Nothing.

Great Gyoza bar. Amazing breakfast that was a little overwhelming for our 6 year-old who isn't really into fish. Cute Festival in the lobby and such great staff who showed so much patience with our poor Japanese. Great private Onsen for our family who has many tattoos. Perfect location near the train station and the river away from Kyoto crowds but lots of options for food and fun.

Stayed in August 2024

Everything about it was special. The private onsen experience was something else. We stayed for one night and was amazing!

Stayed in August 2024

Breakfast

Everything except breakfast

Stayed in September 2024

Nil

Clean and tidy. Good location. Friendly staff.

Stayed in September 2024

We didn't stay long enough!

Amazing stay. Room quiet and comfortable. Across the street from the train station we arrived at. Hotel was an easy walk to most of what you'd want to see in Arashiyama. Kaiseki meal was delicious. Private onsen was easy to use and so relaxing.

Stayed in June 2024

the local area had too many tourists, but that is to be expected, as it is a beautiful area.

They were very accomodatin1g to people of bigger size at every hotel we went to we couldn't fit pajamas but they accommodated with different sizes upfront. The food was an experience

Stayed in August 2024

The surrounding trees

Stayed in August 2024

The kimono situation was unclear whether they were rentals or came with the room.

The location was really nice, next to the arashiyama station. We really enjoyed our room it was really large, large enough for our 5 year old to spend all day inside. We also had a private onsen which the same child enjoyed. We enjoyed the Kaiseki breakfast and dinner and this introduced us to a lot of traditional Japanese food. The food was definitely the highlight.

Stayed in August 2024

Forse un po' piccolo lo. Spazio per fare i due letti sul tatami

La private and public onsen and the set to do the onsen

Stayed in August 2024

Toilets

Japanese style deco and rooms Location

Stayed in August 2024

Close to Arashiyama Station on the Hankyu Line. There are free amenities like access to private onsen baths, post-onsen ice cream, midnight soy sauce ramen, and welcome drinks. The breakfast was exceptional.

Stayed in August 2024

None

All our activities were in Kyoto City so was worried first but we were all so glad to discover the beauty of Arashiyama, away from the city. The hotel was absolutely beautiful with authentic Japanese style, the hot tubs were fantastic, the rooms were very comfortable, and every staff were super nice. Loved the delicious noodle treat at night too.

Stayed in July 2024

Should provider more towel to use. One per person is not enough when you try to go many different bath in a day. Food is not as great. Not much meat.

There is 5 privates bath you can use. But it doesn’t looks like they are hot spring bath. It’s just hot water. So all the bath are pretty much the same. There is a public bath as well. Better view. Face wash provided. No shoes policy inside the hotel.

Stayed in August 2024

The onsen is amazing. 5 private baths and a public bathing area with plenty of space. The free yukatas were very comfortable and the staff was very kind and helpful. The staff who don't speak English have a translator app that works quite well. You can reserve massages for extra cost that are perfect after wandering around Kyoto. The location is also great. The Arashiyama bamboo forest is about a 10 min walk from the hotel. The train station is a 1 min walk from the enterance and takes about 15-20 mins to get to central Kyoto.

Stayed in July 2024

Nothing but next time a room with the view please, car park was not so interesting :D

My stay here was lovely, The food was great! The staff were very friendly and accommodating, I even extended my stay and will be coming back soon. I would recommend this place to anyone visiting Kyoto. The private baths are all great!

Stayed in June 2024

Smell in toilet

Great staffs. Omotenashi. Old-fashioned, but clean and cozy. Foods are wonderful. Great experience in Japanese culture.

Stayed in July 2024

We wish we would have had more insight into what the breakfast was going to be. When we book it didn’t tell you what it was and we did get that option but ended up not eating it. We did try one day and we loved the experience of a traditional Japanese breakfast, but just wasn’t things we could eat. So just knowing would have been better.

The property was so relaxing and we loved how traditional it was

Stayed in June 2024

Meals were average. Bar wasn't open.

The positives were nice staff, pretty clean venue, and the onsen was very clean and felt very refreshing.

Stayed in June 2024

The 2nd breakfast the server dumped all the food with no extra Care and didn't come back I had to get up and get someone to turn the stove off because all the soup boiled down and started to burn..

I had breakfast and dinner both days that were outstanding

Stayed in June 2024

This is a beautiful traditional onsen with wonderful staff members and fun amenities. Don’t skip the salt scrub in the public bath!

Stayed in June 2024

Staff is very friendly. Facility is excellent. Tried both private and public onsen, both are good. Public bath provides many options for hair and body care.

Stayed in June 2024

We were disappointed that we didn’t get the free noodles served between 10.30pm-11.30pm. The line up was huge! I’d suggest lining up early - it’s very popular. You will also be up for extra charges outside of the booking.com room charge. One charge is a local tax and the other is the hot spring tax. All up for 2 people for 1 night we were charged $7AUD, so it wasn’t a lot but just not expected. Staff spoke ‘ok’ English but locker numbers and room numbers are all in Japanese symbols.

This property is a hidden gem!! Everything about it was just luxurious!! I was hesitant to see its location was next to a train station but we never heard it (or saw it) and we had views looking out over it. Love the free Matcha/coffee station and at different times of the day they will have different freebies for you to try. Eg. Ice cream, yakult, juices, teas. The private onsens are magnificent! Make sure you spend the time checking them all out, we didn’t make it to the public ones. The whole resort has tatami flooring so no shoes while walking between room/restaurant/onsen etc. you’re instantly immersed into Japanese culture. Next you can hire a Yukata to wear around the resort (and outside if you dare) so you also look the part. Pack lightly, unless you’re venturing outside you won’t need much clothing.

Stayed in June 2024

Everything. Room, food, onsen. All great.

Stayed in April 2024

Dinner time is a bit early at 5.30

Stayed in June 2024

Yeah, I have to make reservation for breakfast

Everything

Stayed in May 2024