Rooms facing the street may be a bit noisy in the morning even with the window closed.

A clean and cozy place within walking distance from the train station. The mountain hiking trails start and some viewpoints are also close, so the location may be suitable for both business and leisure travel. The room is quite compact, but clean and the bed is comfy with a selection of pillows.

Stayed in February 2025

Great accommodation that lives up to the title of Sheraton. Absolutely no complaint at all. The major downside is of course the distance from the stations. If you are willing to (and able to) walk a bit, it is a very good choice.

Stayed in March 2025

There was no closet in the room, just a hook on the wall. I don't like WiFi that is not password protected.

The room was clean and the staff were very polite and professional.

Stayed in March 2025

a little bit far from the station

clean and the room size is ok

Stayed in March 2025

The breakfast option is attached to the restaurant beside the hotel. Rather than ordering anything off the menu, the restaurant has 4 set meals guests can pick from using their hotel vouchers. The meals are fine, but I wish the regular menu was an option.

The staff at the front desk were really friendly and helpful when I checked in, and again when I needed luggage storage after checking out.

Stayed in March 2025

Brekky at attached cafe was ok, pleasant Japanese Set A option, but got a bit boring after 3 days, when you really do not want an option with sausage and eggs.

Really liked the location between Sannomiya and Shin Kobe stations, also close to the Kitano district and some great local eateries in the streets across the road

Stayed in February 2025

The multi-option charger.

Stayed in February 2025

Not much to dislike.

Lovely hotel with lovely staff. Rooms are a decent size for the price and the bathrooms are well equipped. There's a laundromat right next door.

Stayed in January 2025

The location couldn't be more perfect. Walking distance from Shinkansen Shin-Okubo Station. Good price and you get all toiletries you need for a comfortable stay. All the staff are super accommodating and kind. Thanks to this hotel, my stay was worry-free!

Stayed in January 2025

why can’t someone design air con to be simple? Spent all night too hot.

Nice standard property as expected for an overnight stay.

Stayed in January 2025

I could check in very late, as I had to change my plans (booked in another hotel first).

Stayed in August 2024

Nothing.

Good location, clean room and nice staff

Stayed in July 2024

It’s not near any train station. About 15 minutes from both Shin Kobe and Sannomiya

Modern, clean, friendly, 2 pm check in

Stayed in July 2024

Great location and excellent staff. This hotel is centrally located in Kobe, within walking distance of many attractions. If you choose a plan with breakfast included, you’ll enjoy a convenient location and a satisfying breakfast, making this hotel an ideal choice.😇

Stayed in June 2024

smoke from the smoking rooms drifted into my room - not the hotel's fault - but warning if you have allergies

simple breakfast choice of western or Japanese style

Stayed in June 2024

good

Stayed in May 2024

Recommendation for travelers arriving by train at Sannomiya Station. Look for Exit 3 and once on the avenue, turn to the right and go up to the Hotel along the same sidewalk.

Stayed in May 2024

Being humiliated by the staff.

Location

Stayed in May 2024

The soundproofing was quite poor and as a result I lost some sleep due to noisy neighbours.

Clean, comfortable, good location

Stayed in May 2024

I asked if I could change the check-in-time to two-hours before the official time. This would have been possible, but it would have cost 3.000 Yen which is around 18 Euros. Way too much!

Very nice and clean hotel. Staff very helpful and friendly. Very nice rooms and beds.

Stayed in May 2024

Room is quite small, but well furnished. Not much space to store luggages.

Close to Shin-Kobe station. Very convenient location if you want to visit the region using Shinkansen. Very clean and helpful staff.

Stayed in April 2024

There is limited restaurants near by unless you go to Sannomiya Station area. Matsuya is not a place for dinner. The room was very small n there was only 1 pillow.

Though not really close to Sannomiya, the bus stop was in front of the hotel, so it was OK. There is safety deposit box which is a plus. Free drinking water dispenser was great.

Stayed in April 2024

Breakfast.. on a near by fast-food sort of restaurant

Stayed in April 2024

The washing machine didn't really dry my clothes properly (just left them incredibly hot and damp) but only a small complaint!

Hotel is very clean and modern with friendly check-in staff. Short walk (just over 5 mins) from Sannomiya station. Room was great as well, slightly on the small side but that's par for most standard hotels in Japan. I had the "do not disturb" sign out during my stay and the cleaning staff kindly left clean towels and amenities hanging on the door handle each day.

Stayed in April 2024