Bathrooms are a little small but still ok

Good location, it’s within T2 and very convenient for a layover, we had two rooms next to each other so it was very easy for us to sync up and pack our luggage

Stayed in December 2023

Nothing

Everything. The location was perfect. It was quiet and relaxing. Staff were extremely helpful, professional and friendly.

Stayed in December 2023

Probably a bit expensive compared to Terminal 3 hotels but it worked for us. We weren't able to find a usb input to charge our electrical devices. Take a plug.

Very clean spacious room. Big comfy bed. Being in terminal 2 was brilliant for us. Great facilities

Stayed in December 2023

None.

Value for money and the space of the hotel room at the airport hotel.

Stayed in November 2023

Not much customer service.

Ease of access to domestic terminal

Stayed in December 2023

Nothing really as I only stayed for one night and needed to board plane at 8:00am so it served the purpose

Location is excellent as it is right within Terminal 2

Stayed in December 2023

location

Stayed in December 2023

Didn't take payment through Booking.com so had to pay when we arrived which was an extra step I could have done without.

Very handy location when we flew in late

Stayed in November 2023

Cost more than the first time we stayed there but room was much bigger

Lovely big room

Stayed in November 2023

While I appreciate the hotel staff's presence to assist with the self check-in/out machines, having someone constantly by my side felt somewhat intrusive and gave me a sense of being rushed. In addition, the concept of automation/self-service paired with hands-on assistance seems contradictory, although it may make other people feel helpful.

Located next to the Haneda airport terminal, this hotel is easy to find and exceptionally convenient especially when you arrive at Haneda on a night flight and there is no public transportation available or leave Haneda in the very early morning. In addition the hotel is equipped with a vending machine which sells food items and some sanitary goods, which makes your stay very pleasant at midnight.

Stayed in November 2023

Nothing jumps out

Very conveniently located for terminal 2, the room was a good size and the beds comfortable

Stayed in November 2023

Good place to stay for connecting flight. Staff at hotel check-in counter very helpfull. Hotel room well equipped.

Stayed in November 2023

Clean

Location is good for traveling

Stayed in November 2023

Convenience! We took a bit of time locating it (far end of terminal) but then was great for our early flight. Easy check in and out, fast lift. Room big enough to open all 3 suitcases plus have pram and cot. Comfy bed.

Stayed in November 2023

Location was perfect, reception staff were great and room was spotlessly clean and had all the facilities I needed.

Stayed in November 2023

Several restaurants in Terminal 2 shut down at 1700.

Hotel is on the airport property. Very continent when flying in or out of Haneda.

Stayed in November 2023

It was a little expensive for one night, but I supposed that’s the price of convenience

I stayed here one night after a transfer from Narita. It made an early morning flight from Haneda so much easier. The room was very clean and quiet.

Stayed in October 2023

Friendly helpful staff at Check in kiosk Easy check in kiosk Clean tidy rooms, excellent amenities and hygiene extras toothbrush, hair brush, hair ties, razors etc Easy free shuttle from International Airport Terminal 3

Stayed in November 2023

The room was very comfortable and quiet. Room service was efficient

Stayed in November 2023

I had 2 rooms reserved in advance, and paid all, but when we got there, the receptionst could not find other reserved room, and took a long time to find out our reservation information. Even I showed the proof of pmt and other docs, they still took a long time to get the room information so we had to wait at the front for awhile.. That couod be smoother.

The location was inside of the airport so we could go straight to the hotel adter a long flight. Also the bed was so comforble. One of the best fine bed we had in the past. Highly recommended!!

Stayed in October 2023

No complaints

We had an early flight out of Haneda Airport on the following day, so one night at the Haneda Excel Tokyu was the right choice. The room was spacious and well-equipped, and the breakfast suited our needs.

Stayed in October 2023

Extra clean, check-in was a breeze, the staff was accommodating and helpful.

Stayed in November 2023

The dark interior and view (or lack there of) from the hotel room

I enjoyed the convenience of the hotel location

Stayed in October 2023

We were taken to the check-in machine with an attendant - while he was polite and helpful, it took significantly longer than the in-person check-in (a few other customers were taken to the desk (a person, not a machine) and breezed by with their check-in). A classic example of automation going awry....

Location, clean and comfortable room

Stayed in November 2023

I wish the rooms were a bit bigger.

It’s location is really convenient and they provide services for travelers who even travel very early or late hours. Beds were comfortable and the staff were very accommodating.

Stayed in November 2023