I can't think of anything!

The staff were wonderful and so helpful; and the meals (both dinner and breakfast were excellent. We also enjoyed the hot springs!

Stayed in March 2025

There was no heat in the toilet or shower, though they did provide a portable heater for shower, but toilet area was cold. If you are not used to sleeping on a tatami, or have mobility issues, you might have trouble with the sleeping arrangement. We were comfortable enough.

Was a very beautiful and old Japanese style property, with a beautiful garden and a traditional room. The Japanese kaiseki meal was excellent, the staff were excellent and the outdoor pool was very nice.

Stayed in March 2025

The food was excellent and service from the staff was very attentive and kind. The hot spring was really peaceful and tranquil.

Stayed in January 2025

The bath is kind of small and since it's in a corner, coming via car may be anxiety inducing for inexperienced drivers.

The room was great with a nice garden view especially in autumn. The meals and the staff are great with details as well as quality.

Stayed in November 2024

The hotel is quite small, so it lacks the facilities of big hotels. The onsen area is also small. Not really an issue if you enjoy the peace and quite.

Lovely little hotel in Arima onsen. We chose the hotel because of the view from the room, and it did not disappoint. The fall foliage view from the room was breathtaking. The food was also great, both dinner and breakfast. The staffs were also incredibly nice and helpful. Since it's a small hotel, they treated us with great care and attention.

Stayed in November 2024

Everything was perfect.

The staff was absolutely amazing! Loved everything about it! It was so clean and beautiful, and 100% authentic. Food was amazing and the onsen was lovely.

Stayed in November 2024

Some of the furniture and carpet, although well maintained, can tell that it is getting up there in terms of age. Cracks in the leather in the couches as well as stains due to the age of the carpet can be seen. Aside from these two things, everything else was excellent.

The inn was very well kept and maintained. Although the inn itself is on the older side, the furniture and decor is very traditional and is cared after. The inn is very cozy and comfortable, along with the onsen being in incredible shape. This is a very nice stay for a night as the onsen is essentially private with very few other guests sharing at once. The dinner and breakfast service was incredible. With a traditional japanese breakfast and dinner, we were very well taken care of in terms of food. Sleeping arrangements were excellent as well, with service to lay down and put away the futons. Staff was beyond excellent and although we did not speak a lot of japanese, they still understood us and provided excellent service. In addition to our stay, we forgot some clothes in the closet and the inn offered to send them back to us before we leave japan. Excellent service.

Stayed in November 2024

The onsen kept changing from male to female as one side was nicer than the other. Missus missed out.... but that was minor compared to experience

This was a taste of old school japanese luxury. We were treated like royalty and the food was amazing. I never expected to have a multi course tasting menu served to us privately in our room. Same for breakfast. The staff were excellent and picked us up and dropped us off at the station. Great place.

Stayed in November 2024

The onsen could have been better equipped with basic amenities like lotion and hairdryers, which were missing. Also, the entrance to the parking lot was quite narrow and tricky to navigate.

My stay was exceptional, with luxurious amenities, a serene onsen, and a kaiseki meal that was an unforgettable culinary journey. The kaiseki dinner was the highlight, with each dish masterfully crafted to showcase seasonal ingredients. The outdoor onsen was also a wonderful experience, especially in the cool evening air. The location was peaceful and scenic, perfect for a relaxing stay.

Stayed in November 2024

Very cozy little Ryokan in the mountains. The room had a lovely garden view. Luckily we were the only ones in the ryokan, so we could use the onsen - we have tattoos and the onsen is not private :-) The food was delicious and served in the room, and the staff was super kind.

Stayed in November 2024

No dislikes

Very nice location. Really nice Onsen hot springs. The room was big. private bathroom was perfect. Kaiseki dinner excellent. Service was great. Only concern the futon not as cushioned as I would have liked.

Stayed in November 2024

Not Close to the Station, but the owner picked us up at the station when we arrived and bring us back there when we left. Excellent dinner and breakfast. Very nice onsen on site.

Stayed in October 2024

Nothing.

Super good in room service breakfast and dinner. Considerate staff in every detail.

Stayed in October 2024

The ryokan is small, it has only a few rooms, so you can feel private there. The food was beyond great, tasty and the portions were large. The onsen was clean, with a great outdoor pool. Since the hotel is small, you had complete privacy in the onsen. The service was top notch. The ladies took care of us like their own members of the family. I recommend this place.

Stayed in July 2024

Nothing, all was perfect

The staff were very kind and allowed even an earlier check in. The onsen itself was excellent and soothing. The room was stylish and had a nice Japanese taste to everything in it.

Stayed in June 2024

the wifi signal is really weak, we did not get any reception in our room.

food was delicious.

Stayed in May 2024

Everything was perfect!!! We have no complaints.

The best experience my husband and I had. We recommend Hashinoya Bekkan Ransui as a place to get away from the city and relax. The space was breathtaking, they had amazing service, the onsen was gorgeous, and the food was oishii! 10/10

Stayed in April 2024

As a foreigner make sure you brush up on ryokan expectations because there was a language barrier we were left in the dark a bit on when/where to wear the slippers they provide. What and how to do the onsen process. We had researched ahead of time so we were okay but for other foreigners make sure you do your research ahead of time. They have the traditional Tanani mats to sleep on at night. The futon is thin so be prepared to not have the best nights sleep but such a cool experience

All the staff is so kind even with the language barrier (I would make sure you have service to use your translator as well) There are onsens on property. Man and women rotate for the actual outside onsen (it’s the one on the left). They also have a private onsen that they’ll drive you to ( we requested it ahead of time) it was $20 a person that was charged at the end of the stay. It’s a small hotel so there was only one other woman in the onsen when my friend and I went in.

Stayed in March 2024

Staff speak limited English. Not a dislike but rather inconvenience.

Onsen for family private use. Amazing fresh and refined Japanese meals.

Stayed in March 2023

Unfortunately, there was an incident - we ordered additional massage services and the hotel representative we contacted quoted a different price to what we paid in the end when we checked out. We tried to explain this to the accountant at the reception, but she did not try to get into the situation and unconditionally to all our claims answered simply “no”. This, of course, spoiled the overall impression of this place, because the hotel is not cheap and would like not such an attitude. The staff should definitely have good electronic translators or basic knowledge of English.

A very authentic hotel in a quiet location where it is nice to hear the sound of the water in the river. One feels truly somewhere far away from the city in solitude with nature.

Stayed in November 2024

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Stayed in March 2025

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Stayed in November 2024

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Stayed in October 2024

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Stayed in September 2024