Reviews of Henn na Hotel Kyoto Hachijoguchi 4 stars
601-8004 Kyoto, Kyoto, Minami-ku Higashikujo Higashi Sannoucho 15, Japan
#435 of 695 hotels in Kyoto
Guests' ChoiceReview score
Based on 980 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.0
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Facilities
8.5
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Staff
8.6
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Value for money
8.5
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Free WiFi
8.7
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Reviewed: 6 April 2024
Inger
Norway7 reviews1 helpful vote9.0“Great location”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted via mobile
A bit expensive.
The location is perfect if you arrive by Shinkansen or other JR-trains. It’s a 2min walk from the train station, which is perfect for daytrips and arrival/departure. We walked to Gion in around 45min. The check-in dinasours are fun for young children. The staff came quickly to assist when we had some problems with the check in. We had a triple room, which was very spacious. There’s a small shopping centre 2min away from the hotel, with a Donki-shop, amongst others.
Stayed in March 2024
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Reviewed: 6 April 2024
Sander
United Kingdom5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Dinasours as well as human staff spoke no/hardly any English
Room size, location.
Stayed in April 2024
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Reviewed: 31 March 2024
Gen-d
Philippines13 reviews3 helpful votes9.0“Amazing hotel”- • Leisure trip
- • People with friends
- • Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms are not spacious enough
Robots and very helpful staff
Stayed in March 2024
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Reviewed: 31 March 2024
Jay
Japan28 reviews1 helpful vote7.0“Small, cold, difficult to check in, but the location was good.”- • Leisure trip
- • Family with young children
- • Phiten Single Room
- • Stayed 2 nights
- • Submitted via mobile
The rooms were very small and the double was the same size as the single that I also booked. The price difference between these two was too high for just one pillow difference between the two rooms.
Location was convenient.
Stayed in March 2024
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Reviewed: 31 March 2024
Amanda
United States5 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Pillows were very uncomfortable
Location
Stayed in March 2024
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Reviewed: 30 March 2024
John
Canada33 reviews10 helpful votes8.0“Good location but no service! Not convenient for senior and who doesn’t travel much, no receptionist”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Robot 🤖 check in and out. Feel like no service at all. Has to call the staff for help when checking in. No onsen and facilities in the hotel comparing to other local hotels.
The location is good. Just across the train station. Underground and mall also in front of the station. The room is a good size so as the bedroom.
Stayed in March 2024
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Reviewed: 29 March 2024
Charlotte
Australia5 reviews7.0“Good value hotel operated by robots at check in. Super convenient location and spacious room.”- • Leisure trip
- • Couple
- • Hollywood Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location just outside of Kyoto station.
Stayed in March 2024
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Reviewed: 29 March 2024
Adam
Switzerland35 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
No common eating area. I guess they want you to eat in your room or the pub
Dinosaurs at reception. Is close to station but not much else
Stayed in February 2024
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Reviewed: 24 March 2024
Sylvia
United States14 reviews1 helpful vote7.0“Great location”- • Leisure trip
- • Group
- • Phiten Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Beds are hard. Room was cleaned but I think they spilled popcorn left over from bag and didn’t vacuum. So we bits of popcorn on floor. Dinosaurs sounded weird. High pitched voice non Dino sounding
Location is great 👍
Stayed in March 2024
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Reviewed: 21 March 2024
Jose
United States25 reviews2 helpful votes9.0“Good stay in Henn Na.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
Stayed 3 nights and they randomly change the trash but not refill the tea bags. They should offer coffee. Randomly fix the bed but not vacuum the carpet. Or clean/replace the coffee mugs. Shower hose head is placed far away from the tub. You need to shower with one hand. No shower curtain so water goes to the floor anyways. It has a drain. The additional tax they charge - 200 yen/person/day is kinda excessive. The Wing Hotel in Tokyo that we stayed in only charged us once 200 yen for 4 nights.
Very close from Kyoto station - backside to the left a block away. Lots of places to eat nearby. 7-11 around the corner. Hotel was very accommodating in taking our bags early-10:30am before check in so we can do our planned sight seeing. Its a self service luggage lock-cable deal inside the hotel lobby. Hook your bags and lock the cable then get the key. Good thing it was not full when we got there. Checking in was weird since they need to see your passport anyway so the entire self service check in was kinda defeated. Room was decent size - Japan standard <200s/f and clean. They change the towels daily.
Stayed in March 2024
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Reviewed: 20 March 2024
Rofe
Australia4 reviews9.0“A quirky and wonderful stay, thank you!”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
The washing machines made our clothing all smell a bit fungal and weird :(
The raptors are Delightful, and the location is excellent.
Stayed in February 2024
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Reviewed: 19 March 2024
April
Australia9 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Great location
Stayed in March 2024
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Reviewed: 15 March 2024
Yue
Singapore41 reviews9 helpful votes9.0“Overall good stay”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 4 nights
- • Submitted via mobile
Not enough laundry machine Have to pay a fee for a early check in
Convenient location Daily cleaning service is good
Stayed in March 2024
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Reviewed: 11 March 2024
Jimmy
Australia5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
The self check in robots. Our room was clean
Stayed in March 2024
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Reviewed: 10 March 2024
Janice
Canada8 reviews9.0“A very pleasant stay.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 5 nights
- • Submitted via mobile
The room could use more hanging devices for clothes.
Location was good. Robots were entertaining.
Stayed in March 2024
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Reviewed: 29 February 2024
Maciej_ko
Poland42 reviews4 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Well, breakfast wasn't what I've expected in 4* hotel. Definitely.
Perfect location, clean, cosy, very silent. You can get anything you need in the reception desk. And The dinosaurs;)
Stayed in February 2024
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Reviewed: 29 February 2024
Meng-ming
Canada2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
No actual human staff to talk to
The robot receptionist
Stayed in February 2024
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Reviewed: 23 February 2024
Maree
Australia1 review8.0“Good stay”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Bit of confusion with payment as it was asking for an IC card which at the time we weren’t sure was a Mastercard or Visa so had to pay in cash so if they could put up a Mastercard & Visa accepted sign for save confusion- otherwise it was a good hotel would recommend
We didn’t have the breakfast, location was great & beds quite comfortable, rooms & bathroom very clean & room size bigger than most.
Stayed in February 2024
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Reviewed: 20 February 2024
Tuan
Vietnam7 reviews9.0“Good value”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is near to the train station, clean and well equipped for short stay.
Stayed in February 2024
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Reviewed: 19 February 2024
Rivera
United States6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The reception even it's automated you still need people to guide when they check in. But over all it's a good stay.
I like the hotel and specially the location very close to train station and tourist spot like the castle and tower.
Stayed in February 2024
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Reviewed: 18 February 2024
Hafsa
United Kingdom1 review9.0“Spacious and good location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom could have been cleaner
Spacious rooms
Stayed in January 2024
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Reviewed: 18 February 2024
Anna
Australia18 reviews7.0“THIS IS A SELF SERVICE HOTEL. IF YOU DONT WANT HUMAN INTERACIONS, THIS IS THE HOTEL FOR YOU”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 3 nights
Dinosaur were waste of space and money. They do not engage with customers. They do nothing but bob up and down and say a few words. You cant ask of them any questions. Basically a self service check-in hotel. Can't use phone to pay for accommodation. Need actual cards or cash There is a microwave with a drink vending machine- not inviting at all Fridge is so tiny. Forget trying to bring some food back for breakfast the next day as they wont fit in the tiniest of fridge space they provide
Humans available to support us. Humans don't try to engage with customers. Room is nice and modern. I like the bath room been separated from the toilet
Stayed in February 2024
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Reviewed: 11 February 2024
Sylvia
Canada7 reviews8.0“Enjoyable stay”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Extra tax at check in
Simple decor. Close to Kyoto station and shopping
Stayed in February 2024
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Reviewed: 7 February 2024
Angelk
Australia15 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Hollywood Twin Room
- • Stayed 3 nights
- • Submitted via mobile
●not much space to open up large bag but managed to do under tv ●towel smelled like it was washed with kitchen/tea towels
●2x double bed ●room & bed clean ●provided bath robes ●no hint of smoke at all ●looks new ●coin-operated washing machine & dryer ●check-out by 11am ●sustainably conscious & eco-friendly
Stayed in February 2024
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Reviewed: 6 February 2024
Penny
United Kingdom27 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
The dinosaur had some issues at check in, but a human staff member came to assist us quickly!
A convenient and reasonably priced hotel right next to Kyoto central station. The room was basic but comfortable, and has everything you need! The staff at breakfast were lovely.
Stayed in January 2024
