While the overall concept of the facility is appealing, I unfortunately had a few disappointments during my stay. Firstly, there was no proper introduction or orientation provided upon check-in. I wasn’t informed about the amenities, what was available for use, or any specific policies. This left me confused about access to areas like the onsen, sauna, food and drink zones. One key issue was the complimentary drink ticket—I wasn’t told about it or how to use it, so I mistakenly threw it away. Clear communication at check-in would’ve easily prevented this. The biggest concern, however, was the ventilation inside the capsule. It was very weak, making it hard to get any fresh air, especially when the entrance was closed. The small light inside doubled as a heater, making the space uncomfortably warm rather than cozy. With just a bit more guidance and attention to guest comfort, this could’ve been a much better experience.

What I really loved about this place was its location—absolutely ideal. It’s close to the station, making it super convenient to get around. At night, there’s easy access to the local nightlife, and in the morning, you’ve got charming markets to explore. The whole area has a really pleasant, inviting vibe. The staff were incredibly friendly and welcoming. Even though they didn’t speak much English, it was clear they made a real effort to communicate and help however they could, which I genuinely appreciated. Despite it being a busy period, I was pleasantly surprised by how peaceful the atmosphere was. The space stayed quiet at all times, and everyone was respectful of one another. It created a really comfortable and relaxing environment. Overall, a great experience and I’d definitely recommend it to others!

Stayed in April 2025

My oldest kid apparently had a neighbor in the next capsule that snored super loud and obnoxiously. They clearly had untreated sleep apnea, so the snoring and sudden starts as the guy woke up repeatedly made it hard for my kid to sleep. Can't really blame the capsule hotel for that though, about they only thing they could do would be to offer earplugs or soundproof the capsules somehow.

While in Japan, my (teen/adult) kids wanted to try a capsule hotel. Gran Customa Ueno was a great choice. Capsules were comfortable, free curry, free pajamas, clean facilities, private shower rooms, a lounge area with a good sized library of Manga and magazines (Unfortunately we don't read japanese), and a 7-11 adjacent to the hotel with a door passing from the back of the hotel lobby directly into the back of the 7-11 so we could buy snacks/drinks/whatever. You don't even have to change out of PJ's and slippers to go to 7-11 since you never go outside. :) Gran Customa also had an internet cafe adjacent to the capsul hotel, maybe I'll visit that next time. For the price, with food included, this seemed like a great value for 1-2 people. Paying for 3 people gets close to where we could have rented a traditional hotel room instead, but we were there for the experience. If you just need a simple place to sleep for the night, and maybe a good sized helping of curry, I highly reccommend Gran Customa Ueno.

Stayed in March 2025

I thought the hotel and the area were outstanding, best time I've had in Tokyo so far. However the experience was marred by machine noises at 4:30 am. This was probably from the washing machines that were near my capsule. I'd definitely go back there if I can get a capsule at the other end of the floor.

Stayed in April 2025

The capsule rooms very too hot at night, although there is ventilation, it is very poor.

Very clean and cozy, everyone around is respectful. Great value for money and is in a great area with good access to trains and lots of restaurants around.

Stayed in March 2025

No english staff.

Good location and good capsule.

Stayed in February 2025

The strategic location for transportation, foods, drinking n shopping. Helpful staff, large luggage to store only at reception floor, it might be troublesome as you need to ask for it everytime to keep your shopping items etc A normal size locker given, public bath is good, enjoy so much after the tiring day

Stayed in December 2024

nothing, it's just that the lockers cannot accomodate big luggages. it would be better.0

location

Stayed in December 2024

nothing

location

Stayed in December 2024

They don't allow you to leave your luggage with them once checked out

Free use of public bath, unli curry, near to a shopping street

Stayed in November 2024

Maybe the staff could be just a littlebit more polite. On the other hand, maybe it was the language barrier….

It was as good as expected. If you want to experience old school capsule Hotel, this is the place for it. Nice stay, free curryrice and drinks, a lot on Manga books etc.

Stayed in October 2024

Food options were limiting, but as it was offered free of charge I have no complaints whatsoever.

Facilities, location and service were of good caliber.

Stayed in August 2024

It’s still a capsule hotel so people will be snoring. Can consider other bed type if care about this.

Very clean and organized Have different plans for everyone (we also walk-in and spend a few hours in a room before check in because we had an early flight)

Stayed in March 2024

There was no space to store our bags other than the reception

Very clean and nice staff

Stayed in May 2024

Capsule seems to be quite dated but is clean. I didn't noticed that the cleaning time is 10AM and they woke me up apologizing - which was my fault.

Near Ameyoko and Ueno Station. Ample number of coin laundry and dryer. Staff were cheerful. Vending machine onsite, and has direct access to a konbini.

Stayed in April 2024

The capsule is small and it is very inconvenient to climb to the top capsule

very tasty curry

Stayed in April 2024

Staff didn’t speak much English.

I always avoided staying here because of having to check out early everyday, but I’m glad I stayed here because this will be one of my favorite places to stay while in Tokyo. The all-day free curry rice was a cool amenity. It’s good and hot curry too and you could technically have all of your meals here if you don’t mind curry everyday. The 7-11 connected to the building was also cool and you could get a drink or a 200 yen piece of chiki to plop onto your curry. There’s also some nice chairs you can just relax in. There are two private stall showers on the same floor as your bed if you don’t feel comfortable taking public showers in the spa. There are also washers and dryers available on the same floor. Beds were good enough. There’s a TV and mirror inside with power outlet. Aesthetically, the place looks a little outdated, like 90s, but it’s not a big deal. Located right in Ameya Market, so there’s plenty of activity.

Stayed in April 2024

The bathrooms and hot spring changing room were messy and dirty. Upper capsules can be difficult to climb in, and capsules are a bit cramped with little space available for personal items.

Third time in this hotel, but first time after the rename into Gran Custama. Some things did not change: the hot spring was great (with a sauna!), and the capsules were quiet. Locker size was perfect, and there is a baggage room to store large suitcases in the lobby. The 2nd floor is a great place: you can relax, get a free drink, and eat free curry with rice 24/7.

Stayed in April 2024

Even though the hotel was clean, I could not get over the moldy smell of the accommodations. Maybe it is because of Japan's humidity or the rainy climate, but I did not get the same smell in other hotels I stayed in the country. Rooms don´t have space for luggage, so you have to leave at the reception, where there is no comfort in opening and organizing.

Location right next to a few train stations. The reception and the onsen stay open after midnight.

Stayed in March 2024

The building, carpeta, walls, are old, but think that the hotel does the best with that money.

I felt very confortable, warm and took a great bath ! Enought for a night !.

Stayed in March 2024

no light in the cabin

staff, spa, living area, 1 free drink

Stayed in March 2024

May have been a communication issue but was told I couldn't store luggage once I'm checked out (only needed 2-3 hrs), be aware this might be the case if you are booking and would like this as an added service (which I've not found an issue at other accommodations).

Great location, easy to get to from Narita airport on express train and a short walk. Free rice curry all night, public bath and sauna is great for relaxing at end of day. The capsules were comfortable enough.

Stayed in February 2024

The facility is a little bit old and they do not provide suripa

Staff was very polite and tried their best with English, sadly I was given the wrong time for the free noodles and arrived after it was finished. But the 24/7 curry was very welcome. One free drink as well.

Stayed in February 2024

Location. Good value.

Stayed in January 2024

There is a built-in TV in the capsule room, and I kept hitting my head on it when I entered (and I'm very short, so this may be tough for most people). It was probably one of the smallest capsule bed rooms I've stayed in (mostly because of that TV and maybe a lower ceiling).

I stayed in a capsule room with a twin bed (lower bunk). The hotel was clean, convenient, and had great value (they provide a lot for a very low price per night). There is free curry rice, and there is a floor with free manga that you can borrow (I didn't use this). The shower rooms and WCs were conveniently close to the bed areas. The powder room came with free toothbrushes, combs, etc. which was a nice plus. The locker in the locker room could fit small luggage or a backpack.

Stayed in November 2023