Having to go down to get water 😅 it's quite a hassle unless u don't mind boiling water or taking it as it is. I have allergies and maintenance meds so I pretty much need water everytime. The reception staff are not very fluent in english, I was about to check out and had four large luggages with no help, and I have been waiting apparently they did not understand or there isn't just a push cart available?? So I had to pay late fees because I left the room past the time (bec i kept waiting for someone to help me 🥲) but I know they are all nice. The bed is quite small esp when my partner is a tall person.

The reception area was very aesthetic and warm looking. The location was close to almost everything, very easy to walk to convenience stores, malls, train station and cafes, etc. The room was clean too :)

Stayed in March 2025

The front staff “Bina” is very helpful. She helped us book a rental car for the last minute !

Stayed in April 2025

This hotel is very nice and clean. In the room we stayed is large. The appliance they choose are all very nice with very high quality. It is about 10 to 15 minutes working from the train station, away from the famous tourist spots.

Stayed in January 2025

Location was amazing! The massage pillow was very useful and thoughtful. We like everything about the hotel.

Stayed in March 2025

no laundry

location is greatt

Stayed in January 2025

Green sticker for room makeup Does not clean the bathroom bathtub Does not give bottled water So I have to always choose the RedSticker. May need to reconsider the scope of Green sticker

Bed Clean Laundry Breakfast

Stayed in March 2025

The pillows were filled with beans and quite hard. I woke with a very stiff neck. The bathroom was clean, but a bit cramped.

The room was bigger than an average double in Japan, so there was adequate room for our suitcases!

Stayed in February 2025

Great location and rooms are clean and tidy.

Stayed in January 2025

Another washer (to make it 3) would have been great.

Well located in Sakae. Toilet setup (spacious and carefully designed)enhanced the stay

Stayed in February 2025

Nice people, cozy lobby, good free coffee and chocolate, love the lounge, perfect location, walking distance to everywhere, quiet

We are unfortunate be deceived by the two queen bed photo on booking.com. We only got one queen bed “standard double room” — double meaning for two people and kid stay for free. Not double beds!! Any way, it starts quite frustrating but the staffs are extremely polite and patient in explaining the room style of what I booked. I just wish there is a place to clarify room style before we book.

Stayed in January 2025

Go to service desk oneself to stead of room service. Reception at 3/F but not at G/F

Good interior design, Clean, facility, high quality bathroom amenities. Free coffee and drinks machine at public area. Laundry self service machine

Stayed in December 2024

The nearest subway station is Yabacho, which is not the most convenient for accessing many areas around Nagoya. You’ll need to walk to Sakae Station for better transportation options. While it’s walkable to the Sakae station, it takes some time. This isn’t an issue on the first day of our trip, but after a long day of walking, the return walk can feel quite tiring.

Easy check-in and check-out process. Great area to stay in, with several good department stores nearby. It’s just a one-minute walk to Yoshinoya and within walking distance to Parco and a smaller Donki. There is a park nearby where you can enjoy a relaxing walk. Most importantly, it is within walking distance to the Sakae main area, which is the main reason for staying here. The hotel is clean and comfortable. The staff are very friendly and quite proficient in English as well.

Stayed in December 2024

Customer service officer is so nice.

Stayed in December 2024

Two laundry units for the whole hotel isn't enough, and it was annoying needing to go down to the lobby to check, or sit there and wait for other's 2hr wash+dry cycles to finish. The previous hotel I was at was a similar size, and had a laundry room on I think every floor. Also the automatic light in the toilet room was fairly bright, and the shiny toilet paper covers reflected the light right into my face. It was difficult when needing to use it in the middle of the night.

The room was modern, classy, and large compared to most of the hotels I've stayed at in Japan. The bathtub/shower room was large, with a full-sized bathtub, and the shower had several heads and functions. The separate toilet room and hallway sink area made sense. The bed was softer than most, and they included an electric massaging pad. Good control over the AC/heat, and the little air cleaner/humidifier came in handy. The price was good and the only downside was trying to get a spot in the two washing machines in the lobby.

Stayed in November 2024

The night staff (a man) didn’t speak very good english & when we asked for a weighing scale he said there was none even if we spoke to him in japanese via google translate. We even mentioned that the lady at the reception said there was one but was hidden and they bring it out when you need it. He dismissed us without asking other staff.

The women at reception were very helpful during check in and check out. Near the train station. Near the malls and lots of small restaurants & konbini nearby. Can walk to almost all the places.

Stayed in November 2024

Breakfast was good.

Stayed in November 2024

Abit far from the prime areas but near mrt and don don donki and pharmacy stores. No curtains to keep out light.

Clean and housekeeping was prompt. Facilities were great as there were free flow of coffee from the machine, ice machine etc and wine. Staff was friendly and helpful as well.

Stayed in November 2024

We were 2adults and 1child and the room was too small for us. Wish we were offered a slightly bigger room

Very clean and accessible

Stayed in October 2024

Breakfast fabulous, location perfect for our needs. Helpful staff

Stayed in October 2024

None

Near malls & restaurants. Very accessible to public transportation.

Stayed in October 2024

Comfortable, modern style and central city locations. Easy transport to hotel.

Stayed in October 2024

Great central location near shopping centres. Easy bus central connection.

Stayed in October 2024

They were quite strict about noise in the lounge and the coffee machine was broken for 3 days.

Great location! Modern rooms. Comfortable, but very small.

Stayed in October 2024

The reception is located on the third floor which the lift will stop every time, it's not pleasant but it's acceptable. The lift is a bit slow and need wait for a while as other guests mentioned already.

The hotel's location is perfect for our purpose--food, shopping and claw machine. You can go shopping then come back to put things back to hotel and go out again easily. For the way to the airport, we only used the train to the airport instead of bus, the way to the train is easy and has ramp or lift, but inside the train station there are stairs, so it's not very friendly for the luggage.

Stayed in October 2024