Western Breakfast could be improved - too cold for westerners

Amazing place Clean rooms and onsens Staff very friendly Dinner elegant and tasty

Stayed in December 2024

The Wi-Fi doesn’t work well.

The room space is quite big.

Stayed in November 2024

The hotel feel and style were very fancy, well above the standard that we're used to. Not many of the staff could speak or understand english and we felt very overwhelmed and like outliers when comparing to the other guests. Definitely a more top tier hotel, not sure it suits those on a tighter budget or those with little Japanese language skills. We also struggled to make dinner reservations and couldn't muster the courage to use the Onsen as we felt so out of place. The hotel exceeded our expectations in all the wrong ways, just in the way of not being a foreigner friendly and very traditional style property.

Stayed in Japanese style room, it was beyond our expectations. Room layout was amazing and the view we had was spectacular. Was fun to experience sleeping on Tatami floors on futon, and we had a major bonus with thunderstorms and rain both nights of our stay.

Stayed in September 2024

Nothing

The hotel located right next to the shrine. There is a staff who can speak english.

Stayed in May 2024

The shower room is a little bit old

Friendly staff Nice view Super clean

Stayed in May 2024

Hotel should have pick up service from train station

The location is perfect. The staff are very friendly

Stayed in March 2024

Maintenance of the “Ruhe” could be better. Cups and water in the coffee machine often missing, so no espresso for us for an entire day.

Very clean and spacious onsen. The Sauna was also very good and pleasant Excellent Dinner and great variety for breakfast Superb location

Stayed in December 2023

Quality of Kaiseki dinner was disappointing.

Location, onsen, warm hospitality by staff and free parking for guests.

Stayed in October 2023

Great and relaxed environment. The evening dinner was superb.

Stayed in August 2023

We booked 1 Japanese room and 1 western style room - the facilities in both rooms looked and smelt old (probably since 50 years back), especially when compared with the fancy lobby and restaurant of the hotel Some of the room facilities are updated but not everything e.g. you get a bedside table that controls TV and speaker but you have no idea how to use as it probably comes from the 70s, instead you don't find sokets near the bed which was stressful

Good access to the Stone Steps, nice lobby and reataurant

Stayed in August 2023

There are absolutely no improvements that I could suggest to improve this experience.

Breakfast in the hall was wonderful. The selection of foods was extensive, and delicious. The staff were exceptional.

Stayed in May 2023

Sofa in our room had a cut and there was a whole in the wall which looked hastily patched up in Rm 2407.

Property was in a great location and rooms very spacious. Free parking was a nice extra .

Stayed in May 2023

minor Interior of the room looks abit worn out. but overall area still good.

Right next to Ikaho Stone steps. Spacious room with very attentive staffs which are always ready to serve and assist.

Stayed in March 2023

meals

location and staffs

Stayed in March 2023

Nothing

Breakfast and onsen

Stayed in February 2023

The open air bath for woman was closed for refurbish, so we only manage to use the indoor bath, we were wrongly informed by a lady staff that it is alternate use for man and woman, we went to the man on 2nd nite and was shock to see man in there, and rushed to the reception to confirm the matter, but unfortunately, it seems like they only have 1 English speaking staff who happened to gave us the wrong info. 😏 Breakfast time was informed until 930am, we woke up bit late anwas rushing , but actually we can dine until 10am. They should inform last call or kitchen close at 930am but we can dine until 10am..its a holiday after all, we can all sleep in a little later.

The room is spacious and clean, bed is nice, the free flow refreshment at the lobby is nice, have variety teas to try on Also, breakfast food choice was not bad , just no Emglish label 😅.

Stayed in December 2022

- coffees in "die Ruhe" area often missing in the morning. That's the moment when coffee is more needed!

- very clean and relaxing onsens - a bit old-fashioned, but definitely a high-end hotel - comfortable and spacious rooms

Stayed in December 2022

Onsen is a bit far if you get the room in different building.

Staff was friendly and helpful. There is staff who can speak English too. Location is in the center of Ikaho

Stayed in October 2022

Breakfast was overpriced and not very good. For the price I expected much better. If it had been 1500-2000en per person it would have been ok, but 4000en is way too much.

Nice room and onsen, good location.

Stayed in August 2022

We loved everything! Foreigners: make sure to have your translator app with you, as this is truly an authentically Japanese hotel and experience. VERY worth the language barriers.

Everything was wonderful. GREAT breakfast, lovely interior, helpful staff. Couldn’t ask for more.

Stayed in February 2025

Nothing. The hotel was perfect. The price was very reasonable.

This is a traditional Japanese hotel in a cute off the beaten path town. The bed, table and chairs were low to the floor. Fortunately they had a sofa as well. The room was huge, the location was close to all the touristy attractions. The people were friendly. We were very pleasantly surprised.

Stayed in January 2025

Nothing

Nice, clean, good view, easy and free parking. Oh... and a free very good breakfast.

Stayed in October 2024

Difficult to get to without a car - very tiring having to push our luggage to the top of the hill.

Very welcoming vibe, Komugi the robot in the lobby was a highlight I never expected! Staff were particularly helpful and kind, insensitive was beautiful and clean, view from my room was amazing.

Stayed in September 2024

It’s very old and the room was smelling like sweat. I’m not sure if they air out the rooms or if the duvets are cleaned regularly. Also the acs are close to the window verandah and doesn’t cool the room properly.

It was located at the top of the Ikaho Onsen steps. It has many vending machines and a large property. The staff are super super helpful and very understanding / accommodating.

Stayed in August 2024