Reviews of Grids Tokyo Ueno Hotel&Hostel 3 stars
110-0005 Tokyo-to, Taito-ku Ueno 7-10-4, Japan
#580 of 1,458 hotels in Tokyo
Guests' ChoiceReview score
Based on 1181 hostel reviews
8.1Score breakdown
-
Cleanliness
8.3
-
Comfort
8.3
-
Location
8.9
-
Facilities
8.2
-
Staff
8.7
-
Value for money
8.1
-
Free WiFi
8.6
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 27 June 2024
Nina
Australia16 reviews8.0“Great layover stop”- • Leisure trip
- • Family with young children
- • Family Room with Shared Bathroom
- • Stayed 1 night
- • Submitted via mobile
You pay for every little service.. we were missing a part for our charger and we needed to pay for couple of hours use of it.
Great for a night or two. Location plus and facilities were really clean and functional
Stayed in June 2024
-
Reviewed: 27 June 2024
Madeleine
United Kingdom7 reviews2 helpful votes7.0“Good location, however overpriced for the size of the room and uncomfortable beds.”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The bed and pillows were extremely hard and uncomfortable. Not a super friendly hostel atmosphere.
Good location near a train station for easy transportation links across Tokyo. Bathroom facilities were available and towels were provided.
Stayed in June 2024
-
Reviewed: 25 June 2024
Yara
Germany26 reviews1 helpful vote7.0“Solid place nearby Ueno station”- • Leisure trip
- • Family with young children
- • Quadruple Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
The place was fine, but a bit too small for four… for that price I expected some more amenities and it was without breakfast
The location is pretty good
Stayed in May 2024
-
Reviewed: 25 June 2024
Hugh
United States2 reviews8.0“Very good value. We have free private parking and private onsen.”- • Leisure trip
- • Family with young children
- • Family Room with Shared Bathroom
- • Stayed 1 night
- • Submitted via mobile
Very spacious
Stayed in June 2024
-
Reviewed: 17 June 2024
Paul
Australia3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Quadruple Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Property was in a great location right by the Ueno train station, an easy walk to Ueno park and the main shopping areas as well as an easy walk the the kesei-ueno station for the Narita Express.
Stayed in May 2024
-
Reviewed: 11 June 2024
Book-ann
Malaysia44 reviews8 helpful votes8.0“convenient location and would return to stay again”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 4 nights
- • Submitted via mobile
room small and noisy when ppl do packing/unpacking late at night. There should be notice to inform late night packing/unpacking to be done outside the dorm. Also, there should be a special area outside the dorm for ppl to pack/unpack so sleeping ppl are not disturbed
location
Stayed in May 2024
-
Reviewed: 11 June 2024
Julien
Switzerland22 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Mixed Dormitory Room
- • Stayed 3 nights
If you are there to party and/or to make friends this is unfortunately not the place for that. I had to change hostel :(
It was a good hostel; the equipments and the room were clean.
Stayed in May 2024
-
Reviewed: 9 June 2024
Serwah
Austria8 reviews2 helpful votes7.0“Good location, clean, capsule beds included, small rooms”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 2 nights
- • Submitted via mobile
The room space, smell in the room because of skies and six people in a 14m room. I searched about 2-3 hour in Booking.com to get a horizontal bed (normal ones), and the photos in Grids hotel do show only horizontal ones with a lot of space un the room, but i git a capsule one as zi arrived there:// my bad... i feel kept in such beds, anyway it was midnight and i had no choice. The bed was ok at the end i could sleep, but i would not go for such a choice if I would see in the pictures.
The location is great, the shared place is also nice, staff rather friendly and the bathrooms are clean. The point is that the rooms pictures do not map the reality and the room space was so smaller that expected. It is not shown that they have Capsul type bed as all the photos show horizontal bunk bed, but i got a capsule one unfortunately.
Stayed in May 2024
-
Reviewed: 1 June 2024
Marina
Germany47 reviews7 helpful votes8.0“Good choice for a short stay.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Trains near the hotel could be noisy, but for a short stay it’s ok
We stayed in a private double room. The room was really tiny but well organised, there was even a bathroom. Location is also good, close to ueno station and everything.
Stayed in May 2024
-
Reviewed: 31 May 2024
Chrysi
Greece40 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
The room was tiny, you can not even open 1 large baggage. Fortunately we stayed for 1 night and we had to open just 1 carry on. Poor breakfast.
Location is close to UENO station. The room was very clean! Good to stay for a night or 2 but only have 1 carry on with you! friendly staff.
Stayed in May 2024
-
Reviewed: 27 May 2024
Lesbros
Singapore3 reviews2 helpful votes8.0“Convenient hostel”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 2 nights
- • Submitted via mobile
Cleanliness was ok but could’ve been better, there was quite a bit of hair around in the women’s bathroom and the rooms don’t have a trash bin.
Very convenient location in Ueno, 25mins walking to Asakusa through a nice neighborhood and well connected to the rest of the city + airport via JR/metro. Capsules are comfy and private.
Stayed in May 2024
-
Reviewed: 26 May 2024
Emma
United Arab Emirates40 reviews10 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 4 nights
- • Submitted via mobile
No
Close to everything and accessible to transportation!
Stayed in May 2024
-
Reviewed: 24 May 2024
Nick
Canada39 reviews1 helpful vote8.0“Clean, comfortable, convenient place to sleep in Tokyo in a very accessible location.”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Only one elevator and no stairs access (caused a disruption in our plans when they were doing elevator maintenance), so it can take a bit of time to get to and from your room during busy periods.
Location is great, room was small but comfortable bed and a good price for a private bathroom!
Stayed in May 2024
-
Reviewed: 24 May 2024
Jenn
Singapore6 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Family Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
Very well
Stayed in May 2024
-
Reviewed: 17 May 2024
Amber
Canada15 reviews1 helpful vote7.0“Nice except for people leaving behind their junk”- • Leisure trip
- • Group
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 2 nights
- • Submitted via mobile
Kitchen was pretty small. The ladders are hard on the feet if your in an upper bunk. Rules for people cleaning up after themselves should be enforced as some people would leave water bottles and other items in female dorm after they’d check out. Also the dryer took forever they should get that serviced because it took two hours to dry my clothes.
Close to Ueno station. Breakfast available, rooms nice, bathrooms and showers are clean. Board games for guests to play. Close to many shops, market, restaurants as well as station. Lots of nice travellers.
Stayed in May 2024
-
Reviewed: 16 May 2024
Suacillo
Philippines4 reviews8.0Very good- • Family with young children
- • Quadruple Room with Private Bathroom
- • Stayed 3 nights
- • Submitted via mobile
Small space.. it's kinda difficult to fix our things with limited space
It is near the station and market..
Stayed in May 2024
-
Reviewed: 16 May 2024
Yee
Singapore25 reviews4 helpful votes8.0“Value for money and short stay”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
Location - I booked a bed before my early morning flight as I wanted to catch the earliest Keisen train. Hostel is walking distance to the station, within 10 mins walk. Common area - lvl 1 common area is big for chill and have some snacks, drinks
Stayed in May 2024
-
Reviewed: 15 May 2024
Leonardo
Brazil14 reviews5 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
It's a little small.
Overall a Nice place.
Stayed in May 2024
-
Reviewed: 1 May 2024
Kmaneik
United States17 reviews2 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
Its proximity to the Ueno train station and Ueno Park was really nice.
Stayed in April 2024
-
Reviewed: 30 April 2024
Sebastian
Poland16 reviews9.0“Perfect end to my Japan trip.”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Mixed Dormitory Room
- • Stayed 2 nights
No concerns at all!
My last few days in Tokyo were at Grids Tokyo Ueno Hotel&Hostel, mainly due to the localisation of the hostel - next to Kensei-Ueno station, which can take you directly to the Narita Airport. Facilities are nice and clean, the staff is very welcoming, allowing you to leave your bags the day of your checkout for an extended period of time. Moreover, on the day of the check-in you receive an email, in which you can post majority of information required for your check-in (like passport number etc). This way you can check-in physically before 16:00.
Stayed in April 2024
-
Reviewed: 25 April 2024
Chung
Hong Kong14 reviews1 helpful vote8.0Very good- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
There are not much nice restaurant nearby yet it is convenient to travel to other spots by JR.
It is quite near the Ueno station and you can walk to Ueno Park on foot by footbridge in 7 min. I feel safe that the whole floor is only available to female travellers. It is secure that it requires specific access card for customer to get to there floor. One good thing to mention, there is a room for you to do your hair styling, make-up. You can every basic thing you need for skincare and hair styling.
Stayed in March 2024
-
Reviewed: 24 April 2024
Dana
United Kingdom54 reviews9 helpful votes7.0“Comfortable 1 night stay in transit to other place, but wouldn’t stay longer”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
Very small room (6 bed female dorm) with little luggage space for 6 people
Clean bed and comfortable Shower separate to room for doing make up, drying hair and brushing teeth so could free up the shared showers amongst the floor occupants
Stayed in April 2024
-
Reviewed: 24 April 2024
Nadiah
Malaysia21 reviews6 helpful votes7.0“The staffs are very friendly”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Female Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
I got the upper bunk bed. It is quite high for me. A little bit scared when going up and down through the ladder. The dorm quite small. You cant open your luggage when there are other members around inside the dorm
The facilities is great. And the staffs wmare very friendly
Stayed in April 2024
-
Reviewed: 19 April 2024
Ganna
Japan7 reviews8.0“Overall good”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Rooms are small
Rooms are clean, but a bit tiny, and stuff are very friendly
Stayed in March 2024
-
Reviewed: 16 April 2024
Azmi
United Kingdom1 review9.0“Very comfortable nights rest and very near to zoo and station. Incredible location for the price.”- • Leisure trip
- • Solo traveller
- • Bed in 6-Bed Mixed Dormitory Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Very comfortable bedding, easy check in process
Stayed in April 2024
