The staff are very helpful and provide terrific customer service.

Stayed in April 2025

There was a sometimes a smell in the bathroom.

Really convenient location. Every bathroom amenities you could want was provided.

Stayed in April 2025

The room was a bit small

The location and the onsen at 22nd floor

Stayed in March 2025

Great location and comfortable

Stayed in March 2025

Like my experience at JR Nagoya, the shower head is worthy of the Middle Ages. Very strange for such a nice place.

So many smiles and services !

Stayed in March 2025

We couldn’t turn down the AC lower than 20C. We run hot blooded so it was a bit warm to our liking.

The best location! Right off the Sapporo Station stop, and a short walk to the entrance of the hotel. It was so easy and convenient to get to the station the next morning to catch our flight from CTS to HND. The staff were extra friendly and service was top notch. The breakfast was also very good. We opted for the western buffet (due to my husband) but they also had several Japanese options. There are several shopping malls at the lower levels that are all connected through the station which was really convenient to grab snacks and lunch and dinner. It was overall a very comfortable stay and had great views of the city.

Stayed in March 2025

There was no real milk for a cup of tea. But it didn't ruin my day. Every other detail made up for it!

Location was amazing. The view from our window was phenomenal. Every little detail was thought of. Especially for those of us who love al the little extras. Make up remover, face cleanser, dyson hairdryer, hair ties, body sponge, cotton tips, robes, slippers. There's too many to mention.

Stayed in March 2025

It’s all good

Location

Stayed in November 2024

Nothing

The location is very good and the hotel room is spacious for 4 of us. The room is clean and staff are very helpful.

Stayed in December 2024

Nothing

Location was excellent just outside the JR station around 10 minutes walk to odori park and suskino

Stayed in February 2025

Amazing service and great location

Stayed in January 2025

Nothing

Close to station

Stayed in January 2025

The hot spring charges extra and kids are not allowed to use which is surprising...

The location is good which is really near to JR station and you can jut walk indoor. The view is fantastic with north side and east side both.

Stayed in January 2025

Nothing

Right next to JR train station, bus station,subway station and a mall also!

Stayed in January 2025

Nothing

Location is tops. Next to JR station where you can take the train to the airport. Connected to all the major malls by underground walkway. Views are fantastic. So is the breakfast and the spa.

Stayed in January 2025

Great staff and service!

Stayed in December 2024

No gym The onsen was not open to kids

Staff were so polite, helpful and efficient. They were very welcoming despite the difference in culture and ethnicity. We felt so accepted. The hotel being within the same complex of the train station and shopping mall , made it very convenient for a family with kids

Stayed in January 2025

Rooms were comfortable but very small and doorway was so so narrow. It was very difficult getting in and out with big jackets and luggage. Staff who checked us in spoke fluent English which was great but lacked warmth and that personal touch especially given it was Xmas and we arrived late at night with kids. Very transactional approach and no smile

Location is unbeatable. Connected to the JR Sapporo station and surrounded by shops and food options. Perfect for families traveling with kids and luggage late at night so you don't need to drag it through the snow outside.

Stayed in December 2024

Good location and very good service & clean.

Stayed in January 2025

The views over Sapporo are stunning from every room in this hotel, whether it be from the bar, the breakfast lounge or indeed the bedrooms. Staff were exceptional - nothing was too much trouble and they went out of their way to remember our interests and plans, adding a personal touch to the service. As we were staying for several nights we opted to have the traditional Japanese breakfast, served in the Sky Restaurant, for one of our breakfasts. Staff were attentive in explaining every aspect of the meal and how the food was prepared. The location of the hotel in the tower over the station suited our transport plans in being conveniently close to both train and the hire car office that we used.

Stayed in October 2024

Reception on check in was unclear we should have breakfast included for 2 adults and 1 child, he asked us to pay for the kid’s breakfast, after showing the reservation confirmation, he reluctantly to give the child breakfast for free, but he mentioned what we can only go to buffet restaurant for breakfast, as child’s breakfast is a bit cheap than adult in Japanese restaurant! So cheap for a 5 star hotel and we have been staying every year here! No repeated guests’ benefits nor at welcoming, not pay attention to that we have child’s birthday during the stay, we have to ask, and then they give a toy bear from hotel. No wow at all. Service so so for a 5 star hotel, seems the Japanese staffs only are polite to foreign guests or Japanese guests!

Still top 1 hotel for me in Sapporo, maybe the only one without walking outside in the heavy snow, and it has Onsen.

Stayed in December 2024

Nothing

Very convenient location (right on top of the Sapporo JR Station)

Stayed in December 2024

None

Just right on the JR tower ,It is very convenient.

Stayed in December 2024

good location ，，convenient

Stayed in December 2024