easy access with shuttle bus from any terminals of narita airport. room is big and price is reasonable even during high season

Stayed in April 2025

Good choice to stay near airport. Free shuttle definitely making the stay very convenient.

Stayed in February 2025

The bed was so hard.

Stayed in April 2025

The air conditioning was centrally controlled, meaning the panel on the wall was just an led screen, we got too hot overnight, and cannot open the windows due to bugs and plane noises

Excellent location, fantastic room service reasonably quiet rooms

Stayed in March 2025

Nice and close to airport for early or late flight arrivals

Stayed in March 2025

Bed was very not very comfortable

Last minute booking after flight cancellation Shuttle bus was a lifesaver

Stayed in March 2025

Great accommodations close to the airport and perfect for an overnight stay. Rooms were large, clean and well outfitted.

Stayed in March 2025

I booked a twin room for our family of four; booking.com indicated that was appropriate. But the beds were really designed for one person. Good thing our kids are still small. But that's not the hotel's fault, a twin room is a twin room! Still a nice room.

Great stay on our last evening in Japan. Ready to take the shuttle bus to the airport. Staff were friendly, the buffet dinner was great. Kids enjoyed the pool. Nice to have a convenience store in the hotel to get snacks for the plane.

Stayed in March 2025

Shuttle service to narita airport. Very clean, good servis, fast check in and check out.

Stayed in March 2025

The pillows were very hard. I'm not sure if this is a Japanese preference, and the hotel might have other options, but we only stayed one night and didn’t ask.

The hotel offers a great free shuttle service to both the mall and airports, with pickups approximately every 30 minutes, making it very convenient for getting around. The room was nice, clean, and somewhat comfortable for our family of five. The bathroom was well-stocked with lots of amenities, including razors, toothbrushes, toothpaste, shampoo, conditioner, body lotion, and more. The à la carte restaurant was a good, offering plenty of Western options, which was especially convenient after arriving on our first night and settling into the hotel and trying to get our bearings.

Stayed in March 2025

Shuttle bus from airport

Stayed in March 2025

N/A

proximity to airport, facilities are really good and clean, food is very good, rooms are nice and cosy.

Stayed in March 2025

Nothing - loved our stay here

The shuttle buses were very convenient, as was the internal convenience store.

Stayed in February 2025

Great to be able to have a swim and spa for a short overnight stay between flights. Also upstairs Japanese restaurant excellent.

Stayed in February 2025

not really , i will use it again .

Shuttle bus service is convenient. The room is clean and quiet and comfortable . The stuff is all really friendly and professional.

Stayed in March 2025

Bed was too firm for my liking. Unfortunately the refrigerator in our room was a little loud during night.

The staff were exceptional, very friendly and accommodating. Food at Gardenia restaurant was great.

Stayed in March 2025

Nothing.

Clean room. Convenient shuttle bus that goes to the hotel from the airport. There is a convenient store in the hotel.

Stayed in March 2025

What Could Be Improved: ❌ Limited shuttle schedule during dinner hours – More frequent trips would be helpful. ❌ Outdated rooms and bathrooms – Clean and functional but could use a refresh. ❌ Smaller third bed – Noticeably different in size from the other single beds.

✅ Great shuttle service – Complimentary and convenient transportation between the airport, hotel, and AEON Mall. ✅ Smooth check-in and check-out – Quick and hassle-free process. ✅ Spacious room – Plenty of space for comfort. ✅ Good amenities – Well-equipped with essentials. ✅ Indoor swimming pool and spa – A great bonus, especially for families. ✅ Reasonable price – Good value for the services offered. Overall, it’s a solid choice for a convenient stay near Narita Airport. Would recommend for short stays or transit accommodation!

Stayed in March 2025

The AC cannot be adjusted. They are on centralized heater when we checked-in. It was too hot for us, they asked us to open the windows to let the cool air come inside the room. we have 2 children with us (both below 6 years old), opening the windows without any grills was unsafe for the kis considering we are on the 9th floor.

Very close to Narita Airport. Their shuttle service is excellent. We love the family mart, onsen, and massage chairs in the hotel.

Stayed in March 2025

The pool should open at 6am and close at 10pm so people can enjoy it longer. With the jet lag and travel schedule, it would be more interesting for the international travelers who stay only one night.

Great confortable hôtel. Everything you need when you arrive or leave Japan. Super close to the airport. Very convenient with the Family Mart inside the lobby. Very confortable room and bathroom. With a nice view. Loved the pool too! Wish I stayed longer to have time to go to the gym and sauna.

Stayed in March 2025

Clean, but below expectations.

Nice area

Stayed in March 2025

The elliptical machine doesn’t change level, so one can only use it at its lowest level of effort for warm up, but that’s it. Also, the food at the buffet in the morning, was not matching my expectations…

Very clean ! Has everything one needs for resourcing before or after a long flight, or like me, waiting for a flight that got delayed. Gym, pool, massage, sauna and free shuttle to the mall or train station…amazing! Restaurant and convenient store in the hotel and a lovely garden with waterfalls and bridges to be in touch with nature and walk around meditatively…❤️ and massage chairs for 100¥ for 10 minutes massage at the entrance of the spa, if you don’t have the budget or time for the real thing😜.

Stayed in February 2025

Hotel is nice, it's big. Had breakfast is was ok. Room was spacious, beds are comfy, pillows suck. The bathroom was a little dirty but not gross. There's a smoking room, and a nice little garden to walk around when waiting for the free shuttle to the airport.

Stayed in February 2025

Thermostat in rooms is unable to be controlled individually with excessive heating

Clean central and friendly helpful staff

Stayed in February 2025