Reviews of Henn na Hotel Tokyo Haneda 3 stars
144-0033 Tokyo-to, Higashikojiya 2-11-18, Japan
#726 of 1,457 hotels in Tokyo
Guests' ChoiceReview score
Based on 1862 hotel reviews
8.1Score breakdown
-
Cleanliness
8.6
-
Comfort
8.4
-
Location
8.4
-
Facilities
8.3
-
Staff
8.0
-
Value for money
8.3
-
Free WiFi
8.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 22 June 2024
Yen
Hong Kong96 reviews8 helpful votes9.0“A good overnight stay.”- • Leisure trip
- • Solo traveller
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It’s near to Haneda Airport. I arrived late and so it’s a good place to stay the night. There are also convenience stores on the way. The check-in was fast and efficient.
Stayed in June 2024
-
Reviewed: 21 June 2024
Miguel
Puerto Rico1 review7.0Good- • Leisure trip
- • Family with young children
- • Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I couldn’t get the shuttle bus service because the service only communicated in Japanese.
Access
Stayed in June 2024
-
Reviewed: 18 June 2024
Anonymous
Italy33 reviews4 helpful votes8.0“Good shuttle bus to Haneda airport”- • Leisure trip
- • Family with young children
- • Theater Twin Room - Non-Smoking
- • Stayed 1 night
We chose this hotel because of its free shuttle bus service to Haneda airport. As the hotel says, there is not big availability for the minibus so we had to wake up very early to stay in the line for the shuttle bus service.
The reception with robots. Actually the robots did not do anything and you communicate with small machine. It was very easy self-check-in. We arrived at 3pm and walked around the area. There are many shops, restaurants and shrines around. The free airport shuttle service is good.
Stayed in June 2024
-
Reviewed: 18 June 2024
Mara
United Kingdom24 reviews2 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Limited info about the shuttle at check in - I looked online for the timetable, and got there 10 mins before - luckily there was space. Defo check the timings and get there in good time!
Very good facilities in the room, perfect for a stay before the airport. Location was good, and there were convenience stores and restaurants nearby. Shuttle was good in the morning too.
Stayed in June 2024
-
Reviewed: 18 June 2024
Suja
India4 reviews7.0Good- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Automated counter
Location
Stayed in June 2024
-
Reviewed: 16 June 2024
Jelena
Australia4 reviews9.0“Good location, we enjoyed our stay.”- • Leisure trip
- • Group
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Close to the airport with free shuttle bus from the hotel/Haneda Airport.
Stayed in May 2024
-
Reviewed: 13 June 2024
Kevin
Australia1 review7.0Good- • Leisure trip
- • Solo traveller
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Shuttle bus from airport as promised never showed up for afternoon service. Waited 2 hours at pick up location as per instructed, no one showed up. Attempted to call the hotel, went straight to mail box and at the end the automated answer was referring to the website instruction. What a disappointment after a long flight.
The only good thing was the location. Super close to train station.
Stayed in June 2024
-
Reviewed: 13 June 2024
Heather
Australia3 reviews8.0“Location to airport good, clean and quiet - hard beds”- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
My goodness the bed and pillow was hard. I stayed in an Airbnb on a floor mattress, and a ryokan on a futon on the floor - and this hotel with its western beds was still the most uncomfy sleep for me on the whole trip. Was glad it was only our last night before flying out.
Shuttle service to airport was very welcome. It was close to a train station with an easy walk with our luggage. The Dino check in was a bit of fun. Super clean. Super quiet. Checkout was very efficient and quick. All a very business like experience.
Stayed in May 2024
-
Reviewed: 12 June 2024
Eduard
Israel27 reviews18 helpful votes8.0“Nice inexpensive hotel right after or before your flights from/to Haneda”- • Business trip
- • Couple
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
The only obvious drawback of the hotel is the complete lack of staff at the reception. The staff there is replaced by some stupid dinosaurs. Maybe at first it seems interesting, but then it starts to irritate, for the simple reason that dinosaurs do not answer questions if you have some. True, given the almost complete lack of basic English skills among Japanese hotel staff, perhaps a dinosaur is not such a bad alternative.
Of course, the main advantage of this hotel is the availability of a shuttle that will take you from Haneda Airport to the hotel and vice versa. Moreover, if at other airport hotels the shuttle runs until 8-11 PM, here it runs until 1AM, which is a very important advantage and determined my choice. Otherwise, this is a fairly traditional Japanese business hotel with small but clean rooms. I can especially note the presence of a steam clothes freshener, which is very useful for a traveler after a long flight.
Stayed in May 2024
-
Reviewed: 11 June 2024
Sue
United Kingdom9 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
Not sure what rating to give staff, as I only saw one there and didn't need to interact with them. Not sure how available they will be if there are any issues?
The novelty of self check-in with robotics greeting you at the front desk is definitely something different! The process was actually quite seamless and there were a lot of books that guests could read. The hotel has a free bus shuttle to Haneda airport which typically runs every hour and is first come first serve, but if you miss it or if there is too many people in front of you, the train station is ~10mins walk away and is very convenient to Haneda airport!
Stayed in May 2024
-
Reviewed: 10 June 2024
Foo
Malaysia16 reviews7 helpful votes9.0“Excellent airport transport from Haneda”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Reception had creepy robot dinosaurs 🤣. Some people may like it but they give me the creeps. Rooms are slightly small, mostly good for airport hotel.
Logistics is very good for late night fliers. The shuttle bus goes into 1:30 A.M. which is good for those who arrive late.
Stayed in June 2024
-
Reviewed: 9 June 2024
Hung
United States2 reviews1 helpful vote9.0“Close to train station, clean, staff was helpful.”- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room is a little small.
Convenience, clean.
Stayed in May 2024
-
Reviewed: 9 June 2024
Travelsheba
Netherlands15 reviews7.0“Good hotel near airport”- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bed could have been more comfortable.
Great location near the airport. Room was ok. Little small but it was good.
Stayed in June 2024
-
Reviewed: 9 June 2024
Chinlianlal
United States1 review7.0“They need a welcome or check in person at the counter.”- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Staff welcome and hospitality.
Check in was a bad experience. There was no one at the check in counter and we have to wait for a long time.
Stayed in June 2024
-
Reviewed: 9 June 2024
Chris
Australia13 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Triple Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Great location, as we were leaving from haneda early the next day.
Stayed in June 2024
-
Reviewed: 8 June 2024
Noriko
United Kingdom10 reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Small
Easy Convenient for free bus
Stayed in June 2024
-
Reviewed: 7 June 2024
Adriana
United Kingdom37 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Very convenient for Haneda airport
Stayed in June 2024
-
Reviewed: 7 June 2024
Cynthia
United States6 reviews9.0“We had a pleasant, restful stay.”- • Leisure trip
- • Family with young children
- • Theater Triple Room - Non-Smoking
- • Stayed 1 night
We got in late and didn't know what dinner options were near by. Not many.
Pretty close to airport
Stayed in May 2024
-
Reviewed: 6 June 2024
Roy
Austria7 reviews8.0“Clean hotel for people with a flight to catch”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
The process with the Robot check-in is not the most failure free.
Clean but small Room, Good location, very easy to reach from the airport.
Stayed in May 2024
-
Reviewed: 5 June 2024
Catalin
United Kingdom61 reviews6 helpful votes9.0“Great proximity to the airport via a shuttle (or ~12min taxi)”- • Leisure trip
- • Family with young children
- • Triple Room - Non-Smoking
- • Stayed 1 night
The lack of staff, you only get to talk to a couple of dinosaurs and a puppet. The checkin instructions are fairly clear though and there is a phone you can use to talk to a real person 24h/day but it's so much easier to talk to someone in person, especially if you want to ask for a nearby parking space or other things. The parking space is fairly limited (6-7 cars I think) and the description on Booking.com states "reservation is needed" but it's unclear to me how this would work since there's no staff to tell you which space you reserved and any one can park in any slot. My recommendation is not to drive to this hotel or bring plenty of cash for some nearby car parks.
Clean hotel, close to the Haneda airport and shuttle available. We did not try the breakfast as we had to leave early in the morning. At check-in, if you travel in group, I suggest to get two door cards at least when asked. You need one to keep the lights on in the room if you go out and members of your party are still in. Some small downsides below but otherwise I'd stay at this hotel again if I need to fly early in the morning.
Stayed in June 2024
-
Reviewed: 5 June 2024
Felicia
Jersey31 reviews1 helpful vote8.0“Great hotel close to the airport with shuttle and then easy walk to station the next day. Easy check in and out. Comfort”- • Leisure trip
- • Family with young children
- • Twin Room - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
Comfortable, good instructions for getting there, easy check in, just what we needed. Kids loved the robot check in staff!
Stayed in June 2024
-
Reviewed: 4 June 2024
Shalendra
United States18 reviews1 helpful vote8.0“Not convenient if you are interested in sightseeing Tokyo.”- • Leisure trip
- • Couple
- • Theater Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No staff to help. No coffee in the lobby.
Stayed in May 2024
-
Reviewed: 4 June 2024
Gloria
United States4 reviews8.0“We omly stayed for a night but we were overall happy with our stay.”- • Leisure trip
- • Family with young children
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Too tiny. My husband is 6’1” and the room looked tinier
We liked that it had a shuttle service from Haneda Airport. Very clean also.
Stayed in May 2024
-
Reviewed: 4 June 2024
Wittawat
Thailand5 reviews7.0“Overall is good.”- • Leisure trip
- • Couple
- • Theater Double Room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Too few luggage deposit space so we needed to contact staff which was not available at the front because this is self check-in/out hotel 😅
The cleanliness is good.
Stayed in March 2024
-
Reviewed: 3 June 2024
Gaye
Australia10 reviews1 helpful vote9.0“Lost in robotic translation”- • Leisure trip
- • Couple
- • Double Room with Small Double Bed - (LG Styler) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Robots. Couldn't communicate needs due to translation issues.
Location good. Shuttle to airport.
Stayed in March 2024
