They were charging for early check-in (even for less than an hour earlier) and were not open to negotiate. Also, they employed a numbering system for check-ins (instead of queuing at the front desk) but weren't very clear about it.

I like the fact that they provided luggage lockers to store your luggage before or after your stay at the hotel FOC. And the hotel was tastefully decorated. Good location (near the train station) is a big plus point.

Stayed in April 2024

Horrible breakfast, no choice at all. Not tasty.

Small hotel, everything you need is there. The room is clean, not far from the metro station.

Stayed in April 2024

The bed was so uncomfortable. The pillows were also terrible but the staff kindly provided us other pillows that were ok. But again, that matress was so hard and because of this, despite the amazing breakfast and service , I cannot give a better score. Sorry but the bed is very important.

We very much liked the breakfast, it was so good. Also the staff in charge of the breakfast was very kind and provided an excellent service. The breakfast really exceeded my expectations, it's best buffet breakfast we had.

Stayed in March 2024

Nothing. Would stay again in a heartbeat!

Fantastic location - 5 minute walk to Tokyo Station and 10 minutes walk to Uniqlo in Ginza. Staff went above and beyond to help me navigate my way around the area. The trainee on duty was excellent - providing maps, detailed instructions for getting to Narita Airport and even a staff recommendation of restaurants list. Very impressive.

Stayed in March 2024

Rock hard beds and lack of pillows. Small rooms make it worth booking a twin bed room like our friends did.

Location & Breakfast....coffee was great

Stayed in March 2024

Location.

Stayed in March 2024

Staff are attentive and helpful in rearrange my reservation. Breakfast staff are kind.

Stayed in March 2024

The bedroom is the most cramped bedroom we've ever had and for the price paid per night, we have stayed at a lot better hotels than this. The bathroom is super small. Much smaller than the one we had in the cruise ship so my tall husband struggled using it. We've had to move to another room because the first room designated to us stunk. The hotel needs to clean their drain I think. The laundry was helpful but the laundry drums weren't clean and no microfibre wipes available to clean it up unlike past hotels we were in. And for also for the price paid, they do not have complimentary water bottles. It was also uncomfortable so will not stay again.

Location was fantastic. 5 mins walk to the Tokyo Station and right next door to an izakaya. The closest convenience store is 5 mins away under basement ground in Yaesu Midtown Bus station. The staff here is fantastic and attentive. The breakfast was nice too.

Stayed in March 2024

Very small, especially the toilet, even though I expect the hotel in Japan is small, but this one is way too small

Location

Stayed in February 2024

Nearby businesses not welcoming to foreigners. Even if one speaks Japanese, and is extremely polite you will likely be turned away from izakaya and restaurants without hesitation.

A normal Japanese hotel

Stayed in February 2024

Nothing

I loved everything about our stay. It was an amazing place the room was perfect and the staff always helpful. Couldn't think of a better place to spend our time in kyoto. We will be back.

Stayed in February 2024

Nothing

The check in was easy with helpful staff. The breakfast provided was fabulous, so many food choices and the location was great, close to the station and dinner options.

Stayed in January 2024

Location to the main train station

Stayed in January 2024

Room is a bit small.

•Very friendly staffs and always greeted the guest. Especially staffs in the restaurant. •Very good breakfast and facilities are clean. •Very convenient locations and short walking distance to training stations.

Stayed in January 2024

The double room size is small. Can only fit 2 luggages Else, there won't be any space. Water pressure is inconsistent. Sometimes low, sometimes strong.

Location, 15 mins walk to and from Tokyo station. They do change your towel on a daily basis but will only clean up every 2 days.

Stayed in January 2024

Excellent and helpful staff. Strategic location just next to the train station. Tasteful and international breakfast. Free luggage deposit.

Stayed in December 2023

Room was small for 2 people with 2 small carry-ons and 1 large suitcase. We couldn’t open our large suitcase fully on the ground. Despite the size, I would stay at this hotel again provided I was traveling with only the carry-ons.

Clean, good location, friendly staff and wonderful breakfast buffet.

Stayed in December 2023

I liked everything

Excellent hotel! Great breakfast !!

Stayed in October 2023

Perfect location.. close to train and bus transfer to airport.. breakfast was amazing and the staff are all super kind

Stayed in October 2023

Be warned, the room is extremely small, I didn't have space to open one of my cabin luggages and there's no water given to you, you actually have to buy the water in a vending machine in the hotel so get a cheap 2 liter bottle at either 2 7-11 or Lawson stores

The location for Tokyo is execellent, if you are looking to travel all around Tokyo, even far as Yokohama and Warner Bros Studio Tour, the trains nearby will be enough to go everywhere. You are a stone throw away from Tokyo Station and the Imperial Palace You can walk to Ginza's Shopping District in less than 10 minutes

Stayed in November 2023

The room was small and was furnished with very few comforts.

The location of the hotel was great, very near Tokyo Station.

Stayed in November 2023

The rooms were on the small side. However, they were so well designed and incredibly functional.

The location to Tokyo Station and other sites of interest were excellent. The facilities were great. The breakfast was delicious! The staff were friendly and helpful.

Stayed in November 2023

nothing

really lovely most enjoyable very traditional Japanese food

Stayed in October 2023

Absolutely my favourite place I stayed in Japan. The staff were so lovely and accomodating.

Stayed in November 2023

anything. everything was great. the hotel is excellent. The team is great

Every think

Stayed in October 2023