N/A

Staff was wonderful and friendly!

Stayed in March 2025

Was extremely hard for us to figure out how to find the entrance to the hotel. It’s a part of a massive building complex and there was no clear instructions on how to get to the hotel which was quite frustrating.

The staff were lovely and very helpful. The room was nice and clean and had everything we needed.

Stayed in February 2025

No breakfast at the hotel. Be sure to contact the hotel at least a week ahead of time to make reservation changes.

No breakfast provided.

Stayed in April 2025

Nothing

It was incredibly convenient to get to from the train. Very clean and comfortable with a great breakfast. Fantastic service. I’d stay here every time I come to visit.

Stayed in March 2025

New & clean

Stayed in January 2025

Nothing.

Very good location as all among walking distance to the train stations, restaurants & shops. The rooms are comfortable & well equipped with great amenities.

Stayed in February 2025

Nothing

Immaculate and very comfortable. It’s tight in a standard double room but a good sized bed. Great lobby and location above the shops is fantastic- if coming from the station, don’t go down the street level but stay on the walkways. You’ll find the lift up to level 7 behind the On the Park cafe.

Stayed in March 2025

Nothing. My experience was near-perfect.

Super comfortable room with excellent staff.

Stayed in February 2025

None

The room was spacious, the location of the hotel is like 3-5 min walk from the station.

Stayed in February 2025

The buiilding signage is in japanese and lacking any Prominent english signage.

The pillow and bed were very comfortable. The room.size is decent and especially the shower facilities were great. The sink outside of the bathroom was a brilliant concept.

Stayed in February 2025

The room is a bit too tight.

Great location, clean & good service

Stayed in February 2025

Price, but that is not ur problem.

location! just come out for station turn right, dont even have to go up or down staircase case, the bridge link to hotel lift. Pricy than average, but the room is spacious.

Stayed in February 2025

a bit small, no fan in bathroom and toilet so it got humid

clean

Stayed in February 2025

We stayed in the triple bedroom. It was spacious! We had a good view of Kawagoe town from our room. There was a small bathtub in the toilet. Location was the best! Literally next door to Kawagoe station. It's above U-Place Mall, on the 7th floor.

Stayed in February 2025

None

Good Breakfast

Stayed in December 2024

Signage to lobby is a bit unclear

Near to train station. Spacious

Stayed in January 2025

Can’t think of anything

Super convenient location. You can walk right to the train station and there’s full of restaurants and cafes in the building.

Stayed in December 2024

Not a 'dislike', more of a suggestion to hotel. I also, as have a few others, found it a bit confusing to find the hotel lobby. You need to take an elevator in the shopping mall area up to the 7th floor. I've been to a few other hotels in Japan that use this set-up (hotel on upper floors of a multi-purpose building) so I figured it out quickly enough. But, directions could be bettered. Also, a brief explanation in the hotel description would remove all ambiguity.

I chose the hotel for location. Nice view from upper floor. No complaints: hotel delivered as advertised.

Stayed in December 2024

Nil

We were pleasantly surprised by how spacious the room was for a family of three adults. It was very comfortable and well-equipped with great amenities. The location was within walking distance of shopping districts. We would definitely stay here again if we visit the area.

Stayed in December 2024

My rental car can not be started in the morning of the check out date, your reception staff (I’m not sure he is Nepal or Pakistan) help us a lot (his English/Japanese speaking is very well) to contact and coordinate with rental car company and road assistance company to solving car problem. Finally, our family is able to move forward our trip continuously.

Stayed in November 2024

Room

Stayed in November 2024

Modern, stylish, spotless, amenities, high quality towels

Stayed in December 2024

The parking is not free. You need to park in uplace mall carpark, which is connected to the hotel at 7F. If you have luggage you have to bring the luggage through the car park to the hotel. Pass your parking ticket to the staff at the hotel check in counter and they will hand you a ticket together with your original ticket after you pay 2000jpy Upon leaving the carpark, slot the original ticket at the gantry, followed by the hotel ticket once the machine processes the first ticket.

Clean modern quiet business hotel connected to a small mall with convenience stores and a decent sized supermarket, pharmacy and daiso in the area! Near a station for those who take trains to reach the hotel. Downside is that since we drove, we had to purchase a parking ticket to park at the mall behind. It provided 19 hrs of parking at 2000jpy, since first hour was free. At the lobby there is complimentary coffee. The breakfast provided had an excellent though limited spread and my family had a leisurely and enjoyable breakfast. Service staff quality of service was very good. The cafe is located at 2F of the mall. The room is considered spacious enough for 2 luggages if you move the twin beds together. Toilet and bath as well as sink are all separate, very practical design and layout if 2 people share the room. Check out is via an automated machine if you want express check out and have no other bills to settle. I would stay here again any time!

Stayed in December 2024

Bed was too hard

Location, new ,clean

Stayed in December 2024