Before booking, I did not know that the room cleaning is done every three days. If the hotel cannot provide daily room cleaning service, it should give a clear warning before booking. As I pay more than 200 euros per night, I expect the hotel can provide the basic daily room cleaning. The room is also very small, it is even quite small for one person, although it can host two guests.

I like the location very much, not noisy, but it is very close to the shopping areas, and I have a lot of choices to shop and eat.

Stayed in November 2024

The room was a bit small, but that was expected.

The location was great, it was next to the local market and subway station. The on premise communal bath was nice to relax in after a long day of exploring. The included coffee and tea was a nice touch.

Stayed in December 2024

Poor washing facilities and a king bed is two single beds pushed together.

The staff and cleanliness of the place was amazing!

Stayed in December 2024

Very disappointed, the room is a standard double bed room, squeezed in a bed and charged double price. Very old and poor maintained.

None

Stayed in November 2024

Rooms are very small, the onsen is not very warm

Good location and kind staff

Stayed in November 2024

Breakfast. Need more traditional American choices. Like Oatmeal, hot eggs, Bran cereal. Also TV wouldn't turn off with the remote .

Location, clean

Stayed in November 2024

Frosted glass on the window meant not only could we not open the window (which to be fair seems quite common in Japanese hotels) but we also couldn’t see out of it. This made it feel it like we were caged in and very claustrophobic. Wi-Fi was terrible, we had to switch to mobile data regularly. The lighting in the room was poor, it felt like night time regardless of the time of day. This made it not a nice room to relax in. Out of the 5 hotels we stayed in during our visit, this was the only one that didn’t replenish the bottled water.

The location was close to the shops and restaurants and the staff were friendly. There is an onsite restaurant that offers breakfast, lunch and dinner.

Stayed in November 2024

Window only opened about 4 inches from the side and was covered so no natural day light in the room. Room was very small and bathroom was tiny. Staff were friendly but had very little English

Bed was comfortable

Stayed in October 2024

This is the most horrible hotel I have ever stayed at. First of all, the room was supposed to be 19 square meters, but it turned out to be only 10. The staff at the reception were very unfriendly and didn't even try to speak English. In a so-called four-star hotel, they only clean the rooms every three days, and on cleaning days, they don’t provide any water. It feels more like a low-end establishment because even after cleaning, the room was still dusty and dirty. The air was extremely stuffy. They told us breakfast was until 10 am, but it turns out the last seating is actually at 9:30—written only in Japanese, so non-Japanese speakers are left guessing. We arrived at 9:40 and were told to leave. This hotel is dreadful, two stars at best. It honestly feels like the positive reviews were written by bots. I've never felt this uncomfortable in a hotel before.

Location

Stayed in October 2024

A little on the small side but that’s to be expected for a Japanese hotel.

Perfect location! The property was cleaned, maintained and gave a little bit of the Kyoto charm. Staff were very friendly and attentive. A nice hotel all round and perfect a short stay in Kyoto.

Stayed in October 2024

Cafe needs to stay open longer. Was shut at 10am so everyone checking out had nowhere to go for a sit down.

Cool hotel.

Stayed in October 2024

They have smoke rooms in some floors and the smell goes out in the hallways and in the rooms. Very uncomfortable

Location

Stayed in September 2024

The bath did not have slip resistant bottom. I slipped badly and was thrown to the floor and wall. Even worse, the late night lobby staff had no idea how to call for medical aid. There was no 911/emergency number, they were flipping through a notebook trying to find out what to do - this took SO much time. They finally called an ambulance. The ambulance would not take me to the hospital with out paying first with a credit or cash [a LOT of cash]. This hotel should have been responsible for my medical bills. What if someone had an extreme medical emergency, heart attack or stroke, they need to revamp their emergency response for their customers

The lobby area was nice, the sitting, cafe, bar area was inviting. The hallways were very beautiful, dim, almost like you were walking by small private cottages. The rooms were very nice and elegant.

Stayed in August 2024

Super practical location, everything you could need for a reasonable price. Comfortable space as well for our 5 day stay.

Stayed in September 2024

Room did not get dark enough at night. Cleaning only happened every second day and this is not advertised. Food at restaurant was shocking!

Room was as described and shower had great water pressure.

Stayed in September 2024

Dark hallways, outside could have done with weeding of the gardens outside.

Comfortable beds, great location, nice and quiet, good toiletries

Stayed in August 2024

Only 2 laundry machines, of which 1 did not work the entire 5 days we stayed there. Staff is unfriendly and unhelpful, charged us extra for leaving the room 10 mins late. Location is very average, nothing is nearby, for anything- food or activity have to walk about 15 mins. Rooms are super tiny and nd no place to walk or open suitcase. They dont clean the room daily or provide water or towels. Hotel rooms are very dark and not enough light.

Onsite Onsen Breakfast

Stayed in August 2024

Despite I ask they before and in two different times, the staff at the reception didn't call me a taxi at check out

Stayed in August 2024

The limited bar service in the evening - we asked for some hot milk for the baby at 11.30pm and we could not be served as the cashier was already closed- and the air temperature at the floors which was too cold.

The location.

Stayed in August 2024

The size of the room and bathroom

Position and breakfast

Stayed in August 2024

Bathroom prefabricated. Plastic walls, plastic floors. The tub was covered with a plastic curtain. We were very surprised. The room was very small. The washing machine god knows washing with only cold water even no detergent and the dryer was not drying either. The breakfast is insufficient, there is not enough serving staff. Exp: when The egg is finished, you wait 10-15 minutes for the new ones to come, orange juice runs out and it doesn't come even though it's 30 minutes before breakfast ends. etc..etc...

Just the Location and the friendly Staff

Stayed in August 2024

1- The room was very tight with family with 2 young kids. There was barely have space to open luggage. 2- The housekeeper didn't thoroughly pick trash from our room. I have a toddler that is still on diapers. As there is no trash bin with lid to store them, the bad odor would fill-up the air whenever bathroom door was opened. There is no plastic provided for throwing extra trash too. 3- Very dark corridor.

1- Our room was on level 3 but very quiet a night which gave us peaceful sleep. 2- Professional & polite staff. 3- Within 15 minutes walking distance from Nishiki Market & Pontocho. 4- Willing to help us to freeze gel packs that I use to keep my medicine cold which was highly appreciated. 5- The hotel have policy to enable us to extend our stay until 3pm with fee. We have 10.30pm flight so that was a plus.

Stayed in August 2024

We were first given a room on the fourth floor. To our surprise, the windows were locked, impossible to open and.... frosted, although the room description clearly says the type of room we booked has a "street view". Some don't have a problem with this, but we felt like being in a submarine, not seeing outside. After asking, we were rebooked to a room in the ninth floor, where the windows were see through and could be opened to let fresh air in. So, if you don't want frosted windows, I recommend you put that under extra demands, although it's clearly offered Also, all TV channels except one are Japanese, not that that bothered us too much.

Nice location to explore Kyoto, 10 minute walk from underground stations. Clean, well maintained, staff helpful, had all we needed.

Stayed in July 2024

Rooms are a bit small, pillow was so uncomfortable that I slept on the mattress without it.

Great central location, staff were friendly and helpful. Free amenities were located in the lobby before heading up to your room.

Stayed in July 2024

Tiny room with no sufficient space for luggage. Window cannot open. Very dark room.

Onsen.

Stayed in May 2024