The breakfast wasn’t explained. I thought I could have it if I didn’t pay. Some days I don’t eat breakfast. The price was a little high.

The cleanliness. The concierge were very friendly and helpful.

Stayed in October 2024

During checkout, staff ignored me and helped 3 other guests before I needed to tell them I was waiting to checkout. A smudge on otherwise great experience

Great location, metro entrance directly besides (<5 meter!). Staff was very helpfull with making restaurant reservations by phone. There's a lounge with great facilities. Room was great aswell

Stayed in November 2024

Really close to a station! Very helpful and friendly staff. Great location near the pier and Yokohama Chinatown.

Stayed in October 2024

Nothing

The hotel was perfectly located for easy access to the harbour, shopping, beautiful park, China Town & stations. The staff were extremely welcoming & friendly. Comfortable rooms & cozy bed. Great facilities on the 7th floor offering coffee machine, gym & a laundry. Would highly recommend.

Stayed in October 2024

More variety of milk and cornflakes

Very good with choices

Stayed in October 2024

Nothing 😊

Good location and friendly staff. We particularly liked the facilities available on the 7th floor for guests - communal area with coffee machine,etc. Also on this floor a gym and laundry.

Stayed in October 2024

Friendly and helpful staff. Clean and comfortable room.

Stayed in October 2024

Nothing really.

We stayed here to be close to family and we loved the location. It was a very easy walk to Motomachi and China Town which are both very good for shopping. Also very close to overground and underground stations for visiting further afield; such as Kamakura and Tokyo. The hotel was extremely comfortable and the little things were well planned; the facilities in the residents lounge and laundry facilities were excellent. Staff were very helpful and always on hand. Just in front of the Harbour and Yamashita Park area, which is beautiful.

Stayed in October 2024

Location and very clean

Stayed in October 2024

Everything was good

I was positively surprised by how good the room was considering the price. Good location, room was very nice, free coffee and lounge area.

Stayed in October 2024

Location and room facilities

Stayed in October 2024

Location was excellent as very close to cruise terminal. Staff were excellent. Always went out of their way when asked questions eg; directions, money exchange etc. Rooms were modern with up-to-date facilities and spotlessly clean. Would not hesitate to book again. Well done Citadines.

Stayed in August 2024

Nothing. It was a great hotel.

We were not expecting the bedroom to be so big. It was a great surprise. The bed was extremely comfortable. The residents lounge was a lovely place to grab a coffee while eating breakfast from the konbini down stairs. Close to many attractions and restaurants.

Stayed in October 2024

Loved the large apartment on top floor.

Stayed in October 2024

None

It's a very practical hotel. It has all the facilities we need: self service laundry, lovely lounge with nice coffee; room comes with microwave and good size fridge. We can see our cruise ship arriving at the pier. It's clean and looks new. It exceeded our expectations. Love it.

Stayed in October 2024

Nothing to dislike

Great location, many attractions and dining options within walking distance. Room pristine and maintained in similar condition for the duration of our stay. Very welcoming on arrival, exceptionally helpful staff. Che kin and checkout a breeze.

Stayed in October 2024

Bed was too hard

Location and great view

Stayed in September 2024

n/a

The location was fantastic pre and post cruise

Stayed in October 2024

No restaurant on site but plenty within walking distance.

Hotel was in a great location next to the train station so easy to get around. Having 2 bedrooms was excellent with teenager to have extra room, 2 bathrooms living room and kitchen. Room was very well equipped and comfortable. Highly recommend the Citadines Yokohama.

Stayed in October 2024

We had breakfast included, but the options for the price felt limited for vegetarian options.

The hotel is gorgeous, we had a room with port view and the sunset was beautiful. The gym is small but has everything you need for a simple workout.

Stayed in October 2024

Very good nice variety

Stayed in October 2024

Nothing, i liked everything.

I liked everything. Great rooms, spacious and well equipped. There was also a residents lounge where you could have coffee or get cold filtered water. The laundry had heaps of washing machines and driers. It was in a great location close to the harbour and right next to a subway station. Staff were helpful and friendly.

Stayed in October 2024

It was definitely value for money and the staff were fantastic.

The breakfast was just OK. The location was fantastic especially as we were going on a cruise so it was right near the port. It was also next to the subway train line for getting around Tokyo/ Yokohama.

Stayed in September 2024

Nothing

Great location easy walk to train station and shops. Had a communal area with free coffee and seats to relax and chat with and friends. Good coin laundry facilities.

Stayed in September 2024

Nothing

Perfect location for cruisers. Port was walking distance if you didn’t have too many bags. Property was clean and we liked the laundry on level 7.

Stayed in September 2024