excellent location near main shopping streets and many food options. the room is decent. check in is automated and speedy. carpark partner is right next door

Stayed in April 2025

Sink was a little dirty with calcium deposits

Great location! Accessible to trams and buses. Everything is convenient walking distance.

Stayed in March 2025

The hotel’s bathhouse was really nice!

Stayed in February 2025

A bit anonymous. Less nice than other places in japan

No frills no glory, everything ok.

Stayed in March 2025

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

Stayed in February 2025

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

Stayed in February 2025

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

Stayed in March 2025

Clean hotel, well located.

Stayed in January 2025

Very easy self checkin and checkout, as well as self service luggage lockers. Room was small but confortable, and right on the tram stop so easy to move around

Stayed in January 2025

nothing

I didnt have breakfast at the hotel. The location was very central and close to restaurants and shopping.

Stayed in January 2025

Very comfortable hotel in a great location

Stayed in January 2025

I was disappointed that I was not in a theme room. Upon arrival I found out you need to make a special booking. A really small issue. The room is really, really narrow (but this is Japan so it is expected).

OK, having a hologram greet you was "unique." But it made me realize that perhaps having a human check me in is not really that necessary. It was nice to have amenities right there to take to the room. And library was chock full of manga if you wanted something to read. The breakfast was great.

Stayed in January 2025

The bath and sauna were great. Getting greeted by host and Dino, was something different. The themed rooms were great. We had the train one.

Stayed in January 2025

Bit grotty if you moved the bed or table..

As soon as there was an issue, the staff came and helped. It was great to have adjoining interconnected rooms. There was adequate hanging space, a small refrigerator and a steamer to make your clothes less creased. There were washer/ dryer combination machines on the second floor, which required no detergent as it was added automatically. A large load cost 800 yen to was and dry. Coming out you will still need to air the clothes as they come out damp!

Stayed in January 2025

The room could have been just a little cleaner, but it wasn’t anything crazy

The space was perfect for 2 people, very functional with good amenities! The automated check-in and check-out processes made the whole thing very easy, and it was a great value for the price.

Stayed in December 2024

No staff present at reception to assist with check-in

Clean rooms with standard compact designs and good amenities/equipment - LG styler was nice to have. Self luggage storage was easy and convenient to use.

Stayed in January 2025

N.A.

Location is good.

Stayed in December 2024

Location could have been better.

Automatic steamer in room. Rooms were nicely sized.

Stayed in January 2025

the cups were a little dirty. unable to check in before 3pm; all guests were crowding around by 3pm.

it was easy to check in and easy to check out. get the parking ticket from the hotel 20hours for 1500yen. the LG machine was available for cleaning and steaming clothes within the room. USB ports were available for easy charging of devices.

Stayed in January 2025

The parking provided did not fit in for our car. We have like a 6 people van, but they do have a few more parking nearby. Just not as easy.

Location is perfect, so many convenience store and a Donki across the street.

Stayed in December 2024

There’s limited selection of breakfast choices

The carpark is right next to the hotel. Location is very good. There are plenty of restaurants nearby.

Stayed in December 2024

Did all the basics well (clean and comfortable room/beds/washroom) and no unnecessary extras. Very good location. Please note that there's no staff at checkin/out and it's all automated.

Stayed in December 2024

They don’t really clean that much, so the mirror in the bathroom was a little dirty. They don’t replace your cups so you have to clean those yourself.

The location was amazing, and the amenities were superb

Stayed in December 2024

A lot of the amenities are automated. You can perform pre-check in procedures online so it will be quick when you get to the hotel. The check in area is cool; animated characters will show up to greet you and will adjust their language depending on your selected language on the check in panel. The room we got is spacious and has an LG Styler to clean your clothes, which greatly reduced our laundry needs. The hotel is located in Tenmonkan, which is a district in Kagoshima that has a lot of stores and restaurants, perfect for travel. The hotel breakfast is a traditional Japanese Teishoku (set meal) which is very delicious. The selection is limited to 4 and very light. Lastly, when checking out, they have a self storage area where you can place your small bags in cabinets and tie your suitcases with card-activated locking mechanism. Very convenient.

Stayed in December 2024