Very comfortable. Great experience. Hospitality really surprised us.

Stayed in November 2024

The room was rather small and the air in the room and on the hallway was very damp. We ran the AC and the bathroom ventilator as much as we could, but it did not make a change for the time we stayed there.

The hotel is quite central, and they offer vegan options for both breakfast and dinner. There is a bar/lounge area at the entrance, which can be used throughout the day and guests can serve themsleves to coffee, tea and water. There are also borad games to be used in the lobby, and a free sample of sake every day.

Stayed in October 2024

perfect location and friendly staff

Stayed in October 2024

Hallways are hot, only 1 elevator

Bright and clean with free good coffee!

Stayed in October 2024

Staff is super helpful and passionate. They speak fluent English.

Stayed in October 2024

Nil

The welcome from the staff. The position was excellent. Walk or train to everywhere you wanted to go. The room was quiet and clean

Stayed in October 2024

Great hotel❤️. I can only recommend. Personal 10/10. Cleanliness 10/10. Location 10/10. I will definitly book again if I am ever back in Kyoto.

Stayed in October 2024

None

Location, breakfast, facilities, kids play area, big beds, great service!

Stayed in October 2024

felt a little far away but wasn't a problem

nice play area free sake, really clean

Stayed in October 2024

Everything was great

I booked a room with breakfast, I didn’t think that there would be loads for my daughter and I to eat, as we are vegan. I was so wrong, there were so many choices and incredible serving sizes. It was so needed after struggling to find food in Tokyo when we first arrived.

Stayed in October 2024

Nothing really, it was great!

The room was really pretty, spacious and clean. Very comfortable to have our own bathroom! The staff is very friendly, the commun area is kids friendly, it’s awesome. The area is very nice, close to everything (restaurant, subway, Pokémon center!)

Stayed in October 2024

Nothing

Staff and ambiance

Stayed in October 2024

This stay ways made extraordinary because of the courteous and helpful staff, the great breakfast and relaxed atmosphere. Everything is geared towards making guests happy and comfortable ( from free hairbrushes to luggage storage).

Stayed in October 2024

Music choice in the foyer/communal area needs some consideration - back to back Eminem not conducive to relaxing.

Great value. Room and bathroom were great and nice area downstairs for sitting. 7 mins simple walk to subway. Luggage storage area. Friendly reception staff.

Stayed in October 2024

The location of the hotel was perfect. The room was clean. The food was great. The staff were amazing! At the bar they offered selection of free sake to try, which we enjoyed so much. It was great opportunity to try different types of sake. There was one type of sake that I enjoyed very much and was interested in buying. The member of staff was so helpful that he found the location where they selling it and went to buy it for me on his day off. On our departure day he brought the sake for me. The staff at the reception helped us with transport of our luggage to Tokyo. I would highly recommend this hotel.

Stayed in October 2024

so clean and friendly staffs! I stayed for a night with my sister. Easy to find, walkable distance from Kyoto station like 20mins? I love walking :) my sister loves tasting the sake, and she enjoyed the food late night. I really enjoyed the breakfast~! wished I could have stayed longer then tasted all the menu every morning.

Stayed in September 2024

The staff were very friendly and welcoming. I loved the free espresso machine available for use, it made my morning coffee that much more enjoyable to not have to worry about where to go to buy something. Several different extra amenities available to check out for free (irons and such), and the in-house restaurant dinner offerings were a great option.

Stayed in July 2024

none, it was all great!

Friendly staff, our kids took a liking to the staff. Location is close to train station and bus stops. Although no laundry service, there are at least 2 laundromats within 5min walking distance you can use. Breakfast and their dinner menu was yum, you can sample some sake for free.

Stayed in October 2024

Great location, wonderful and kind staff, loved the interior design, complimentary drinks are a nice bonus.

Stayed in September 2024

Nice staff, very good breakfast and decent location.

Stayed in October 2024

The property is very clean, with great food, the staff is very helpful and the location was great.

Stayed in October 2024

The stuff are super helpful and very very friendly ❤️ Very clean rooms They offer free water coffee and sake Thank you ❤️

Stayed in October 2024

We loved our stay in Imu. Very friendly staff, great breakfast and overall pleasant experience!

Stayed in October 2024

Fantastic breakfast, clean rooms and good location

Stayed in September 2024

Food to be hot, not just lukewarm.

Good breakfast and dinner selections-tasty, especially for the vegetarians. Very friendly and accommodating staff. Free sake samplings, coffee, and tea throughout the day. Hotel is in a good location close by train and bus stations. Great value.

Stayed in October 2024