650-0021 Hyogo, Kobe, 1-2-2 Sannomiyacho, Chuoku, Japan
#17 of 136 hotels in Kobe
Guests' ChoiceBased on 675 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.8
Facilities
9.2
Staff
9.0
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 20 August 2024
Ka
Hong KongRegular cleaning of lift carpet and common area can be improved.
perfect location with friendly and helpful staff
Stayed in August 2024
Reviewed: 19 August 2024
Muhd
Brunei DarussalamNo connecting room
Cleanliness and walking distance to shopping streets
Stayed in August 2024
Reviewed: 17 August 2024
Kwek
SingaporeStaff unable to understand English nor Mandarin well, need google translator to communicate. There was a staff who could speak good Mandarin last year wasn’t there anymore.
Hotel was well maintained and kept up its cleanliness, hard and soft fixtures in room & bathroom very well since my last stay in 2023. Staff as usual very friendly and efficient.
Stayed in August 2024
Reviewed: 4 August 2024
Clark
JapanNothing
Location, near the center of the city and the major transport centers. Very clean and well kept
Stayed in July 2024
Reviewed: 31 July 2024
Pei
United StatesThe space is not roomy enough for the luggage to be opened easily. The location, despite claimed nearby the train/subway main station, takes a good 7-10 min walk to arrive, so if you carry a large luggage like me, it would be pretty cumbersome and exhausting to arrive.
The price is pretty reasonable for the service and quality this hotel provides. The staff was really helpful that I arrived earlier than expected due to flight schedule change then she let me check in early with a small extra fee. The room is clean. The bed size is large enough for comfort purposes. The AC is strong.
Stayed in July 2024
Reviewed: 24 July 2024
Caitlin
AustraliaSpacious and well appointed room with high standard of cleanliness. Excellent lighting with individual switches to tailor the brightness to own needs. Large bathroom with separate shower. Hotel is in a central location, nearby to numerous shopping and dining areas and within walking distance of several train and subway stations, as well as a taxi rank. Enjoyed a wonderful stay - I hope I can stay here again in the future.
Stayed in June 2024
Reviewed: 23 July 2024
Baker
United KingdomLocation was excellent as were the staff. The room was good, standard Japanese size but perfectly adequate.
Stayed in July 2024
Reviewed: 22 July 2024
Sandra
SingaporeLift will always stop at Level 2
With luggages, the walk from station is considered far but you can take a bus from the station. Location is close to shopping and eateries. Amenities provided were of great quality at the lobby.
Stayed in July 2024
Reviewed: 19 July 2024
Emily
United StatesNothing. It was amazing!
Clean, quiet, central, and extremely accommodating! Staff was so friendly and helpful, and the breakfast was fresh and delicious everyday. We traveled with a baby and they supplied a clean and safe crib with bedding and a pillow. This stay was PERFECT for traveling families. Ms. Kobayashi checked us in and was so kind and supportive. Thank you for the great experience!
Stayed in July 2024
Reviewed: 18 July 2024
Kok
Hong KongWe came back after dinner and called the room service for some more bottled water (were given 2 small bottles), the staff insisted that they would only give 1 bottle per guest and no more, which was strange and stingey we never had that in any other hotels in the past.
Good location, easy walking distance 10-15mins from train station, amd lots of nearby shops and restaurants.
Stayed in July 2024
Reviewed: 15 July 2024
Srdan
ChinaNothing at all! No negative remarks whatsoever
Brilliant hotel with great service. Great location and amazing breakfast. I think the pillows were duck down-filled, which is not my preferred type of pillow, but nonetheless, we loved our stay here
Stayed in July 2024
Reviewed: 15 July 2024
Han
ChinaThe check-in machine that this hotel uses does not accept payment with credit cards that have no chips (in other words, IC cards only), so it was a bit unexpected during check-in. However, the hotel staff showed up proactively to help!
The location is almost perfect! It is one or two minutes' walk away from all that is happening, with so much to eat, in particular! The staff is very welcoming and helpful during check-in, stay, and check out!
Stayed in July 2024
Reviewed: 9 July 2024
Leticia
CanadaNone everything is perfect.
I love this place, will go back if I can!
Stayed in July 2024
Reviewed: 9 July 2024
James
United Kingdomgreat location and clean, good-sized room. Very friendly staff.
Stayed in June 2024
Reviewed: 30 June 2024
Edenhuang
TaiwanThe location is good. The living space is comfortable for the family.
Stayed in June 2024
Reviewed: 28 June 2024
Emilia
United Arab EmiratesNothing
Great location and bigger rooms than average
Stayed in June 2024
Reviewed: 27 June 2024
James
United KingdomAll was good!
Everything was very good! Great location, ample size room for the money. We were very satisfied.
Stayed in June 2024
Reviewed: 25 June 2024
Peter
AustraliaRooms were very spacious considering the price. Great location centrally located in Kobe.
Stayed in May 2024
Reviewed: 18 June 2024
Keng
SingaporeNil
Location is convenient and accessible to the night streets..room & bed is clean and comfortable..car parking is also available nearby
Stayed in June 2024
Reviewed: 16 June 2024
Christopher
United StatesClean and not too small
Stayed in May 2024
Reviewed: 16 June 2024
Martin
SwitzerlandVery nice and lovely also for our baby.
Stayed in May 2024
Reviewed: 12 June 2024
Bogdan
RomaniaGreat location, really nice, spacious and clean rooms. Stuff is very friendly. Drinks buffet offered for everyone at the lobby. Restaurant is also really good even though a bit pricier than the ones in the city.
Stayed in April 2024
Reviewed: 10 June 2024
Magdalena
United StatesThey did not have service for luggage forwarding. The pillows were not comfortable. They provided 2 but both were hard. One soft and one hard would have been nice.
Location
Stayed in June 2024
Reviewed: 5 June 2024
William
SingaporeCentrally located in Sannomiya, it’s really convenient to the train station and shopping around the area. Not to mention that it’s walking distance to many food joints and restaurants.
Stayed in June 2024
Reviewed: 31 May 2024
Man
Hong KongIt’s not as close to the station as I thought and it took us some time to figure how to walk there.
It’s quite close to the main shopping area and the stations. Also close to lots of restaurants. The staffs are nice and very helpful. You may self help to get the necessities and coffee and tea etc. they even have male and female cleansing products. Very thoughtful. The room is also very comfortable and large! The best stay I’ve ever had in Japan.
Stayed in May 2024
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