The toilet was used with paper inside. The location in far way from every thing, only oishi park is near, there are almost no taxis there.

Good onsen, breakfast and dinner. The staff is amazing.

Stayed in April 2025

The dinner is fine dining style. Private hot spring is included in the price.

Stayed in April 2025

Water temperature was not good at all in lower class room. Have to make sure to book dinner/ breakfast reservations the day before. We did not and had to get back into town for diner.

Great location with rental bikes available to rent (approx 2000 yen for the day). Beautiful views from the main areas

Stayed in February 2025

Fuji mountain view

Stayed in December 2024

Buying lots of items/foods to storage in the room before it’s getting dark is recommend. Since there are no shop nearby. (The closest convenient store is Yamasaki shop which closes very early in the evening and the opening time seems to be unpredictable)

I booked a double room with mountain view. The room is spacious and The Fujisan view is stunning. Although staffs couldn’t communicate english fluently, they are willing to help and try their best to service customers :) The location is very near Oishi park, you can walk from hotel to there in the morning :)

Stayed in December 2024

Enjoyed our time at Mermaid. Staff was extremely helpful. Location is stunning. Quiet and peaceful. A few minute walk down to lake. Can rent bikes. Economic for our budget. Bus stop just a few steps from the doors. Would recommend to other travelers.

Stayed in December 2024

Room is a little bit old, may be it is reason for the good price.

Good location, unexpected good dinner and breakfast, Janpanese fusion western dinner, very good. If good weather , you can have Fuji with you for breakfast. Very good staffs.

Stayed in October 2024

The auberge seems a little dated and the rooms as well. You will probably need a car if you have a lot of baggage.

Great location with great views of Mount Fuji. The rooms are large and spacious. The staff was very helpful and friendly. There are bikes available for rental.

Stayed in September 2024

Parking was limited. Area traffic is bad on weekends , needed to plan for that on my end

Very cute design Friendly helpful staff Lakeside view of mt Fuji is spectacular Plenty of nearby trails and walking was nice

Stayed in July 2024

Private bath room

Stayed in May 2024

Staff doesn't communicate in english but try to help we communicate via google translate is ok

The location is about 3 minute walk to oishi park which is so easy to go to the park and the bus stop. Staff was helpful, The room is big worth the money.

Stayed in March 2024

The building is dated and not cleaned well. We did get an ensuite bathroom but it was very small.

There were good views of Mt Fuji from the dining room, the upstairs common room and the two private onsens. The food prepared by the kitchen was very well presented and the chef took a lot of effort. The carrot soup was divine and the piece of duck was cooked just right. The dessert was also delicious.

Stayed in April 2024

Simple and cozy little B&B near Oishi Park. Quiet, with a nice sento, and located around the best area of Kawaguchiko - away from the swarm of tourists around the city center. Staff attentive and kind.

Stayed in November 2023

The rooms felt surprisingly outdated and old, with the bathrooms being quite small, even for Japanese standards. The bedframes were beautiful, but a bit creaky which might bother some.

There was excellent service throughout our stay. The meals, dinner and breakfast which were included in our room charge, were also excellent. While the location was a bit further from the main train station, it gave the whole property an amazing view of Mt Fuji, which the place took full advantage of with huge windows in shared facilities like the restaurant and lounge. The private onsen, available for booking as a part of the room package, was also nice.

Stayed in November 2023

The sink taps in my room dripped, didn't make any noise but I didn't want water to be wasted

Peaceful location on the far side of Lake Kawaguchi, Coco deserves the world for her kindness and ability to accommodate to foreign visitors(best of luck with your Duolingo!). The private bath that is complementary was wonderfu, as well as the one in my room, you can buy alcohol to bring in and have a party to yourself for 50 mins and breakfast was a FULL eggs Benedict with an entree of tomato based pork soup, finished by fresh ground filter coffee or tea - all of which was DELICIOUS.

Stayed in November 2023

The first thing that struck us when we arrived at night to check in after a long travel was that the location has a few downsides, you’re a way off any other proper options for dinner on that side of the lake, and the busses finish pretty early around 6:30pm. We made do with a nearby hostel/bar serving pretty nice basic meals and the Yamazaki convenience store for cup noodles, but that was all you could really do at night if you didn’t want to spent the money and have the fancy in-house dinner. The hotel itself is pretty old and dainty looking, some might find it fitting and charming for a country hotel type arrangement, but it didn’t quite come across that way to us. The room was at least spacious enough to lay out luggage, unlike most metro area Japanese hotels, but it was otherwise pretty underwhelming. The open air bath in the room which doubled as the shower definitely wasn’t as nice as it seemed like it would be in pictures, there was a pretty strong sulfur-type smell coming from ours and we avoided it in favour of just using the private onsen time each night.

Reception was fantastic, helpful for anything needed and their English was good enough to get everything sorted. We didn’t try any dinner or lunch stuff but the breakfasts were very nice. The private onsens are great, we were able to book a 40 minute slot each night we stayed, and it was much more preferable as a travelling couple than having to split up and go to gender separated public baths, felt like a great experience. We were extremely lucky with weather, and the views of Fuji from our room and the restaurant were genuinely exceptional, I can’t imagine a better vantage point, especially if you walk over to the nearby flower garden on the water in the morning.

Stayed in November 2023

Location Staff Reachable Private bath

Stayed in October 2023

No complimentary breakfast.

Nice views of Mt. Fuji, great private onsen, exceptional customer service.

Stayed in March 2025

No staff knows a language other than Japanese They do not understand English So very difficult to communicate with them The bathrooms were too very small to move The rooms are sufficient for one person only Difficult for two We had booked 2 rooms between 3 of us and one person could not make it so staying alone made it comfortable

The location was very good with all basic amenities

Stayed in November 2024

I had problems communicating with the staff online before arrival. I booked far in advance to ensure everything was fine to realize that they offered better rooms than mine at a lower price and when I asked for help in changing my room, the answer was rude. I booked months ahead and there for no consideration at all. No complains about the staff while I was there.

Location is everything. It’s 10 minutes away from the Momiji tunnel.

Stayed in November 2024

This place was the best! Get the dinner and breakfast both were fantastic! Our stay also included a 1 hour private session in onsen like bath. We got a mt fuji view room and the view was great. Just a short walk from the lake.

Stayed in November 2024

Nothing

I was surprised with free 1hr visit to their onsen hot spring.

Stayed in September 2024

Nothing

Incredible hotel! We booked this hotel located near the lake of Kawaguchi for a two night stay during sakura season mid April. Across the two nights we were one of only three guest parties, which surprised us considering the unmatched views of mount Fuji from our bedroom, bathroom and the restaurant. We thought it would be much busier although we learnt the area is much less commercialised than the likes of big cities Tokyo, Osaka and Kyoto, and so retains an air of serenity. The hotel had bike rental for a reasonable fee which we utilised to lap the lake which I would highly recommend. And then dinner, wow! The food served was absolutely exquisite and honestly felt as though we were at a Michelin restaurant. Service matched the food standards both at meal time and whenever we stopped by the front desk with enquiries and requests. The hotel has two onsen style bathing suites that can be booked for private use which my partner and I took full advantage of. We felt as though we had won the lottery with this hotel - how were more people not aware of this seemingly hidden gem! If you stumble upon this review I implore you to book now! You will not be disappointed.

Stayed in April 2024

Nothing

Beautiful views of Mt Fuji, exceptional food and very friendly staff.

Stayed in April 2024