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Reviews of HOTEL COCOA RESORT This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

049-5723 Hokkaido, Lake Toya, 102-18, Tsukiura, Abuta Gun, Japan

#4 of 22 hotels in Lake Toya

Guests' Choice

Review Score

Based on 208 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    8.6

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    9.2

  • Free Wifi

    8.4

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Showing 1 - 25

  • Reviewed: March 27, 2025

    9.0
    Best value view in the area!
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights

    Some maintainance required soon, nothing major.

    Quiet location with the best view around in a modern building with a no nonsense atmosphere. Perfect.

    Stayed in March 2025

  • Reviewed: March 2, 2025

    10
    Super value for money accoms, will come again!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    There is no dry room for snowboards and skis. This accommodation, while only 20mins away from Rusutsu and 45mins from Niseko, is probably not targeting ski holidaymakers and focuses on the Lake Toya tourists. I also didn't like that you had to take your shoes off at the hotel entrance, and they didn't have a seat for you to wear/take off your shoes. But hey, that's just me.

    The view of Lake Toya from the room is amazing. Super value for money, especially since this hotel is only 10mins away from the main city centre. Ample parking space, great receptionists who helped us book dinners at restaurants in the city centre. Room was clean and big, and the bathroom was as big as the bedroom, also came with a bathtub. You can dry your shoes near the reception area.

    Stayed in February 2025

  • Reviewed: February 28, 2025

    9.0
    Comfortable and Convient
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Kitchen facilities few amenities, no toaster, cutlery, crockery to have breakfast as no restaurant facilities at hotel. Would be good to have a dedicated drying room for ski boots and somewhere to store ski gear

    Location and room

    Stayed in February 2025

  • Reviewed: February 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location. It is far from Toya town where most of the hotels, food and amenities are located. But if you drive, it is not a big problem as Toya town is about 15 mins away by car in winter. We loved it but if you are coming by public transport, you will hate it. You have been warned. Families and Couples who don't drive and don't want to ruin their vacation should not book this place.

    View. The view of Lake Toya from the hotel was amazing in the sunrise and sunset. The view was also amazing when we had a snowstorm in the night and we had an amazing aerial view from the hotel. We booked the 2 biggest rooms and they are located at the 2 corners of the hotel. Coin laundry is available onsite. There are food and drinks vending machine outside but it's limited. Those who stay here are advised to eat out or buy their food and breakfast at nearby Seicomart, Lawson or Family Mart by car only.

    Stayed in February 2025

  • Reviewed: February 19, 2025

    8.0
    2nd stay at Cocoa, would easily come back!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    As said, humid/damp air stayed in the room after showering.

    It’s our 2nd stay here and it’s still a very good value option near Toyako/Rusutsu/Niseko if you have a car. Remote location but near Toyako Onsen town where you can eat at restaurants or find kombinis. We also went to Date for more sushi options. There is a communal space where you can heat up stuff in microwave. Room was large and confortable, yet a little humid as the bathroom fan was not doing its work properly.

    Stayed in February 2025

  • Reviewed: February 12, 2025

    9.0
    Nice Lake Toya view from window
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Need to carry luggage up and down the stairs inside the hotel.

    Room is huge and comfortable with nice window view of Lake Toya. Can watch sunrise from the window.

    Stayed in January 2025

  • Reviewed: January 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    u have to remove shoes at hotel lobby. It was really inconvenient esp when u wearing winter boots and struggling with luggage to check in. Wifi was weak in our room as we were situated at far end of the building. We went to the lobby area and wifi there was much stronger.

    Room was spacious, new and clean, Bed was comfortable. We had a nice view of Lake Toya

    Stayed in December 2024

  • Reviewed: January 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Clean and new renovation. Staffs are nice and helpful.

    Stayed in January 2025

  • Reviewed: January 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator to the upper floor

    Location (great view on the Toya lake) Room surface (pretty larger than usual) Comfortable beds Very big and cleaned bathroom, with amazing Jacuzzi in a separated area of the bathroom (shared with shower) with great view on thr lake Cleaness

    Stayed in December 2024

  • Reviewed: December 27, 2024

    9.0
    This hotel is perfect for travellers who want to experience nature and walk around the surroundings.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. I read a lot about this hotel, aware that its location might not be ideal for travellers without a car. However, I decided to go ahead and book it because of the stunning winter views it provides. The hotel does offer complimentary shuttle service to and from the JR station, but booking is required in advance.

    The hotel offers an exclusive feel in a secluded area, but thankfully, there are vending machines for food and beverages right outside. It's also a short walk to Lake Hill Farm for dessert. Additionally, the staff were attentive to your every need.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    8.0
    Great if you have your own car.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights

    The night shift staff wasn't very helpful (the guy) Annoying bunch of loud Chinese tourists!! The vending machine is very limited. No convenient store nearby. There were 2 lovely ladies from China who stranded starving at the lobby. So, I have to give them a ride to the convenient store, which is quite far from the hotel.

    Big bed room, big private bathroom

    Stayed in December 2024

  • Reviewed: December 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The shared kitchen is not clean and got cockroach

    The lake view is nice and room is spacious and cosy.

    Stayed in November 2024

  • Reviewed: December 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    not that I don't like it. It may inconvenient for people using public transportation and the restaurant is short drive away (but they have vending machine for food and drink).

    Peaceful atmosphere, beautiful room & view, Warm and clean especially lovely odor bath set. good service.

    Stayed in December 2024

  • Reviewed: December 9, 2024

    9.0
    Wonderful view down to the lake, great place to relax
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Room has a great view down to the lake, with the big windows you can really enjoy and relax. As a bonus, the bathtub is also at the window, so you can take a bath with whirlpool function while looking down to the lake. The hotel is a bit away from everything, which makes it really quiet and a good place to have some rest!

    Stayed in November 2024

  • Reviewed: December 4, 2024

    9.0
    Nice view & nice staff
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's difficult to find something to eat. No restaurant nearby.

    Panoramic view of Toya lake and service mind from front staff

    Stayed in October 2024

  • Reviewed: November 12, 2024

    8.0
    Quiet hotel overlooking Lake Toya
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The view of the lake from the bathtub was beautiful but we would have preferred to have the option of blinds or curtains for greater privacy.

    Great views of the lake, really spacious room, huge bathtub, quiet. We also appreciated the shared pantry where we could get coffee/tea/water and make use of the microwave. The hotel is great for those who drive.

    Stayed in November 2024

  • Reviewed: November 10, 2024

    10
    Comfort, Clean, wide, and modern!!
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Much better than I thought. The location is far, but if you have a car there is no problem. You can see Toya Lake view from your room, while in front of hotel, you can also see Mt.Yotei. Inside was modern and clean. The room size is larger than most hotels in Japan. Separate bathroom/toilet/sink like in China. Lounge with free drinks and massage chair. If it’s not dark too fast you can massage while looking at Mt.Yotei in the evening. (But I arrived when it’s nearly dark) In front of hotel still under renovation and the breakfast is seem to be in preparing process, so not yet breakfast during stays. If you’re hungry at night, there are some vending machine in front of hotel that have foods and drinks. Microwave on 2nd floor lounge. Can also buy cup ramen from the lobby, too. So no worry about the foods. Moreover, toothbrush provided here has the most smooth brush than most hotels in Japan, too!

    Stayed in November 2024

  • Reviewed: November 8, 2024

    10
    Perfect
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing!

    A very homely kind of place with a breathtaking view of Lake Toya. Room was spacious and very comfortable. Couldn’t ask for more!

    Stayed in October 2024

  • Reviewed: October 28, 2024

    9.0
    Great stay and I love chose this resort again if I’m coming to Lake Toya!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only downside is, there are small steps to the entrance of the resort. It would be perfect if there are a slope made for heavy luggage easy to slide up the slope. Luckily we got our rooms on first floor, there is no lift to second floor of the resort.

    Very clean resort and I love the spacious room! Love the big bathtub and separated bathing and toilet area. Room comes with a sliding door, with a view of Lake Toya.

    Stayed in October 2024

  • Reviewed: October 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No good shops or food arrangements for guests. Nearest shop is in the city.

    The location of hotel and view from room is excellent.

    Stayed in October 2024

  • Reviewed: October 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    10 mins drive from the main lake Toya area, no issue if driving. Not recommended to stay here if not driving.

    Huge room and very comfortable, a lot of space to open luggage. Room has a sofa. Bath tub is huge as well.

    Stayed in October 2024

  • Reviewed: October 21, 2024

    10
    Amazing location, stylish and clean
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights

    Only thing i would have liked was a breakfast option and some better coffee!

    Amazing location, quiet and tranquil. The view from the room was AMAZING! The hotel was clean and stylish and the rooms were amazing. Will stay again.

    Stayed in August 2024

  • Reviewed: October 19, 2024

    9.0
    Diamond in the rough
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff performed the minimum check in process without offering any introduction on where we are supposed to store our shoes while slippers were on display at the entrance. Also did not say anything about the breakfast area not to mention wearing a smile on their face. The location is quite remote and far from town center.

    Free parking right at property. Spacious rooms with comfortable beds and sheets. Beautiful view from all five rooms we booked. Modern in room facilities. Breakfast area with free coffee for our group to gather and enjoy breakfast together.

    Stayed in October 2024

  • Reviewed: October 18, 2024

    9.0
    What a beautiful stay!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. Just be aware of some bugs in the room as we are in nature.

    The view from the room is great. The rooms are spacious.

    Stayed in October 2024

Showing 1 - 25

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