Nothing

Room and location

Stayed in April 2025

My non-smoking room had been smoked in by a previous occupant (but the hotel staff moved me without any questions or fuss). It is convenient to have a breakfast option but, for the price, it was surprisingly basic and limited.

Umeda is a good transport hub and restaurant district, and the hotel is conveniently located. Friendly and helpful staff.

Stayed in March 2025

Location was not easy to find, even by Google Maps & Maps Me. Also too close to the train tracks, so a bit noisy, & much more expensive than other boutique hotels of the same quality with better locations in Tokyo, Kyoto & Hiroshima.

I had requested a quiet room away from the elevator, but on arrival discovered the room faced the noisy train tracks. However, the staff responded by moving me to a much quieter room that was perfect. A young man that wore glasses, spoke perfect English & went by the name of Loui I believe was most helpful. He went above & beyond to assist me in acquiring a bus ticket to the airport that ultimately saved me an enormous taxi fare. He clearly understands customer service & is the type of employee that you want on your management team, so give him a promotion, a raise, or both, as well deserved. Thanks!!

Stayed in April 2025

Hotel was good. Room was a bit small for double room, but I was solo traveler and it was a good fit for me. Having in mind that hotels in general have small rooms in the bigger cities, can’t say it was a huge issue for me. I would really loved if staff was speaking good English, instead of us using translate.

Stayed in April 2025

I stayed at the same hotel before under previous management. The service level is decreased after acquisition by foreign brand. Frontdesk is less efficient than before.

Proximity to main transportation hubs and city centre

Stayed in February 2025

Quite hard to find after getting off the airport train.

Just a stopover. Room pretty small but well equipped and surprisingly quiet given the location. Good for main city station location.

Stayed in March 2025

Prime location and value for money. Just that I wish the room is bigger.

Stayed in March 2025

My room was very noisy and there was a light in my room that was very bright

The location is very good!

Stayed in March 2025

Breakfast options were very limited, abit of a walk (7-8) mins from Umeda/JR Osaka Stations, which can be more challenging while lugging luggage.

Comfortable room, bathroom decent sized, enough space to place luggage and navigate in the room.

Stayed in March 2025

Nothing really.

The location and the best service from the staff at the reception. Moreover, the pillows and mattress are comfortable.

Stayed in March 2025

I had some trouble using the climatisation couldn’t find a way for the temperature too be nice in the room, it was always too hot or too cold no Matter what settings i was using. The cleanliness can definitly be improved, when i first arrived at the hotel i took one of the towel in the bathroom and there was a pubic hair on it. Same after the housemaid came to clean, found another pubic hair on the edge of the shower. The information about the cleaning where not really clear to me. When you arrive at the hotel they give you a paper explaining the different service they provide and something like «  if you stay more than 3 nights someone will automatly come to clean the room for hygiene reasons » Well, they don’t or maybe i got out to late but i’m not sure because the housemaid was still cleaning other rooms when i got out. And it’s also written put the sign on your door by 9am if you want someone to clean the room but i’m sure not everyone is out by 9am so how does it work then ?

the place was well equiped and the room pleasent i didn’t Heard any noise from outside and the curtain prevented Well the light from entering the room. The area where it’s located is Alive, a lot of people come around to eat, do some shopping. There where a lot of restaurants and shops nearby. Really easy to access and near several metro station.

Stayed in March 2025

Nil

Near eateries Walking distance to metro

Stayed in January 2025

Perfect for solo traveller, great location

Stayed in February 2025

The hotel has changed its name, but Booking.com still shows the old one. This made me wonder if I had booked the wrong hotel or arrived at the wrong place, causing some confusion and taking extra time to figure out

The location is good, and the price is reasonable.

Stayed in January 2025

Location but good for thai price

Super clean and comfy, very good price

Stayed in January 2025

Washing machines were all out of order. But one was working at the the start of my stay.

Location is great, lots of dining and entertainment right at your door and Umeda station is very close so lots of shopping and dining options there too. I loved the view of the Hankyu train lines out the window and when the window is shut and blinds drawn, it’s completely dark and quiet. Great for a good nights sleep.

Stayed in January 2025

Comp water not offered

Great location

Stayed in January 2025

Room was a bit small, but so are other rooms in Japan. It was a bit difficult to reach the hotel from Osaka Station.

staff was friendly and helpful. helped booked taxi when i was unable to use Uber. Room has everything I need.

Stayed in January 2025

Breakfast had very limited for standard European style breakfast. Even no honey or jam was available

Room was very clean and good. Staff was very good

Stayed in January 2025

The room is so small, the mattress is too soft. No daily clean, not even change bath towel, have to ask reception for clean towel. The breakfast is very simple, not suggesting to add in your stay, there are plenty of street food. Can hear the train noise in the evenings .

Location is good, close to Umeda station and airport bus terminal, only 5mins walk.

Stayed in December 2024

Friendly yet professional staff. The hotel is a little bit hidden so first timers may have a bit of a struggle finding it. Walking from the Limousine Bus stop or Osaka Station isn't the easiest if you have luggage as you'll have to navigate through buildings and find overhead passes to bypass roads that do not have pedestrian crossings. We ended up taking a taxi but it was cheap at less than $10. Location wise, we found it to be very cozy with plenty to offer just footsteps away from the hotel. If you're looking for a hotel that's in a relative quiet, less frenzied area but yet close enough to Namba/Dotonbori (about 4 subway stops away), I would highly recommended this hotel. As a bonus, the line that gets you to Kyoto is only 400m away.

Stayed in December 2024

The hotel can be hard to spot initially.

Great location nearby Umeda/Osaka station. Near to a lot of eateries and stores like Daiso, Namco arcade etc, great for eating and shopping.

Stayed in July 2024

The lights in shower room broke down

Great location, close to shopping area, easy access to public transport. room size is ok. Have vending machine and laundry room.

Stayed in July 2024

The room is small but crowded. There are useful tools like air purifiers and pant press but there's no room to place it out of the way so it's just a bother. There's a gap that is too small to walk in between the window and the bed, it's a waste of space Its pretty expensive compared to other hotels however the standing seems average. The furniture is not made for such a small space. The hotel staff just ignore you when you greet them.

I liked that it wasn't too far away from the airport limousine bus area but you have to walk quite a bit. I liked that you could go to Universal with the Osaka loop line but you also have to walk quite a bit to get to the station. The toilet is nice

Stayed in July 2024