The bicycle maintenance was not good, the cleaning of the Onsen, no fresh water refill, lack of maintenance of facilities.

Tatami bedroom

Stayed in August 2023

I can't think of any criticism about this place!

This whole experience was such a pleasant surprise. The rooms were clean and smelled good (like tatami), the bedding was comfortable, the checkin and checkout processes were easy, and the location was great, in a quiet area with a great view of fuji and a short walk to the lake.

Stayed in August 2023

Wi-Fi did not work in room, quality of connection was not decent.

Very quiet

Stayed in August 2023

Very nice

Stayed in August 2023

Every room had the view towards the Fuji. That was the best part of the accommodation!

Stayed in August 2023

Everthing to us, is perfect.

I love the traditional feel of their rooms. They are clean and spacious. The staff are amazing. They went above and beyond to make us feel comfortable and at home. I will definetely go back when there’s a chance. As to the location it’s abt a taxi ride from the train station. Taxi cost is about 960 yen which is really cheap and convenient.

Stayed in August 2023

A bit far from the bus station.

Comfortable room and beds. Shower and spa is typically Japanese which is good experience for foreigners 👍. Room provided with kettle so one can enjoy a cup of hot tea in the room. The room comes with attached toilet (but no bath) is also a nice feature. Love it

Stayed in August 2023

Toilet in the room while public bath is outside Water taps were so so weak day and nights,impossible to shower decently Can't imagine that would happen in cooler days

Bed room is fine,clean Location ...so so

Stayed in July 2023

Very far from the train station. The refrigerators in the room even contain some rubbish (cola bottles)

Friendly waiter

Stayed in July 2023

Bath is in a separate building - would be nice to have bathing option on the same floor at least. It was hard to locate staff when we wanted to rent bikes.

Very clean, everything in good condition, basic amenities, great value, close to the lake (less than 10 min walk). Staff was very nice. Overall great stay for the price!

Stayed in July 2023

It was like a 25-minute walk from Kawaguchiko Station but we expected that!

very affordable for our group of three. The front desk staff was very responsive and polite, and gave us a great overview of the accommodation and the amenities available. We loved soaking in the small onsen in the adjacent building. Too bad it was super cloudy when we were there, otherwise we would have had a great view of Mt. Fuji from our window!

Stayed in June 2023

A bit far from bus/railway stations.

I liked style of the room, onsen, beautiful view on the Mt. Fuji. Beds were really comfortable!Close to huge supermarket and other food spots.

Stayed in July 2023

食事は、わたしのように50代には多いですが、若者にはちょうど良いです。

The staff here is very courteous and helpful, and the Japanese are wonderful. The view of Mt. Fuji from most of the rooms is excellent. The exterior of the building looks old, but the interior has been renewed, with spacious rooms, new tatami mats and toilets, and very comfortable bedding, especially the futons and pillows. The coziness is very comfortable, and it is a wonderful inn. The uniquely Japanese mixed bath is not large, but the shampoo and other amenities are of high quality, which is nice for women. Also, everything that others have said about the hair in the bath was improved, quickle paper was placed in the room and in the changing rooms, and the bath water was hot and full to overflowing. It was nice to be able to clean my own hair with quickle paper. I heard that you can rent bicycles to go to Kawaguchi Lake, so I would like to use them next time. I would definitely use this hotel again. Thank you very much.

Stayed in June 2023

We were staying on the second floor and the steps were really steep, and polished very well, so a little slippery. As I have very bad knees, it was a struggle going up and down. Apart from this, I wish there could be an option to have a screen for a little privacy while having a shower. I am from a different culture and not comfortable with open-space shower rooms. Finally, we asked for directions to drive to the fifth station on Mt Fuji but something was really lost in translation as the staff sent us to the fifth railway station of Mt Fuji instead. So, we couldn't actually get to the mountain after all because it got too late.

The staff was very friendly, polite and extremely helpful. We were delighted that they provided a bed for our pet and two feeding bowls, a fur picker, and sanitizer and poop bags. I think the fine print about the 4000 yen extra charge per pet should be highlighted before, not after the booking is made. It seemed a little steep for one night but the politeness and friendliness of the staff made it a worthwhile experience.

Stayed in June 2023

Nothing

location comfort view

Stayed in June 2023

The room is perfectly for 2 person and very clean. There have a private toilet and sharing bathroom. Stuffs are nice and friendly. There have free private parking I can count for 4-6... If you have car I recommened. It's quite far from the train station.

Stayed in May 2023

A little bit far from the city center, but still very good value for money!

Beautiful view on Mount Fuji, great traditional rooms, sendo bath available for free :)

Stayed in May 2023

one thing only is that we only have toilet inside the room which is great but we cant take bath since it is public and share with others ( it is very traditional style of Japanese bathroom)

it is so clean and easy to find. the location is good and from my room i can see Mt.Fuji view which is great experience. they gave us a lot of goods that we can use as well. They also have bicycle for tent too 😁

Stayed in May 2023

I was satisfied with everything, but forgot to bring some ice 😅

Amazing view from our room. Everything was very clean!

Stayed in May 2023

Nothing really.

Superb value of money. We didn’t mind the location, it is tucked away in a quiet neighborhood, yet near to the the main station by bicycle. We rented a bicycle which costed only 1,100 yen per pax for entire stay, best decision we’ve made as it saves time to walk/wait for the bus, and there’s free bicycle parking at Kawaguchiko station. The room is spacious for two medium size luggage. We didn’t mind the public bath at another building, we enjoyed the hot shower and relaxed in the warm bath. Drinking water is available at the same floor as our room. The tatami style room is cozy, air conditioner is working fine. I’ll recommend anyone who’s fit to cycle , to rent the bicycle during the stay. Scenic route to cycle from the ryokan to Yagizaki Park nearby, or even to the lake near Kukuna hotel. Very convenient to cycle to Kawaguchiko station. There’s some eateries near by accessible by cycling (We had dinner at a small izakaya name Red Well, and lunch at Yamaboushi which is another hidden gem! Ogino supermarket is also nearby) Overall this accommodation and the bicycle rental made my experience in Kawaguchiko a memorable one.

Stayed in April 2023

The bath at the evening was a bit cold but we didnt know the hot bath was starting at 6pm. We took bath by 10pm n it was a little bit cold😜

The stunning Mt Fuji view from room was super!! When we open the curtain in the morning, Mt Fuji is right in front of us!! Staff in front counter also very friendly. We enjoyed our stay and instantly extended one more nite.☺☺ Looking forward to our next stay.

Stayed in April 2023

Nice hotel, but hesitated because there was not many review from traveller's.

Traditional room, kind staff, rental bike

Stayed in April 2023

Quiet location with a great view of Mt Fuji! The futon was incredibly comfortable and I fell asleep in its warm embrace even as the neighbours were being noisy and talking loudly. The hot bath was a nice bonus (but you have to walk to a separate building for it (and to shower on general), probably uncomfortable when it is cold!).

Stayed in April 2023

not so clean, the bathtub in public bath are not onsen, the water are not flow, it’s just the big bathtub

Cheap

Stayed in April 2023

lots of foreigners seemed to freak out when they saw the shower/bath. it literally tells you. and you are in Japan. learn to adapt. everyone is just trying to wash off not look at people naked. get over it. can be a little outside the main area, but also the location is pinned on a map. look at things before you book. that’s your own fault not the hotels.

great bath, clean. big rooms, great view of Mount Fuji!

Stayed in April 2023