Our room was quite small with no cupboard which I found very inconvenient. The hotel is located on the main street, and it looked like you couldn't stop right in front of it to drop off luggage ( we had a hire car) so we had to wheel our luggage from the nearest car park in heavy rain. Hotel is unable to book you a taxi because of it, but you are allowed to hail one or order an Uber yourself.

Good for a short stay and if you have minimal luggage.

Stayed in December 2023

The staff were unfriendly & unwelcoming. I was in a wheelchair & we requested use of the hotel's wheelchair car space for our car. They refused for us to use it & in fact lied that it was booked out - when in fact it was never used at all over the 3 days we were there. This and the various staff demeanor over three days was most unpleasant & has put us off ever staying in a Tokyo Stay again.

Having 2 chairs & table in the room.

Stayed in November 2023

The staff I was served wasn't friendly or kind enough

The breakfast was very nice

Stayed in November 2023

Long wait to check in

Close to castle

Stayed in October 2023

Very noisy. Our room was on the road and the noise came through as if the window was open (it wasn’t of course). Also, no Smart TV option and only Japanese channels are available. Blinds not completely blackout.

Big room for Japanese standards. Location is good in the middle of the city. It’s not the closest to the train station (20 min walk but with luggage it’s not the best) but there’s a bus stop right under the hotel. Very clean and good body/hair products. English speaking staff who was very nice. They kept our luggage before check in and you have a feee washer/dryer in the room!

Stayed in October 2023

They did not order a taxi for us, so we had to walk to train station with our luggages at 5 am

Stayed in October 2023

Ice machine, location, washing machine

Stayed in October 2023

Breakfast options were very limited for western style and cafe always seemed too crowded for number of guests

Modern rooms with great facilities like washing machine, microwave and large fridge.

Stayed in September 2023

Breakfast isn’t really suited to western visitors. If you don’t like all Japanese food there wasn’t much to choose from.

Stayed in September 2023

Good sized room. Free coffee in the lounge area and able to walk to local auscultation. Further from the train station than I thought it was. Room and bed comfortable.

Stayed in July 2023

We are a family of four from the US on a two-week trip to Japan. This is the only hotel we rated poorly. The staff was not friendly to us. It was pouring down rain so I requested the front desk call a taxi for us, and they said their policy was no. We didn't have a Japanese phone number to call ourselves, plus the language barrier, but they refused to help. Then, I requested their help to call the tour guide to confirm plans, and they would not make the phone call. I don't recommend this hotel if you expect to need any services from the staff.

This hotel was clean and the in-room laundry facilities were convenient.

Stayed in May 2023

the staff - unwillingness to help. e.g wanted to book a taxi, but could not due to law issues. however, I did suggest that I would book the taxi but would require help with translation but they did not help. no water in the rooms. just generally did not feel welcome at the property. early check in not available very expensive for one night.

rooms were clean, comfortable - had its own washing machine - but did not know how to use. location is not too bad

Stayed in May 2023

Rooms a bit dated didn't feel like it's the same hotel compared to the lobby which is quite deceiving

Location, nice lobby

Stayed in April 2023

The shower curtain in the room was unbearably foul-smelling, luckily when we complained the staff arranged another room for us. We asked for an additional duvet because we didn’t want to share one, but they could only give us a woolen blanket and flat sheet instead. Staff said they couldn’t cal a taxi for us so we had to walk with two very heavy pieces of luggage to the taxi stop (which wasn’t very close).

Location on the main street close to restaurants, close to the castle and park. Relatively comfortable beds, fridge and washing machine in the room were a big plus. Large containers of shampoo /shower gel at our disposal. Good soundproofing, did not have any issues sleeping despite being sound-sensitive.

Stayed in April 2023

you can’t book a room at this location through booking.com. all of the rooms are designated Japan travel voucher rooms. this is fine if you provide both, but when I showed up and had to change the booking I found out it was another 8k yen more than what I was expecting to pay. if the hotel just provided an option for non travel voucher everything would have been great.

washing machine

Stayed in April 2023

The breakfast was very poor, mainly asian and very little options for the high price ! They couldn’t make dinner reservations for us and when I asked why, I was told it was superior orders. Next day, we had a bus to catch at the station and asked the front desk to call us a taxi, which they denied, saying they couldn’t. I asked for the closet taxi stop, and they gave me a card with taxi numbers so I could call for one .. well I don’t have a Japanese phone to call (and don’t pay for an international call) and I don’t speak Japanese .. The hotel is new and have nice areas, but their policy clearly doesn’t focus on the client experience.

the rooms where big for Japan standard and the location was very good, walking distance from all interest points.

Stayed in April 2023

The actual bedroom area was very cramped. It was difficult to get around our 2 bits of luggage.

Great location and the fact that there was a washer/dryer in the room at the entry. We had arrived in Kanazawa after a week skiing and we really appreciated the convenience of the in-room laundry facilities.

Stayed in March 2023

staff were unhelpful. from asking assistance to call japan airlines to manage our flight to simply calling a taxi to take us to the station, they couldn’t do either, then even hurried us to check out.

great location, clean and modern facilities, washing machine in the room

Stayed in January 2023

No customer service at all. They can’t call taxi, they can’t make reservations, they don’t have printing ability, very limited room amenities- no lotion, no shower cap, etc. They also don’t offer daily room keeping- such as making bed every day.

Very clean, comfortable bed and good location.

Stayed in January 2023

Not family friendly. There were more business travellers. We travelled with children and wanted to check out the breakfast buffet before we decide on purchasing for family of four. We would have happily paid for four days if they allowed. We weren’t allowed to have a look. On our last day we asked for a taxi tl take us to the station with luggages . They said they weren’t allowed to call a taxi for us. As we don’t speak Japanese it was difficult for us to call. Uber doesn’t work in Kanazawa so we had to hail a taxi on the Main Street. It was raining and we had two young kids.

spacious room, good value for money.

Stayed in December 2022

Breakfast with minimal Western content.

Good standard hotel at walking distance from Kanazawa Castles and ken rokuen gardens.

Stayed in November 2022

I wish that there were more ammenities such as an onsen. Breakfast was quite expensive 2200 YEN.

Large room that comfortably fit our two large suitcases with space. Handy to have a table and chairs in the room. The washing machine was a lifesaver and the provided laundry detergent was an extra bonus. The bed was really comfortable. I would definitely recommend this accommodation to friends and family. Easy walk to the Kanazawa castle and gardens.

Stayed in December 2023

Nothing

Everything was perfect!

Stayed in December 2023

Breakfast has minimal options and didn’t look great for a buffet. The most difficult thing was that the Hotel Staff WOULD NOT (could not because of a road rule..) CALL US A TAXI. Because we can’t speak Japanese we could not also we needed a bigger taxi due to luggage. And it was raining. Anyone Japanese staying I could see just called a taxi themselves to the hotel..

Beds are sooo comfortable - not too soft and supportive. Rooms are clean and facilities good. Staff are nice.

Stayed in December 2023

Nothing - a perfect city hotel.

Outstanding hotel in the perfect location for sight-seeing in Kanazawa. We booked about 10 minutes before checking in (due to issues at another hotel) and couldn’t have been more delighted - the room was so comfortable and clean, excellent facilities, perfect location. And the bottomless complimentary coffee for guests in the lobby is a bonus!

Stayed in November 2023