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Reviews of Gran Custama Ueno 1 stars

110-0005 Tokyo-to, 6-8-20 Ueno, Taito-ku, Japan

#763 of 1,456 hotels in Tokyo

Guests' Choice

Review score

Based on 221 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.7

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 9 June 2024

    10
    Great capsule for a night or two.
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night

    Free curry in lounge Comfortable lounge Cheap for what you are getting, great for 1 night or a few nights stay. Capsule is spacious enough and bed is fine.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 3 nights

    Check in being earlier than most places is already a big plus. The capsule itself is nice, and the atmosphere in the place is also great, nice and relaxed. And with free curry there's not much to complain about ;p

    Stayed in May 2024

  • Reviewed: 3 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 2 nights
    • Submitted via mobile

    AC System in capsules a bit dirty, sometimes google translator for english necessary

    Silent, good beds, great location

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Nice
    • Business trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    You can not leave your luggage after check out

    Love location Staff helpful You have to check out at 11.00 pm everyday Curry great Sauna + onsen awesome

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    The place is so clean! And it’s nearby tourist spots. Super convenient and the staff are so nice!

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    Very convenient with cheap price!
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night

    Locker was small so all big luggage are stored at reception. I was travelling with 2 big luggage and wanted to pack whenever I wanted, so it was not handy. There is no place to put anything at the bed... small security box would be nice to have at least.

    Location was good, very close to the Ueno station, there is a convenience store next it, and WiFi worked well enough. They provide free drinks & food which is very generous.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    Second time I've been here. Perfect again! No complaints :)

    Stayed in March 2024

  • Reviewed: 14 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night
    • Submitted via mobile

    Same as my previous reviews always a pleasure to stay here.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted via mobile

    Not being able to keep your luggage after checkout so you need to plan for this.

    The bath and sauna was good to have to end off the day and start the day fresh in the morning. There is also free flow curry rice during your stay. There is now a welcome drink and there is a daily dinner ochazuke or special rice also.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 5 nights
    • Submitted via mobile

    Big luggages not allowed in the 4th floor.

    Everything from staff, free rice curry and water, onsen, almost everything is free.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    6.0
    Not good for foreigners who are staying for more than 2 days
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 6 nights
    • Submitted via mobile

    They don't provide staff that can speak English, and this place was mostly full of Japanese. I think this place isn't designed to be very welcoming to foreigners. So, if you're not familiar with Japanese customs and can't speak Japanese at all, you might have a hard time following their rules and enjoying your stay here. Some rules were also not very intuitive. This is coming from someone who lived in Japan for a few years and can speak Japanese. Some parts of the toilet were dirty of "number 2", if you know what I mean, as if they weren't thoroughly cleaned. The microwave in the lounge area was super dirty, too. The lockers inside our capsule room were too small for big luggage. Big luggage was meant to be left downstairs with the staff whenever we left the hotel. The locker room was too narrow, and we weren't allowed to bring small luggage inside the capsule room. So, it was a bit hard to move around the locker room to get our stuff. There was no place to hang our wet towels. It was supposed to hang inside the locker, which could cause a bad smell. The TV inside the capsule was protruding, so I bumped into it a couple of times. The capsule was only covered by curtains, so it wasn't completely soundproof. I could hear people snoring. Overall, during my 6-day stay, I felt like living in a strict dorm and didn't find it relaxing at all. I even felt more tired due to consistently taking out and storing my huge luggage every day. My holiday would've been perfect if I hadn't been staying here. If you're going to stay for more than 2 days, don't choose this hotel.

    This hotel is super close to JR Ueno Station, which is one of the major stations in Tokyo that includes JR East Station. It's also close to the Metro Hibiya Line and Ginza Line. It's also surrounded by many restaurants and shopping areas that offer tax-free services. They provide all the amenities that you need such as shampoo, soap, facial oil cleanser, facial foam, toothbrush with toothpaste, mouthwash, comb, and hair dryer. They provide free rice, curry, udon, water, and roasted tea. I'm a Muslim, so I brought my own side dishes and ate them with the rice.

    Stayed in January 2024

  • Reviewed: 29 December 2023

    10
    Perfect!
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 3 nights
    • Submitted via mobile

    Everything was amazing. The food (24/7 access and included in the price) was tasty, the hot spring was great, the commodities were perfect and the staff was friendly and really tried to help (even grabbing a translating app). I would definitely highly recommend this place for backpackers and solo travellers especially. It's very great and in a central location. Perfect!

    Stayed in December 2023

  • Reviewed: 26 December 2023

    10
    wonderful
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    All is good

    clean, close to subway. A lot of local restaurants around hostel. staffs are warm. My favorite thing is warm spring.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Male
    • Stayed 1 night

    For cost-effectiveness, this is definitely a recommended accommodation! The front desk staff is not very explanatory, but they are happy to answer any questions you may have. They are moving around in a red cloth because they want you to ask questions. The water in the large bathroom is hotter than other facilities. However, the Japanese men are delighted with it. I have moved up to Genius Level 3 at this facility. I am sad that I will not be able to see the staff here.

    Stayed in December 2023

  • Reviewed: 11 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    I love everything inthis hotel..

    Stayed in November 2023

  • Reviewed: 7 November 2023

    2.0
    Good location but BE AWARE. It’s an old, super budget capsule accommodation with high traffic and minimal cleaning stand
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    I woke up on day one with multiple bug bites and found 2 live bedbugs. The staff was apologetic and said they’d contact booking.cm to issue a refund.

    It’s close to ueno entertainment district

    Stayed in November 2023

  • Reviewed: 12 October 2023

    6.0
    Suitable for backpacker
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    No

    Location is good! Near station. Curry rice is free for 24hrs!

    Stayed in October 2023

  • Reviewed: 30 September 2023

    10
    Nice one
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 2 nights
    • Submitted via mobile

    The longue space is nice for a rest and have some working area for u with the plug The thing I like the most are they provide free 24hrs curry rice, and have udon, fried rice during dinner time too! It's very suitable for budget traveler like me. The staff will cleanup bedsheet and pillow every morning too, toilet, makeup room are clean and tidy. There are one big locker(for your own luggage) and small locker (for small stuff that will be frequent use) Like there very much.

    Stayed in September 2023

  • Reviewed: 7 August 2023

    10
    Highly Recommended
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 2 nights
    • Submitted via mobile

    you cannot leave your luggage after check ou, but there is a coin locker right in front of the hotel so you can leave your luggage there. (or at the Ueno Station)

    Very clean, quiet. Also free drink per one night. I was traveling alone, and it was safe and nice since this place is near Ueno station. Lounge was very good, you are free to read books there. Also you can use public bath, and they provide free toothbrush, razor, towel, bath cloth.

    Stayed in August 2023

  • Reviewed: 3 July 2023

    2.0
    Terrible experience that killed my trip
    • Leisure trip
    • Solo traveller
    • Capsule Room for Female
    • Stayed 4 nights

    It was the worst experience I had in Japan. There were way too many problems. 0. Big problem if you arrive in Tokyo in the early morning. You can go there to leave your luggage but since it's not check-in time yet, you're not allowed to stay ANYWHERE in the hostel, not even the sofa area on the first floor. It was really the first time I've heard of this. And if I want to stay in their common area, I have to PAY. Why? I'll explain in number 2. 1. You can't bring your luggage to the room because there was no space. Everyone had to leave their suitcases on the first floor, but I really wonder who would pay for the loss if anything gets stolen. (Don't tell me it won't happen because it's Japan.) 2. I wonder why it's not mentioned -- It's also an INTERNET CAFE, which I had no idea in the first place. This is why you need to pay for the common area before checking in! (every hour counts!) Also, there were SO MANY non-travellers around! I honestly wasn't very comfortable with that. It just wasn't something I expected. 3. You need to turn in your keycard before going out. That means-- you need to line up with all other travellers who are also going out or checking out, or -- the non-travellers who are actually here for the INTERNET CAFE. 4. Even tho the 5th floor is the women's dormitory, a part of the floor is actually the private rooms for the internet cafe, and non travellers can just get into women's dormitory very easily. 5. NO ONE was allowed to stay in the room when they are cleaning from 11am to 2pm. TBH I really don't see the point of doing this. And they leave the door open while cleaning! So anyone can get into the room easily. 6. The facilities were really old. The bed, the tv, the mirror, practically everything. 7. When I was there, only 2 employees was able to communicate in English. Often when I asked anything, they just replied in Japanese. One of them even said, "If you don't pay, out!

    1. They provided pyjamas for everyone. 2. Free manga (all in Japanese tho) and free curry (Only after you check in) 3. There's a 7-11 in the back

    Stayed in April 2023

  • Reviewed: 19 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Capsule Room for Female
    • Stayed 2 nights

    Space, noise

    Price

    Stayed in May 2023

  • Reviewed: 14 May 2023

    10
    Perfect place if you want to explore all day and then relax after.
    • Leisure trip
    • People with friends
    • Capsule Room for Female
    • Stayed 5 nights
    • Submitted via mobile

    Great location, has a traditional bath with sauna. There is a 7/11 on the first floor. There is also free curry at any time you want to eat.

    Stayed in May 2023

  • Reviewed: 29 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Capsule Room for Female
    • Stayed 1 night
    • Submitted via mobile

    Male lockers had slippers for guests to use - female lockers did not

    The staff were really friendly and helpful, and there were multiple facilities, such as cosmetics in the guest bathroom

    Stayed in April 2023

  • Reviewed: 25 April 2023

    6.0
    Affordable Japanese style hotel.
    • Leisure trip
    • Couple
    • Capsule Room for Male
    • Stayed 3 nights
    • Submitted via mobile

    All the facilities were no available due to Corona regulations. No sauna, no gym. That was weird, because in other hotels in Seoul there were no corona regulations. In the last day it was raining and the water was leaking from the sealing of our room and dripping on our bed, which would have been a lot more annoying if it was raining during whole of our stay.

    Very nice and clean bathroom with a bathtub. The bed was comfortable and bedsheets felt nice. Although the room looks small on the picture, there was plenty of space to put the suitcases and move around comfortably.

    Stayed in March 2023

Showing 76 – 100

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