Pillows! Possibly the one area where the hotel fell down was that all you got was the standard Japanese pillow filled with some sort of beads with a covering on one side of wadding. Unless you sleep on your back these are pure torture. While this is also is the norm in many hotels I have stayed at others, some well off the beaten track, which have either provided alternatives in the room or a selection, either at reception or on each floor. Luckily my daughter had brought her own pillow, just in case. Sad to say the breakfast offering was not enticing for me.

The rooms appear to be more spacious than other hotels in Tokyo I have stayed at, location is in what is really a business district so it's relatively quiet. Most rooms have an area on the outside of the building (ours wasn't accessible) planted with greenery which was really pleasant. The in-room drip coffee was probably the best I have had in Japan (exception being an hotel in Osaka which gave us a fully stocked Nespresso machine). If you needed a snack the supermarket across the road was open 24 hours. My daughter loved the build your own bath bomb.

Stayed in April 2025

Fabulous hotel and staff 🤩 peaceful, and well located to metro just 5-10 min walk and supermarket opposite. Everything you need to enjoy your time in Tokyo. Lived the bath salts and oils we could use and the shower was amazing 🤩 enjoyed the room with a small balcony view and beds were very comfortable 😊🙏

Stayed in April 2025

My hubby and I like this property because first it was very convenient to railway stations (Hanzomon/Hibiya/Asakusa/Hamacho Lines),bus station is just outside the property, lots of local restaurants, pharmacy, supermarkets and plus only 12mins walk to TCAT station (airport limousine). The property itself is magnificent, the ambiance of it makes you confortable, the staffs are very nice and very helpful. There is restaurant as well that you can book to have breakfast, lunch or dinner. Our room is always been cleaned everyday.

Stayed in April 2025

Clean and comfortable room Good location (next to supermarket) Friendly staff

Stayed in April 2025

There was a cold draft from the windows. The hotel may want to improve the sealing of the windows.

good location and nice room

Stayed in March 2025

Location wasn't the best for transportation, 12-15 minute walk to the train/subway.

Very clean. Friendly staff.

Stayed in March 2025

We had great time here. The dinner course at the restaurant Session was delicious, beautifully presented dishes and great services. There is only a 440 service charges (sitting fee) per person and should be more. The buffet breakfast was delicious too. We loved all the salad toppings . The hotel has 2 supermarkets just right around the corner, coins laundry room on 4th floor. Few blocks from OCAT and a short walk to a direct subway line that takes you to Tokyo sky tree shopping mall with fantastic shops.

Stayed in April 2025

Classy hotel that is value for money. The staff were very friendly and professional and the rooms are really nice. It’s in a good location, close to coffee shops, bakeries, good restaurants and convenience stores. There are also multiple train stations close by. We stayed for 8 nights and we loved it!

Stayed in March 2025

One of the staff at the reception can't speak English and she's not friendly.

The room was clean and comfortable, the hotel is very good vibes and the areas are so quite.

Stayed in March 2025

nothing!

Goold location, convenience stores are just a corner away, I took airport bus to T-CAT (Tokyo City Air Terminal ) and walked about 400m to hotel. Tokyo marathon route was about 200-300m away from hotel so if your family want to support you, this hotel is a good choice. I took Bus No.11 then Bus No.05-2 to Expo collect my entry. The bus No.11 is only 200m away from hotel and it also take you to Tsukiji. Taking bus is better way to see the city. There are 3 undergrounds, 650m and 900m away from hotel.

Stayed in March 2025

Nothing

Stayed in March 2025

The window wasn't well isolated so this was our only stay in Japan where we could hear traffic noise from outside, even though we were on the 8th floor.

A distinct building with balconies and lots of greenery on the facade. A warm, wood clad interior. Friendly staff at reception, plenty of washing machines and dryers available. Good location with a large supermarket across the street.

Stayed in March 2025

Bed was slanted, so 1 person slept uncomfortable

Extra bench for clothes

Stayed in February 2025

While the room is beautiful, there was no space to put any of my things 'away' so I never could get fully unpacked or really make it feel like home. Next time I will get a bigger room but there was no availability on my dates this time around. Also not great that breakfast is not available on Mondays & Tuesdays. Lastly, I didn't really enjoy the restaurant Session for dinner.

The room and hotel had great design, both in aesthetics and function. It was easy to feel cozy and at home at the end of every day. I loved the bath salts station and had a great time making a new soak for each day. The microwave room (with plates & utensils—so helpful!) was great for when I didn't want to go out to eat. Also loved and made use of what's in the vicinity—2 grocery stores, a lovely very good bakery, and 2 coffee shops. Definitely felt like there was great value staying here compared to other, more generic options. Also the best pajamas from any of the hotels I've stayed at in Japan. Overall it was great—I will stay again!

Stayed in March 2025

If we can have a bigger fridge it will be great . Can u ensure there is a proper door bell to inform the night shift .

The essential oil . N when I am upgraded myself to the high room . It was so gd . I have more space n I can see at the out area n look at the stars n enjoy the cool weather

Stayed in March 2025

Nothing in particular.

The room was clean and not too tight as we experienced at some other hotels. The hotel offers an exclusive feel. The hotel is close to the metro station and busses that go to the airports. There are restaurant options nearby and a supermarket which is open 24 hours.

Stayed in March 2025

The Hamacho Hotel is very clean with very hospitable staff. It has many nice amenities such as blending your own bath salts and providing lounge wear that we used as pajamas. There is a 24 hour grocery store across the street and many restaurants and convenience stores nearby. There is also a park and a small garden within easy walking distance. We loved that the airport shuttle bus terminal is only 4 blocks away. All together we had an exceptional stay.

Stayed in March 2025

More storage in rooms.

Local area was pleasant to walk about. Enjoyed exploring the area and bridges.

Stayed in February 2025

Everything was great - nothing bad to report at all.

This was my second time staying at The Hamacho and it was still as great as the first time I visited. - The service from staff is friendly, and welcoming - they are happy to help with anything you need (luggage transfer, taxis) - The rooms have lovely light coming in, are clean, and the bedding and pyjamas are made up each time you come back to the room - There is a station in the reception lobby for making relaxing bath salts each night - Location is perfect. Subway station and bus station are only 5-10 minutes walk away - There's a great specialty coffee shop, Single O Hamacho, across the road - 24/7 supermarket and convenience store nearby. I love everything about this place and will continue to stay here each time I'm in Tokyo.

Stayed in February 2025

Nothings it was perfect.

Location, and room!!

Stayed in March 2025

Everything

Stayed in March 2025

The matras of the bed was a bit too hard and it was a small room

Very friendly and helpful staff

Stayed in March 2025

10-15 min walk from stations, perfect in colder days! If it’s not your first time in Japan I totally recommend this hotel super chill and relaxing

Stayed in March 2025

Location was a bit away from attractions.

Nice restaurant on site. Lovely pjs provided in room.

Stayed in February 2025