Although we were on the smoking floor, I feel there is more than can be done to remove the smell of smoke from the rooms. We don't smoke but it was the only option available to us when we booked. I also feel it would make more sense to offer customers the option to pay the city tax in cash. Both of my cards were unable to process the payment as an OTP needs to be sent to my phone, and of course, I couldn't use my sim card in Japan.

The room was more spacious than a lot of rooms in Japan. It was comfortable. The location was good, right next to the subway.

Stayed in December 2024

Our tablet rebooted just before check out which took 10-15 minutes for us to figure out which caused a few minutes delay checking out that the cleaning staff had to knock and reminded us it was check out time. Maybe it’s good to have an option 2 to check out in case a tablet malfunction happens unless there’s an option to check out from the 2nd floor tablet which we weren’t aware of. The bathroom amenities were watered down like the cleansing oil and others.

The accessibility, streamlined check in and check out experience, coffee shop access below, free light breakfast, unique unmanned hotel, the layout of the rooms were pleasant and we appreciate the big closet space for our luggage and the light panel with the master switch, and USB+convenience outlet, bed was comfy. Only 3 stations to the airport and 1 station away to Hakata!

Stayed in October 2024

Sleep wear is limited. Breakfast is just not what we expected. Light meal only

Near the station, as in right next to the hotel lift.

Stayed in September 2024

Cleanliness. Room smelled bad.

Location was central.

Stayed in August 2024

i booked 2 rooms and got some payment problem( paid for 2 rooms but can check in only one room) , staff can not take action to solve problem, we were called to head office to solve it.

location near by subway and Canal city

Stayed in July 2024

None

Clean& quiet is great

Stayed in June 2024

Loundry machine need long time to.wait

Close.with metro.

Stayed in April 2024

Great location clean comfy and flexible check-in.

Stayed in April 2024

Good location, good price

Stayed in October 2023

The hotel has very dark colours, everything is black and red.

Good location, good value for money, and good size rooms.

Stayed in January 2024

Kind of smelled a little like smoke? Maybe I just have a sensitive nose but it was no problem! No hotel parking available, have to find paid parking around the corner. Only vending machines, no free water, microwave is secured until the morning for breakfast.

The room was good and comfortable and it was conveniently located. It was quiet as all Japanese hotels are and rooms were clean.

Stayed in July 2023

The check-in was relatively easy but the pre check-in procedure was an absolute nightmare. The hotel insisted that a form be completed with additional information, but the details required were all in Japanese which l can't read. I pointed this out to the hotel and they simply sent me the same form claiming the language could be altered by clicking on a button on the form. There was NO button! The owner of another hotel helped me fill it in, but it was a very time consuming and stressful procedure. "Breakfast". You call that breakfast? This totally aimed at Asian guests and not what Europeans are used to. There wasn't even any tea or coffee. Continental options would be appreciated with fruit, yoghurt, boiled eggs pastries and toast. Tea or coffee would be essential.

Clean, quiet, central location.

Stayed in May 2023

Tiny bathroom, but still good for the price!

Stayed in May 2023

breakfast was good enought

Stayed in April 2023

So called breakfast is not existing. In the morning you will come to a lobby where you will find few bowls with noodles and a container with warm broth. That is the breakfast. Nothing else. I also didn't notice (when ordering) that the hotel is completely unstaffed. Before your arrival, you must do a complete check-in on the website, just as you would with a flight. In case that you have any problem, for example with the keycard, good luck with the solution.

The room was small, but quite ok. Hotel has a good position on the main road around 500 meters from train station.

Stayed in May 2023

The breakfast is quite basic. I don't think I'll bother with it next time. And this isn't fair on this hotel in particular, but god I hate Japanese pillows. It would be nice if we could swap for softer ones.

Close to the station, easy to check in and out. Good price.

Stayed in May 2023

When I first arrived at the hotel, I wanted to store my luggage in the luggage room (I arrived at 2pm and check in starts from 4pm), however all the locks were out of order. I reached out to a staff and she took a few minutes to finally figure the situation. Not a pleasant check-in experience. The tablet in my room has some technical issues, it keeps restarting.

The free breakfast is nice but its a bit boring having uton noodle every single day. The location is excellent - there’s a train station right next to the hotel. Perfect for independent travellers.

Stayed in May 2023

The check-in system did not take into an account, that I had more reservation on the same name and did not work properly. However, situation was very quickly a professionally resolved by the staff.

Great location. Small but cozy rooms.

Stayed in April 2023

Staff/Management was wholly unprepared for last minute bookings, the information regarding how to check in and the hotel’s facilities reached me a couple of days after I stayed there

Clean rooms and a lot of value for money

Stayed in April 2023

I saw one of the check-in/out tablets at the front was out of order. There were guests waiting for check-in.

Hotel was new and clean

Stayed in April 2023

The room is small and not well cleaned. There's a big hello kitty hairpin, which may be left by the former customer, under the bed.

near to Canal city can deposit luggages by myself

Stayed in January 2023

Acceptable quality for unmanned operation, good facility and location..

Stayed in January 2023

Room was very small, checking was very late

clean, great breakfast, great location, free washing, good wifi

Stayed in January 2023

There is no staff for help and you need to help your self, it takes some time to figure the luggage storage

Good location, good room setup with place for luggage and good spaces. Good value of money

Stayed in December 2022