Reviews of Henn na Hotel Kyoto Hachijoguchi 4 stars
601-8004 Kyoto, Kyoto, Minami-ku Higashikujo Higashi Sannoucho 15, Japan
#434 of 695 hotels in Kyoto
Guests' ChoiceReview score
Based on 982 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.0
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Facilities
8.5
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Staff
8.6
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Value for money
8.5
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Free WiFi
8.7
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Reviewed: 17 September 2024
Karol
Poland5 reviews10Exceptional- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
View from the window - very close next building wall.
Very polite and helpful personel.
Stayed in September 2024
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Reviewed: 8 September 2024
Nicole
Australia16 reviews2 helpful votes10“Enjoyable, easy to find out way around, friendly service by staff.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The location was great close to the train station, clean and easily assessable. Rooms were big, we were upgraded and want aware until we arrived, which was fantastic. The staff were very friendly and helpful, the hotel was very clean and tidy,
Stayed in September 2024
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Reviewed: 5 September 2024
Laurel
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 5 nights
- • Submitted via mobile
The in-room fridge was so small we could only put in 2 bottles of water and it didn't get very cold.
It was so close to the train station. So convenient. We got to store our luggage until our rooms were ready. I was traveling with my children and requested adjacent rooms, which we received. There was a 7/11 at the corner and a Don Quiote on the next block. The ice machine was a couple floors down next to the microwave. The room was small but had just enough surfaces to put our things on.
Stayed in September 2024
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Reviewed: 4 September 2024
Nigel
Singapore1 review6.0“Comfortable and good location but total self service!”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Staff not helpful. Even when we had issues with iPad to check in (paying the hotel tax).
Location and clean
Stayed in August 2024
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Reviewed: 1 September 2024
Michael
Canada21 reviews10“Excellent staffs accommodating most guests extend stay due to typhoon shut down Shinkansen operations”- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Robot Dinosaurs staffing, you must call the staff line for any human interaction.
Across from Kyoto station, near avanti shopping mall.
Stayed in September 2024
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Reviewed: 27 August 2024
Thymian
United Kingdom3 reviews10“Comfy and clean.”- • Leisure trip
- • Couple
- • Phiten Single Room
- • Stayed 4 nights
- • Submitted via mobile
Could do with a few more washer/dryers.
Lovely comfortable room, more space than expected for the price. Everything was clean and in good repair. The bathroom even has a nice deep bath tub. And we loved the dinosaurs.
Stayed in August 2024
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Reviewed: 20 August 2024
Arlik
Germany1 review10Exceptional- • Leisure trip
- • People with friends
- • Phiten Single Room
- • Stayed 5 nights
- • Submitted via mobile
Dino Reception
Stayed in August 2024
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Reviewed: 27 July 2024
Vivienne
New Zealand6 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Impersonal. Aggression from staff member when asked for help with laundry.
Price
Stayed in July 2024
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Reviewed: 22 July 2024
Tom
Israel5 reviews1 helpful vote3.0Poor- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
One of the staff were not nice , the day of the check out , my stomach hurt and felt bad , si i have been at the toilet and we have lated to the checked by one minute , and after explaining to the staff he still decided to charge us 1/4 of the stay amount just for that minute… I would not come back to place like this just because of that .
The room in general was clean and beautiful.
Stayed in July 2024
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Reviewed: 22 July 2024
Monica
United States30 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 4 nights
- • Submitted via mobile
We liked everything.
This is the 2nd time I have been staying at this hotel. Great location , close to the station. The beds were comfortable. The staff was very polite and helpful.
Stayed in July 2024
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Reviewed: 16 July 2024
Laila
Sweden38 reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Phiten Single Room
- • Stayed 3 nights
I liked the raptors greeting when checking in. The self service of checking in was nice. The room was cosy and the bed comfy. I rested well. Staff was there if I needed anything. Also, the location is a 3 minute walk from Kyoto station. Loved that! Everything was very accessible from that station.
Stayed in July 2024
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Reviewed: 16 July 2024
Kalpana
United Kingdom11 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Phiten Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Room layout for bag storage, we had to move beds around to fit 2 23kg bags for twin room
Location, diinosaur reception, ease of check in and check out, decent breakfast, comfy beds
Stayed in July 2024
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Reviewed: 13 July 2024
Michael
Germany6 reviews10“Fun hotel - Good bang for the buck”- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 4 nights
Sometimes, the robots could use a "back" or "special request" button. (e.g., we accidentally only clicked on "1 entry card" and could not undo it. Somehow, it still asked us for a second one, when checking out though.)
It was located perfectly next to the main station. The robot check-in is funny and gives it a light touch. Particularly helpful was the coin-operated washing and drying. Furthermore, they do offer e.g., virtual reality lenses for rent. The rooms were also nice, clean, and comfortable. Overall, a very nice stay and we can recommend.
Stayed in July 2024
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Reviewed: 11 July 2024
Tom
Israel5 reviews1 helpful vote3.0“Good location, not bad rooms , staff care only for money.”- • Leisure trip
- • Couple
- • Hollywood Twin Room
- • Stayed 1 night
- • Submitted via mobile
Staff , we was late to the check out for few minutes because i had problems with the stomach , and i explained them , and they decided to charge us any way for 1/4 of the stay amount of one more day just because we were late for few minutes, they staff are only care about the money , really made me a bad feeling about that place.
Location
Stayed in July 2024
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Reviewed: 8 July 2024
Bobby
United States6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Nice big and clean rooms. The hotel was very convenient and close to Kyoto Station
Stayed in July 2024
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Reviewed: 27 June 2024
Tara
United States3 reviews10“Wonderful, convienient and comforatable hotel!! Foot Massager was AMAZING!”- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 3 nights
Breakfast, more options would be nice. Breakfast was okay, nothing the rave about, but served its purpose and the staff was super friendly.
Excellent location, walking distance from the train station, a 7-eleven around the corner. Very spacious rooms for Japan. The bed was SUPER comfortable and foot massager in our room was a FANTASTIC added bonus! Check-in process was super quick and easy and the dinasaur clerks were adorable! Overall, if I travel to Japan again, I would absolutely book this hotel again.
Stayed in June 2024
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Reviewed: 26 June 2024
Man
Australia13 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Hollywood Twin Room
- • Stayed 2 nights
- • Submitted via mobile
rubbish bin and refrigerator are too small
excellent staff, great location, comfortable bed, wonderful bath tub
Stayed in June 2024
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Reviewed: 23 June 2024
Rowan
United Kingdom11 reviews1 helpful vote10“Exceptional Value for Money”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
Really wasn't an issue with the place. The location might look a bit off but it's really quick to Kyoto station and a 7/11 round the corner.
This room was exceptional value for money. We had a decent sized twin room with a separate wet room and toilet; the sink was in the entrance vestibule. Staff were superb and were able to deal with us keeping the room to stay an extra night as we loved the city and the room so much.
Stayed in June 2024
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Reviewed: 18 June 2024
Lewis
United Kingdom11 reviews1 helpful vote10“Amazing value for a lovely room”- • Leisure trip
- • Couple
- • Hollywood Twin Room
- • Stayed 1 night
- • Submitted via mobile
It really was perfect.
Twin room is a decent size and very well laid out. Don't be put off by location. It's just across a junction from Kyoto station and well worth it for the price.
Stayed in June 2024
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Reviewed: 14 June 2024
Cynthia
Canada2 reviews10“If you’re thinking about booking a trip to Japan. Do it.”- • Leisure trip
- • Couple
- • Hollywood Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Great location. 2 min walk from a 7-11 which if you’ve ever been to Japan, you know thats basically a grocery store!! Accesible and free spot to lock your luggage if you arrive early or leave late. Robot check in was super easy with an English option on the screen. The room was nice, clean and comfortable. The restaurant in this hotel was really good and had live music at night!
Stayed in May 2024
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Reviewed: 12 June 2024
Linda
Ireland4 reviews6.0“Good value for money, convenient location”- • Leisure trip
- • Family with young children
- • Phiten Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Dinosaurs were a little disappointing a
Close to station and the pub downstairs
Stayed in June 2024
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Reviewed: 11 June 2024
Jasmin
Australia18 reviews10“Walking distance to Kyoto Station, spacious rooms with comfortable beds, great staff and dinosaurs!!”- • Leisure trip
- • Family with young children
- • Phiten Twin Room
- • Stayed 2 nights
It is conveniently located right next to Kyoto Station, you can even see it from the train! We loved the dinosaur receptionists, they were definitely a highlight and a delight to return to every day. The beds were large and comfortable, and we liked the divider that can be pulled down for privacy between the main room and the bathroom area. The foot massager was very fun! The staff were very friendly and helpful, and they were able to keep our luggage before our check-in, despite the luggage lockers at the front being full! It was very convenient.
Stayed in May 2024
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Reviewed: 10 June 2024
Elisheva
Israel24 reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveller
- • Phiten Single Room
- • Stayed 9 nights
- • Submitted via mobile
Too impersonal, very small room, the AC was always cold even on 27 degrees, the faucet in the bathroom didn't work well but they said it was fine, view on electric poles in front of the window.
Very well situated so very convenient
Stayed in June 2024
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Reviewed: 8 June 2024
Rayane
France1 review10“a weirdly fantastic moment !”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 7 nights
Please add some optionnal pillow !
the service by human and robot
Stayed in June 2024
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Reviewed: 6 June 2024
Eugyna
Australia22 reviews3 helpful votes10“Fantastic hotel, definitely will be back !!”- • Leisure trip
- • People with friends
- • Hollywood Twin Room
- • Stayed 3 nights
- • Submitted via mobile
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lovely staff, clean facilities, spacious room (rare in japan), great location and value for money !!
Stayed in June 2024
