Reviews of Henn na Hotel Kagoshima Tenmonkan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
892-0842 Kagoshima, Kagoshima, Higashisengokucho 1-31, Japan
#8 of 65 hotels in Kagoshima
Guests' ChoiceReview Score
Based on 290 hotel reviews
8.5Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
8.4
-
Facilities
8.8
-
Staff
8.5
-
Value for money
8.8
-
Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 31, 2023
Julie
Netherlands17 Reviews4 helpful votes8.0“affordable & easy stay”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
smell in the bathroom is sometimes not so great.
we liked the contactless check-in with our dear samouraï :) the room was spacious enough and had AC. the location for us was perfect, close to bars/ restaurants / karaoke. 15 min walk to the ferry terminal.
Stayed in March 2023
-
Reviewed: March 22, 2023
Thomas
Japan37 Reviews7 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Overheated place (still too hot in the room with heater off, 15 degrees outside)
Onsen, good location
Stayed in March 2023
-
Reviewed: March 12, 2023
Monmon13
Singapore10 Reviews5 helpful votes8.0“New Hotel at Great location.”- • Leisure trip
- • Family with young children
- • Connecting Room
- • Stayed 3 nights
- • Submitted from a mobile device
We got a connecting room and the doorway to the other room is very narrow. While the twin room is spacious, the double room is tight and hard to put a large size luggage. While the hotel employees were friendly, they don't speak English. The hotel doesn't provide free parking but u can get discounted parking at 1500 JPY for 20 hours at the parking next to hotel.
It is a new hotel. Hotel is very generous with good quality toiletries which you can help yourself to, at the lobby. Self check-in via automated machine is efficient. Good location; near the night spots in Kagoshima and located just opposite Don Don Donki, a popular cheap chain superstore where you can get anything you need. Automated multi-story Parking is just on the right side of the hotel; note that car park entrance is just next to hotel where u have to drive into the pedestrian walkway.
Stayed in March 2023
-
Reviewed: March 10, 2023
Fuyo
Japan66 Reviews7 helpful votes8.0“Modern hotel with everything you need”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Liked everything, except pillows were a bit flat and the hotel would not provide any extra. Also men's bath had a sauna while women's did not.
The hotel was very quiet and super clean.
Stayed in March 2023
-
Reviewed: February 24, 2023
Maxime
France47 Reviews3 helpful votes9.0“Great and comfortable stay”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Everything was really great for the price ratio
Stayed in January 2023
-
Reviewed: February 10, 2023
Jeanne
France31 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
very clean, bed were good and lobby is quite fun
Stayed in January 2023
-
Reviewed: February 1, 2023
Nami
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Big bathroom upstairs
Stayed in January 2023
-
Reviewed: January 29, 2025
Ai
Singapore38 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bathroom bathtub drain was not cleared/cleaned during 2 of the nights. Understand the concept of eco friendly housekeeping by not changing linens for consecutive nights stay, even ok with no daily vacuuming, but cleaning the drain is something very basic to prevent choking.
Stayed in January 2025
-
Reviewed: December 15, 2024
Katrina
United States31 Reviews11 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
Great if you prefer to check in with an animated dinosaur rather than ever see a human. In our case it was difficult and annoying that the arrangement was so impersonal when we wanted to do something slightly out of the ordinary (leave a suitcase overnight in storage while we visited Yakushima) and there was no human around, but if you have a straightforward stay the human-free approach shouldn't be an issue and is even amusing.
Straightforward hotel. Located downtown, easy access to restaurants and walkable to the port, many museums, etc.
Stayed in December 2024
-
Reviewed: August 12, 2024
Ian
Japan4 Reviews6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
Self check in was good !
Stayed in August 2024
-
Reviewed: January 1, 2024
Francois
Canada17 Reviews2 helpful votes3.0“a bad experience”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 7 nights
A kind od Disney pseudo-robotic reception which doesn't work and then you have to phone the staff who is hiding behind closed doors.
Stayed in January 2024
-
Reviewed: December 10, 2023
Already
United States36 Reviews5 helpful votes5.0“Better to Spend more Time in Fukuoka”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 3 nights
1. The check-in process is a weird, unmanned, nonintuitive process. Some sort of pseudo-shogun image on a screen talks to you but it isn't at all clear what's going on. The automated check-in process won't work unless you type in exactly the name under which you booked the accommodation, but not necessarily in the same word order. You end up knocking on a nearby "employees only" door behind which several people are sitting to try to get some help. 2. I got there early but there wasn't even any consideration of early check-in. 3. Kagoshima as a city is not as interesting as Fukuoka or Nagasaki. The architecture is uninspired and tired.
1. The location is walkable both from the train station and the Sakurajima ferry terminal, though taking the bus from the train station is easy. 2. The city's historical role in the overthrow of the samurai system in the 1800s is interesting.
Stayed in November 2023
-
Reviewed: November 23, 2023
Bárbara
Spain11 Reviews6.0“disappointing and irritating”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
stupid checkin system with computer and projection of a ninja while staff hide in back room
location
Stayed in November 2023
-
Reviewed: November 3, 2023
Talia
United States31 Reviews5 helpful votes2.0“I wouldn’t choose this hotel again.”- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Felt very impersonable with no one to really interact with. Check in was unimpressive with the hologram character as I thought it would be more fun and interactive. I was really looking forward to a unique and fun experience w the “robots” which is why we booked this hotel, but it didn’t turn out that way. We found a dirty used face towel tucked behind the shampoo bottles in the bathtub/shower. The “onsen/furo” facility had dirty water with hair and particles floating in the water.
Location was convenient to train station, bus stops
Stayed in October 2023
-
Reviewed: April 7, 2023
Richard
Australia41 Reviews3 helpful votes6.0Pleasant- • Business trip
- • Couple
- • Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Automated check in was impersonal. It was hard to do anything non standard (ie split the bill). The onsen water was tap water, in Kagoshima! That was very disappointing.
New and clean. Staff were very helpful, when you could interact with them.
Stayed in March 2023
-
Reviewed: April 7, 2025
Eamon
Canada30 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
-
Reviewed: April 2, 2025
Roy
Israel9 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 29, 2025
Maurice
Philippines3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
There are no comments available for this review
Stayed in February 2025
-
Reviewed: March 26, 2025
Lois
United States17 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
-
Reviewed: March 26, 2025
Brendon
Singapore6 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2025
-
Reviewed: March 23, 2025
Eliud
United States17 Reviews2 helpful votes10“Clean comfortable room”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 19, 2025
Mario
Philippines20 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
-
Reviewed: March 2, 2025
Xingjian
Canada14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
-
Reviewed: February 17, 2025
Sagit
Israel15 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
-
Reviewed: February 14, 2025
Ka
Hong Kong1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
