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Reviews of Hewitt Resort Naha 5 stars

902-0067 Okinawa, Naha, Asato 2-5-16, Japan

#74 of 163 hotels in Naha

Guests' Choice

Review score

Based on 282 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 5 April 2025

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Crowded in buffet area

    Location

    Stayed in April 2025

  • Reviewed: 15 March 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hallway to the room. It’s very dark and scary.

    The room , roof top pool, and the breakfast

    Stayed in February 2025

  • Reviewed: 3 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 2 nights

    The parking fee a bit higher than others around, and during the peak hours, waiting to pick up your car could be up to 20-30 minutes. They don't do room cleaning, but only pick up trash and change towels which is fine. However, it's better to refill all of amenities while already got into the room than we have to ask the front desk to pickup ourselves.

    The breakfast offers "make your own burger" which is very nice, fun, and delicious. However, it's obviously seeing the hotel is short of staff especially during rush/peak hours for breakfast. However, most of staff especially people works in the front desk are really friendly and helpful. The location of hotel is also great while exploring Naha. Lots of shops, restaurants around. Would recommand!!

    Stayed in March 2025

  • Reviewed: 3 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    .The routine for making reservations for breakfast online. Difficult for older guests .....poor bar .... only open outdoor seating which is not suitable in cold weather

    Room clean and fairly good size.... close to shopping street and places to eat... also close to monorail station. All walkable. Hotel personnel very helpful and accomodating.

    Stayed in March 2025

  • Reviewed: 13 February 2025

    8.0
    Good for short stay
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Open pool was cold even though it said "Heated pool", we were he only ones swimming that day.

    Breakfast time felt flexible Room is comfortable and clean Staff is super responsive Location is convenient and close to main attraction (Naha shopping street etc...)

    Stayed in January 2025

  • Reviewed: 4 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night

    I was travelling with my family and small kids. We had two rooms. We arrived in the morning and left our bags until 3pm (check-in time) I explicitly asked to give us rooms close to each other as we have small kids and common suitcases. When we arrived at 6 pm we got rooms on the opposite sides of the floor. They said there are no rooms available close to each other. However, after some arguments they gave us 2 rooms on another floor next two each other. The problem was finally solved but I spent 45 mins at the reception trying to explain my point.

    Clean hotel, nice roof pool. Good value for money.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    9.0
    Enjoyed our stays in Okinawa due to Hewitt Resort
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast can have more options.

    Good breakfast and great location

    Stayed in January 2025

  • Reviewed: 8 January 2025

    8.0
    Convenient and comfortable
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Lights in the room are a bit dim after turning them all on. Everything was clean except bits of chips were found on the ground near the bottom of the bed before our stay. There is no safe in the room.

    Staff are very friendly and helpful. Location is convenient - walking distance to a monorail stop and a 24/7 supermarket. Breakfast is good with a wide variety to choose from. There is a hamburger station.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    8.0
    2 nights stay at Hewitt Resort
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Very long queue for breakfast at 1F restaurant.

    Like one of the restaurants at 13F that has early breakfast starting from 6am. Like the jimami tofu for breakfast.

    Stayed in December 2024

  • Reviewed: 29 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room (1 Double Bed + 1 Single Bed + 1 Extra Bed)
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant upstairs was dismissive each evening not allowing hotel residents to enter

    Proximity to Kokusai

    Stayed in December 2024

  • Reviewed: 23 December 2024

    9.0
    spacious and near shopping street.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights

    nothing.

    great hotel for family stay. buffet breakfast was scrumptous but unfortunately the same every day. easy walking to koukusai dori. will recommend for any basic comfortable spacious stay.

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 8 nights
    • Submitted via mobile

    WiFi is slow and not reliable

    Clean Friendly staff Comfortable Convenient location

    Stayed in December 2024

  • Reviewed: 28 November 2024

    8.0
    Good hotel, clean rooms, amazing location.
    • Leisure trip
    • Family with young children
    • Quadruple Room (1 Double Bed + 1 Single Bed + 1 Extra Bed)
    • Stayed 2 nights
    • Submitted via mobile

    The location is unbeatable. Close to the train station and many restaurants. The room was decent sized, definitely one of the bigger ones we have stayed in Japan and very clean. The breakfast had a good selection of foods, both Western and Japanese. I wish there was more fresh fruit and vegetables though.

    Stayed in November 2024

  • Reviewed: 25 November 2024

    8.0
    Good hotel which meets our essential travel needs.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Mattress is a bit hard. Life is quite slow.

    Close to start of Kokusai Dori and Asato station. Nice dining hall with good spread of breakfast. Room is spacious.

    Stayed in November 2024

  • Reviewed: 22 October 2024

    8.0
    Convenient with beautiful view
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 4 nights
    • Submitted via mobile

    Paying to use the pool even though we were guests because we didn’t book directly with the hotel. Worried about parking filling up at hotel so being back early every day. Hotel doesn’t want you walking around in swimwear, slippers etc outside of your room which I’ve never seen the request before when visiting the pool area.

    Pool, location in comparison to airport and transit, breakfast included, sleepwear for our use, laundry facilities, Shisa dressed up for Halloween!

    Stayed in October 2024

  • Reviewed: 19 October 2024

    7.0
    Very good facilities and great location, but the breakfast room are too crowded
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The organisation of the breakfast is not ideal.. we had to queue to get placed in the room, and most of the food stand are crowded

    Very clean place with spacious bathroom and good facilities for Japan

    Stayed in October 2024

  • Reviewed: 7 October 2024

    8.0
    Relaxed and enjoyable hotel to explore Naha.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Nothing really. For the price we paid, it is really good value for money.

    Breakfast was great. Location is perfect if you are first timer to Okinawa/ Naha. It is a newish and clean hotel and for similar hotels around the same area, you would expect to pay more.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    9.0
    "The room was modern and clean. plus the location and breakfast was top-notch.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights

    nothing

    The buffet breakfast really exceeded my expectations. I loved that there was a variety of food, especially Japanese home-cooked style food which is hardly found in any other hotels' buffet lines.

    Stayed in September 2024

  • Reviewed: 1 October 2024

    9.0
    Great stay, great breakie
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    Great pool on the roof, but not made for swimming. More for Insta pic. And you have to pay extra to go in (1000 yens)

    Everything was good. Amazing breakfast

    Stayed in September 2024

  • Reviewed: 28 September 2024

    9.0
    Located right at the start of Kokusai-dori which is the heart of Naha. Easy commute to both ferry terminal and airport w
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No laundry service: instead coin-operated washing machines were available on a couple of floors.

    Located right at the start of Kokusai-dori which is the heart of Naha. Close to the ferry terminal as I took a boat to Akajima as well as the airport as I took a flight to Ishigaki.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    8.0
    Cosy hotel
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted via mobile

    Most of the staff didn't speak english at all, only japanese, which made the communication difficult in many situations. Breakfast was good, but you have to book in advance the hour. This is very annoying cause the main goal of holidays is not to plan. We had a window in the room, but with no view and impossible to open it.

    The room was spacious, the beds were very comfortable and very clean! The hotel looks just like the pictures. Huge variety of food for breakfast. Swimming pool very pleasant, although you have to pay extra fees to access it. The location is ok if you wish to stay close to the center of Naha. But it is far from any beach.

    Stayed in September 2024

  • Reviewed: 17 September 2024

    7.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room size

    Overall pleasant except room was alittle too small

    Stayed in September 2024

  • Reviewed: 16 September 2024

    7.0
    OK but not the dream
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 6 nights
    • Submitted via mobile

    The hotel really should propose rooms with a double bed instead of two single beds. I don’t know any woman who likes to sleep without their husband. It was very noisy. Lots of teenagers making a lot of noise and nobody to tell them to shut up because they are not alone and people want to sleep. This was like summer camp in here. Especially on breakfast. There was a queue 30 meters long. Took us about an hour to do something we are supposed to do in 30 minutes. The Wi-Fi was an absolute joke. It’s enough to open an e-mail but don’t expect to scroll on reels. The staff doesn’t speak English !! I mean, you work in tourism, you have strangers for clients every day, those strangers pay money to you, and you are not able to get two or three English words out of you ? In 2024 ! Seriously ? The cherry on top was that the pool was not included in the price of the room. If you want to take a swim you have a fee of 1200 yen. But that’s just for an hour, not for the day. 1200 yen an hour. And there's a waiting list. I'm not joking. We travel 4 times a year we slept in a lot of hotel in more than 30 countries this is the very first time an hotel make their clients pay a supllement for the pool. I was in shock.

    The hotel is very well situated and the rooms were very clean.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No safety box no good for traveler

    The breakfast is great

    Stayed in September 2024

Showing 1 – 25

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