The room purchased on the b.com site did not show that the bed was jammed up against the wall. No bed side tables and the lighting was abysmal

Location staff service

Stayed in March 2024

They refused to provide me with a receipt of my stay there although i asked them personally and then they lied and told me that booking was responsible for providing me with the receipt

it was ok

Stayed in March 2024

Didn’t know most restaurants around the area you had to book in advance.

Very nice, spacious room

Stayed in March 2024

no coffee shop

location

Stayed in March 2024

Very small rooms with sink outside next to the bed. It's a recipe for disaster. Small shower room with tiny bath. Everything so cramped, I can't recommend for more than one person and even then, the price I paid (already with 40% off) was not worth the facilities.

Very clean rooms with very friendly and helpful staff. Convenient array of charging cables in the room and close to the subway and JR trains.

Stayed in February 2024

Nothing

Nothing special

Stayed in December 2023

The location isn’t very convenient, it will take you 5-10 minutes to tube station depending on which line. Other than that, it’s perfect!

The breakfast is amazing, lots of different Japanese dishes to try! Bathroom is having both bathtub and shower which we found it very useful. I would recommend the hotel for whoever wants to try Japanese breakfast! Their mini desserts are good as well!

Stayed in January 2024

nothing!

Ginza, Tokyo station,

Stayed in December 2023

Nothing

Great location in Ginza, lots of food choices, fancy shops and Easy walk to metro. Breakfast was great Japanese selection, also cereal option

Stayed in February 2024

Na

Location and price

Stayed in February 2024

Small room

Friendly staff, great location

Stayed in February 2024

In the Moderate Double room we found the bed too firm for our liking. Basin mirror was low for my 6 foot height and the lighting was poor for shaving or makeup. very little space for 2 suit cases.

location was great for us. the staff were very helpful. lots of restaurants in the area to choose from. safe and fridge were good.

Stayed in February 2024

The room could have been bigger but given the space Tokyo has, I would say it makes sense.

Comfortable bed and the room was just enough space for 2 adults, clean bathroom. I liked that amenities were not supplied in the room but you could collect them at the reception. Location is incredible - 6-7 min walk from subway lines. I stayed with 2 other people and they were able to accommodate for them to be in the room next to me. The hotel staff were also able to accommodate to extend as I needed to stay an extra day.

Stayed in January 2024

Hard to find the entrance.

More spacious than other Japanese rooms. From desk staff was extremely helpful.

Stayed in January 2024

No towel hooks inside or outside the bathroom Not enough light bulk ,room very dark, especially when you need to manage notebook for work during night time Suggest to arrange table lamp

Location

Stayed in January 2024

Rooms are quite small

Room is very clean and comfortable. The service and location was great. The self-service amenities in the lobby is a good idea to reduce waste. Good location for Ginza.

Stayed in January 2024

Room is reasonable size, clean and got all the facilities you need. Location of the hotel is great too where it is close to shops / main street and it wasn't too hard to find via google map.

Stayed in January 2024

Great traditional breakfast. The service was excellent

Stayed in January 2024

Great location in Ginza, close to Tsukiji market and shopping area/malls and restaurants. There’s two washers near checkin area. One of the best breakfast I’ve had at a hotel.

Stayed in January 2024

Everything. Starting from how dirty it is. The first thing that hits you when you walk into the lobby is the stench of pork coming from the dining room. This stench fills the whole hotel including corridors and lifts. The breakfast was perhaps acceptable for non-westerners but pretty substandard choices for a continental breakfast - toast, cornflakes, yogurt, french toast, that's it. The worst thing is the horrid room design - the sink is in the bedroom, the bathroom and separate toilet are near the door, and there are no towel hooks AT ALL in the washroom so to dry yourself you need to come out of the bathroom naked into the hallway where dirty shoes are kept and then try to dress. then move to the bedroom to brush your teeth or do your hair. if you use the toilet at night you need to stumble back to the bedroom to wash hands in the sink and wake up your sleeping partner. The walls are paper thin so you will hear every screaming child and drunk adult outside in the corridors. We had a crazy bunch of people packing boxes for two nights outside our room. The cleaners are TERRIBLE - the corridors are filled with rubbish on the floor and dirty towels from morning till night time, you have to stumble over these piles to get to your room. The toilets stunk of urine, there was hair everywhere and dirty bottles were left in the room when we arrived. Overall, it's probably the worst overpriced hotel I stayed in.

There was absolutely nothing to like about this hotel. I struggle to find a single thing aside from perhaps location. But this definitely didn't compensate for how awful it is.

Stayed in January 2024

Wi fi is not fast, they cannot provide extra pillow/s, food?breakfast is the same for 6 days, they do not change the menu, after 3 days food gets boring. the room is really small, only 1 chair provided despite there are 2 occupants!

location is very good , very near to almost all shopping areas, like Ginza Six, Mitsukoshi, Uni qlo, a 7 eleven on the 1st floor and Family mart next street and Don Quixote after 2 streets. Room is clean. courteous staff, amenities is complete,

Stayed in January 2024

Just a little out of reach of the stations.

Hotel staff was excellent, the few we interacted with were friendly and helpful giving some recommendations in the area.

Stayed in January 2024

Room is good and clean and breakfast is marvellous. Close to subway stations (but need to read Google map clearly because it is not on the Main Street).

Stayed in November 2023

The room window was watching to a grey wall from 1 meter distance. It was extremely small and uncomfortable, and in addition was very cold, even I turned the heater to 26 degrees, I had to sleep in many clothes. The safe didn't work, it was a relief, when I left.

Japanese breakfast

Stayed in December 2023

the location was good, staff was friendly and helpful

Stayed in December 2023