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  5. Reviews of HELIO HOSTEL SAPPORO

Reviews of HELIO HOSTEL SAPPORO This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

060-0062 Hokkaido, Sapporo, Chuo-ku, Minami 2-jo, Nishi 5-chome 26-4, Japan

#59 of 203 hotels in Sapporo

Guests' Choice

Review Score

Based on 369 hostel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.8

  • Free Wifi

    8.9

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Showing 151 - 175

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night

    There was no locker space for your big items, you just put it under your bed so if you are in a top bunk that might not be very convenient. There was no counter top space to put your toiletries on in the washroom area of the bedroom floor and the shower room is on a different level to the bedroom. Also the light in the capsule is a bit dim.

    The location was excellent, 5 min walk away from Susukino, a bus stop for the airport shuttle and the subway. This was the second time I stayed at the hostel. I left a personal belonging there and they kindly sent it back to me without charge. I would recommend this place and I would go back again.

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night

    There was no locker space for your big items, you just put it under your bed so if you are in a top bunk that might not be very convenient. There was no counter top space to put your toiletries on in the washroom area of the bedroom floor and the shower room is on a different level to the bedroom.

    The location was excellent and it was very affordable and the capsule was very spacious, I could keep my medium sized suitcase in the capsule (a large suitcase would've fit too) and the hostel is connected to a nice cafe.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    Perfect for a night stay
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location was super easy to find from Sapporo trains station and was close to Odori Park and the shops.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    10
    Excellent
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Such a great location! It was super clean and the staff were very friendly! The beds were super comfortable and there was plenty of personal space in the beds

    Stayed in December 2023

  • Reviewed: December 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night

    There was really no hostel vibe as others have mentioned Showers on different floor

    Amazing location in Susukino Comfortable room layout with very private beds and curtain Great value for money!

    Stayed in November 2023

  • Reviewed: December 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    10AM checkout and staff don’t arrive until after 10 so what’s the point in that! Also was too hot in the dorm - struggled to sleep

    Clean, well located, bright

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    Amazing. Simple. Well maintained and very friendly staff
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    None specifically

    Very helpful staff. I checked in beyond the check in times because of a flight delay but they helped me check in and have a pamphlet of information.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Great Location and Facilities, Steal Price!
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I wished there was a better way to conceal the capsule like a way to lock down the Drapes

    Love the Location, Capsules were bigger compared to the standard Capsule Hotels.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    10
    Enjoyable, relaxing, peaceful 3N spending my vacation in Sapporo. Will definitely stay here and recommend friends to sta
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    the space is generous; the height of bunk bed & storage is more than double the space that I expected.

    Stayed in November 2023

  • Reviewed: September 18, 2023

    8.0
    A cosy & clean place to shower & rest after a long day trip.
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The curtain screen makes loud sound when closing & opening. Disturb the sleep of others.

    Cleanliness, cosy, friendly staff, good location.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    10
    100 for this place!!
    • Business trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close from the central, comfy and the staff are so polite also the amenities are complete

    Stayed in August 2023

  • Reviewed: September 10, 2023

    9.0
    Stylish and great value capsule hostel in excellent position
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The capsules don't have good air circulation and it was very hot during my stay. A small fan would be useful.

    The stylish and comfortable living spaces and kitchen. The great shower cubicles with excellent toiletries provided. The comfortable mattress and linen. The personal safe.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only the beds

    All

    Stayed in September 2023

  • Reviewed: August 30, 2023

    10
    Affordable stay at clean facility in a great location!
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Great location with affordable cost

    Stayed in August 2023

  • Reviewed: August 28, 2023

    10
    Wonderful.
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    Convenient.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The curtains, as other people have said, are thin. They should be black out. With their bedlights on, I could see people's silhouettes from the hallways. Sometimes the floors werent clean but you dont notice it because of the "industrial" floor style, and if they're dirty, they dont stay dirty for long. The two male staff were nice. The two female staff smile at you but they have a way of making you feel like you shouldnt ask them for help, i dont know, it's just a vibe. I had no choice but to trouble them anyway as google translate was failing me, but they eventually did really help me with directions on the bus stop and receiving my package from Nikka. No major dislikes here to be honest though!

    Spacious clean and stylish, well-equipped kitchen/dining and hang out area on the ground floor. Free toothbrush (no toothpaste though), earplugs, eye mask.. excellent location. And the capsule/bed itself is damn spacious as far as hostels go.. the most spacious id ever been in. Apart from the security box, there was an entire other section in the bedspace on could put a ton if stuff in. The room itself is also spacious, there was enough space for everyone to stowe their luggage out of the way. I dont know why this has a low rating of 3.8 on Google at time of writing, but I was happy with my near-perfect stay here.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    10
    Good value for money
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bring earplugs!

    Good size a capsule, big locker, kitchen, many washing machines and dryers

    Stayed in August 2023

  • Reviewed: August 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Single Bed in Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nice location and friendly reception

    Stayed in July 2023

  • Reviewed: July 27, 2023

    8.0
    The kitchen is great. There are seperate restrooms and showers for male and female. Staff is good
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room It could have a bigger safe for luggage and the rooms can be improved because it didn't looked like a room but like a capsule. The safe was too small to keep all the important luggage and you can only keep one small bag in it. The outer safe is wider and bigger but unsafe as anyone can enter the room through a moveable curtain

    Location and staff

    Stayed in July 2023

  • Reviewed: July 24, 2023

    9.0
    Great location
    • Leisure trip
    • Travelers with friends
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard to get AC in bed especially when I drew the curtain, but overall it’s new and clean hostel.

    The location is great!

    Stayed in July 2023

  • Reviewed: July 20, 2023

    9.0
    Nice place to stay
    • Leisure trip
    • Group
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night

    The room is clean and quite.

    Stayed in May 2023

  • Reviewed: July 16, 2023

    8.0
    Overall, it was good
    • Leisure trip
    • Solo traveler
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It feels like the quilt isn't clean. Dust mites

    Good location and very quiet

    Stayed in July 2023

  • Reviewed: July 13, 2023

    10
    The staff are very welcoming and helpful!
    • Business trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not so cold

    Rooms, shared bathroom and toilets were clean.

    Stayed in July 2023

  • Reviewed: May 18, 2023

    8.0
    Can be a great place to stay at for a bunch of nights: Central location + BIG KITCHEN
    • Leisure trip
    • Solo traveler
    • Single Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was not overly friendly. Very polite though! But the whole atmosphere was more of a capsule hotel than of a hostel. Even though there are common spaces available (some kind of library + living space next to the kitchen) I personally felt the atmosphere to be a little bit "stuck". No one was interacting with each other. That being said: There is no need to do so, it's sometimes nice to be left alone. I just felt surprised by that.

    Main reason I've booked this hostel was the availability of a late check-in. Staff allowed me to make myself a coffee after check-out in the kitchen, which I appreciated 👍 Separated area's for women (shower's, bathroom etc.). Everything is new and shiny and fancy, kitchen is especially great. Also there are hanger's in the shower which I was thankful for!

    Stayed in May 2023

Showing 151 - 175

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