Old shower and whirlpool (did not turn on properly).

Room size and design. Beautiful view to the lake.

Stayed in February 2024

A little hotel on a lake with a gorgeous view over the volcanic lake. Rooms are extremely spacious and have bubble baths. Staff is very helpful and the reception is open till 22:00 not till 21:00 as it says on Booking website.

Stayed in February 2024

The rooms are very well sized, immaculate and bright with an amazing view of Lake Toya. The bathroom is clean and very spacious, with a spa tub by the window overlooking the lake. It was super relaxing to have a soak after a day out skiing. The owners were super lovely and did the extra mile to make sure we have everything we needed.

Stayed in February 2024

Property is big and clean. Location is not in town but good for people who drive. Very private and cosy

Stayed in February 2024

There isn't food provided in the facility, only cup noodles and food from vending machine. So make sure you filled your stomach before coming back. But anyway food is easily available 10 mins drive at the toya town so technically this is not a big problem.

The host was kind enough to upgrade my room to a deluxe room and the room is very spacious and comes with a huge bathroom with jacuzzi and my boy totally enjoy it. The view of lake toya from the room is so beautiful!

Stayed in January 2024

Extremely clean and comfortable! The best bed I have ever slept in. Large room, quiet, good amenities, very helpful and friendly staff!

Stayed in February 2024

Cleaning

Perfect location, sadly no breakfast availble. The only real bad thing to say is that when we got the room the bat tub was full of hairs of the previous guest! Really disgusting.

Stayed in February 2024

It’s a bit out of the way for food. If breakfast was included that would of been the cherry on top.

Very clean, spacious and accommodating room.

Stayed in February 2024

Hotel would benefit from more staff - pantry is not maintained much, when I came, I had to empty coffee maker wastewater and ground coffee as it looked it wasn’t done for few days. There are no signs whether we are supposed to wash used dishes by ourselves or just leave it. Also, room is spacious but there is very little storage for clothes. For the size of the room there could definitely be additional storage for clothes besides the 4 hangers in the small wardrobe.

Very spacious room, bathtub + shower combination, fantastic lake toya view, ample parking, proximity to Rusutsu resort, comfortable beds, clean room. Certainly not perfect but excellent value for money.

Stayed in January 2024

no breakfast available, no utensils in the room for eatig

the view from the room was incredible. I slept with the blinds open to enjoy the town lights across the lake and the morning sunrise on the hills. The room itself was very comfortable and cozy.

Stayed in January 2024

The location was slightly off the road ,its a lonely block. There's no restaurant nearby so we had to drive 15mins to onsen Street for seicomart

The room was very spacious, got a nice common dining area on the second floor. The

Stayed in January 2024

No milk for the coffee

The Onsen bathroom and very large bed.

Stayed in January 2024

Beautiful sunrise view of lake toya, and unobstructed view of mount yotei. 40mins drive to Niseko ski resorts. 10mins to lake toya town where there are restaurants and convenience stores. Beautiful place

Stayed in January 2024

A bit far from toya town. Is inconvenient to stay there without a car. Feel bit insecure as toilet window don't have shade

Room is clean and spacious. Staff is helpful and friendly.

Stayed in January 2024

The room are big but the double premium room are at the different end of the hotel...

Stayed in December 2023

Nice and cozy hotel with a great view of Toya lake.

Stayed in December 2023

No food available at the hotel Only the vending machine.

Location, very good lake and mt. Yotei view.

Stayed in December 2023

none

good location on the hill that you can see lake Toya ,amazing view in the morning,clean , warm welcome from staff.no breakfast but no problem you can buy from minimart and there are microwave here.

Stayed in November 2023

big room and comfortable, we are enjoyable with the room and the view.

Stayed in November 2023

10 minutes away by car to the eating joints. Would've been nice to have a jacuzzi or private onsen overlooking the hillside. Perhaps another vending machine for instant cup noodles/porridge or snacks.

The beautiful sunset/sunrise is just in front of my room's (105) sliding door. We're seated on top of a hill overlooking the vast lake - so breathtaking!! I loved that the room was so spacious. WC/bath with shower room are separated. Imagine the space!! Closet, too!! And the corridor leading to my room was lighted up and looked so pretty. A sofa was fitted in the room, still space to move about - awesome! Welcoming & cosy lobby. Free parking. FOC Coffee/tea! Dry cleaning - nice. A massage chair?! In the resort. Front desk gentlemen was warm and cordial. Vending machine, nice. ¥400 for cup noodle may be expensive, but it's definitely a plus when it's cold outside and you're hungry @ 9pm!! You get Netflix & YouTube too!! 10/10 Was enjoying my stay so much that I forgot to snap photo 🫢

Stayed in November 2023

Location quite far from town. Solitary location. Must have car.

facilities is great. Large room. Excellent service. Staff is friendly and helpful.

Stayed in October 2023

The amazing view

Stayed in October 2023

Nothing

Loved Hotel COCOA RESORT. Good sized room with seating area, large sized bathroom, comfortable bed, streaming services on TV.

Stayed in October 2023

The space and wonderful view

Stayed in October 2023

Have to leave our shoes at the door of the hotel and change to slippers that are not comfortable in moving our luggage to our room and to walking around to do our laundry.

Beautiful view of Tayo lake and in the morning saw a sea of cloud over the lake. We loved the jaguzzi was a nice surprise.

Stayed in September 2023