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  5. Reviews of Hotel New Gaea Nishi Kumamoto Ekimae

Reviews of Hotel New Gaea Nishi Kumamoto Ekimae This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

861-4134 Kumamoto, Kumamoto, Minami-ku Karikusa 1-1-75, Japan

#21 of 66 hotels in Kumamoto

Guests' Choice

Review Score

Based on 76 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.1

  • Facilities

    8.7

  • Staff

    8.4

  • Value for money

    8.5

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: April 1, 2025

    7.0
    Below average
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Poor breakfast - only 3 bread pieces Breakfast photos on website and actual 180 degrees Public bath not maintained - water was not changed

    Room was ok Staff was ok Drinks were good

    Stayed in March 2025

  • Reviewed: March 12, 2025

    8.0
    Great for a quiet night's stay
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    A short train ride south of the main Kumamoto station. Quiet area across from a small shopping mall. Basic breakfast to start the day and handy suitcase storage.

    Stayed in March 2025

  • Reviewed: November 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The bed's pillow is too flat, doesn't bend.

    The price was low but the facilities felt premium.

    Stayed in November 2024

  • Reviewed: November 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast is a bit disappointed, we were given 3 same buns for 3 nights stay.

    Very close to Train station. the twin room is big and comfortable. Free flow of coffee at all times.

    Stayed in November 2024

  • Reviewed: September 23, 2024

    7.0
    Good
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Smell of cigarettes, weak breakfast

    Stayed in September 2024

  • Reviewed: July 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night

    Limited breakfast.

    Stayed in June 2024

  • Reviewed: May 19, 2024

    7.0
    A simple but clean place
    • Leisure trip
    • Travelers with friends
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very small, mine was a double bed. (My friends in 2 single beds said their rooms were large). The aircon was blowing right in our faces and was rather uncomfortable. No bottled water in room. Breakfast was very simple

    Room was clean. Location convenient and just opposite supermarket n some stores. Carpark available.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    7.0
    Good stay and spacious room.
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 9 nights

    The room wasn't that good with silencing outside noise. Every once in a while you could hear motorcycles pass. But my biggest issue was with the AC. It is aimed directly on your bed. So you have to be really carefuly with it as easily blasts you in the face with cold air.

    Clean and relatively large room. The bathroom was rather spacious as well. The location, although outside of the city centre, was pretty good. Across the street there are several stores including a 24/7 supermarket that is much cheaper than any convenience store. Bento's can be bought there as well, and they are all freshly made.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location right beside a train station and very comfortable bedding.

    Stayed in May 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 3 nights

    It's a bit far away from the city center but we had a car and it was fine. Convenience stores are about a 5-10 minute walk away, but there's a shopping mall across the street.

    The room was a reasonable size, as far as rooms in Japan go. The train station is close by, but the noise from the trains were not too bad. Check in and out was quick and easy. We did not hear noise from the other hotel guests during our stay. There is a smoking area outside by the hotel entrance, so our room did not smell like smoke.

    Stayed in April 2024

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    All was good!

    Very modern hotel,All that you need in room. Clean, big hot bath. Very close to the train station and to supermarkets, a lot of options to eat and for shopping.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very good business hotel at an unbeatable price.
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only two clothes hangers. The breakfast is good but skimpy. No coffee in the room or the breakfast room.

    1 min. walk from Nishi-Kumamoto station, and a 5 min. walk from huge MaxValu grocery store. There is a top sheet on the bed as well as comforter, so you can adjust the temperature better. A glowing clock and light controls at the bed. A public bath that is available from 3 pm. Nice soft bristles on the toothbrush. If you have a room on the street on a high floor, there is a nice view.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Superb and value for money
    • Leisure trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 1 night

    Staff is very pleasant & friendly and the room is clean. For drivers, there are a lot of parking. Around the hotel, there are shopping and restaurants.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Good hotel, if you take the location into the account
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 2 nights

    📍 The hotel is located just outside Nishi-Kumamoto JR station, just one stop away from JR Kumamoto station, but there are not many trains to/from the station. Keep this in the account when planning your travels. There are some malls nearby the hotel, but I haven't noticed any convenience stores. 🚗 The hotel might however be very convenient for people arriving on cars as it located just near a road. Unfortunately it also meant that at one night there were unpleasant motorbike noises.

    🏨 It was a short stay chosen as I was to travel from JR Kumamoto station. The hotel is nice, staff were good, and the price was great, but take the location in the account (as outlined in the negatives). 🚪 The room was good, good sized. There's a bathtub in the bathroom. The window in the room can be opened for ventilation. 🛜 Wi-fi worked well. 🍱 The breakfast was good, it's a Japanese breakfast with miso and rice available at a buffet. The breakfast ends at 9-30, but it's possible to begin breakfast at this time. ♨️ There is public bath and coin laundry at the hotel, but both I have not tried.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Convenient location, quick check-in, comfortable beds, and a convenient breakfast.
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night

    Convenient location, quick check-in, comfortable beds, and a convenient breakfast. The accommodation is close to a convenience store, just a short drive away. We arrived after dinner, and the front desk staff efficiently assisted us with check-in and provided relevant information. The beds were of medium firmness, and the water pressure in the shower was relaxing. The breakfast the next day included a typical Japanese-style and simple Western-style breakfast with straightforward utensils, and the meals were delightful.

    Stayed in February 2024

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to The Road sometimes noise car and Train

    Simple B/F Close to Nishi-Kumamoto Sta. Aeon mall opposite the Hotel

    Stayed in October 2023

  • Reviewed: November 13, 2023

    8.0
    Quiet place with great value for the money.
    • Leisure trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is not the best. There aren’t any sights around at all; it’s basically the suburbs of Kumamoto. However, it’s only a minute away from the Nishi-Kumamoto train station and from there it’s a five minute train ride to Kumamoto station. The breakfast was a bit skimpy; the portions are pre-selected for you so if you wanted a lot of tamagoyaki, for example, you’re out of luck. Only two coat hangers in the room.

    Excellent value for the money. Breakfast was included in the price. It was very quiet, which is always a plus for me. There was a nice big public bath on the second floor, and they open at 3:00pm. I went at 3:00 and had it all to myself. They had a top sheet on the bed as well as a comforter, which lets you adjust for temperature. If you only want your towels replaced and your trash emptied, you can set them outside the door and stay in your room undisturbed. There is a huge Aeon MaxValu supermarket a few minutes walk away.

    Stayed in November 2023

  • Reviewed: October 22, 2023

    8.0
    nothing special
    • Leisure trip
    • Couple
    • Twin Room - Smoking
    • Stayed 1 night

    A big far from tourist site.

    Breakfast is nothing special, there is a big shopping place Aeon just opposite to the hotel. parking in hotel fee is 1000 Yan Not near to any tourist site e.g. Kumamoto city....!

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Convenient to the ferry with a good breakfast
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was not convenient to park the car.

    The size of the room and beds were bigger than usual. It was a quick drive to the ferry station. The breakfast was a good value at 500 yen.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was fine. I would definitely book again.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Very Good Buget Option a Little Out of Town
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very small, which is normal for Japan, and there was very little possibility to hang clothes or horizontal places to put things.

    This is a 5 year old hotel out of town but very near a train station which was easy to use to go into the city. They had free parking, laundry facilities, and very clean public baths. Their Japanese breakfast was good and good value. The beds were very comfortable. It felt like a very good budget hotel.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    7.0
    Good price, but aircon isn't clean
    • Leisure trip
    • Family with young children
    • Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Aircon isn't clean. Not sure if it is black fungi or just dust.

    Good location with unbeatable price

    Stayed in September 2023

  • Reviewed: August 2, 2023

    8.0
    Great value for our of town hotel
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No tea coffee or spoons in the room, you had to go to reception to get it. The hotel is a bit out of town but near a train station.

    The hotel was new and modern.

    Stayed in August 2023

  • Reviewed: June 4, 2023

    8.0
    The location was good, good value for the money
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 1 night

    The location was good, good value for the money

    Stayed in May 2023

Showing 1 - 25

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