Exceptional room. Super high value for money. Very clean. Great Location.

Stayed in March 2025

The onsen crowd level displayed on the TV was inaccurate. It showed as unoccupied, but in reality, it was slightly crowded. This could be disappointing for those who are shy about using a public onsen, as they might expect an empty space but find it crowded upon arrival.

- We paid extra for 1 day of breakfast, and it was delicious. (The Takana Rice and Dago Soup is a must try! ) - The shared onsen on the top floor was enjoyable. - The staff was friendly and welcoming. -The hotel is located near a shotengai, making it convenient to walk to Don Quijote, pharmacies, and other shops. A famous tonkatsu restaurant and a nearby mall add to the convenience. -Kumamoto Castle is just a short walk away. - The hotel is also only four tram stations (about 15 minutes) from Kumamoto Station. - Onsen is open from 3pm all the way to 11am next day meaning you can use them in wee hours too!

Stayed in March 2025

I don't really have it.

Location is very near bus station and at the heart of Kumamoto city. Bath at the roof was fantastic.

Stayed in February 2025

The cut off time to make up room is too early in my opinion, extend to 11am instead of 9am if possible

Sky Spa, cleanliness of room, efficiency of staff, TV provides information in all languages, and good location

Stayed in March 2025

The range of food for breakfast ok, but breakfast felt very rushed. We had to chooses time slot, and unlike other hotels we stayed at, we felt quite pressured for time. There seemed too few staff for the numbers of people staying and they were constantly rushing around trying to clear tables and restock the buffet. The hotel seems to cater for larger tour groups, and the lift lobby was often crowded.

Our room was big and comfortable. The washing machine (2 on every other floor) was a modern machine and worked well. The onsen type spa pools are nice and were not too busy when we were there.

Stayed in February 2025

Was all good 👍

Great location, just 1 minute from the covered shopping arcades, 5 mins from the tram stop (15 minutes to the station) Easy walk to the castle. Friendly, welcoming staff. Lovely large room (specifically booked bigger room) kettle, fridge, TV, toiletries. Shower over bath. Comfy bed with super light duvet. Buffet style hot & cold breakfast - had to reserve a time slot the first day due to being busy, but free time the other days. There is a spa on the top floor with separate men & women baths. We requested to leave our luggage on the day of departure & it wasn't an issue.

Stayed in February 2025

Nil

Good breakfast. Nice sky spa. Very clean and nicely thought out design for convenience of guests

Stayed in February 2025

The motion detected light in bath room is annoying. It set too short.

Location is great. Room is big.

Stayed in February 2025

Room is a bit small.

Great location, love outdoor public bath.

Stayed in December 2024

Car park was full when we arrived. And staff can speak English well. So a bit of difficulty in communicating

Location is right in middle of walking street !!

Stayed in January 2025

1. Only provides parking tower that charges 1300 yen a day. 2. The bed sheet is not really clean and has many dust and hairs on it.

1. The outdoor onsen is nice and cool, and it is spacious. 2. The location is good and convenient.

Stayed in January 2025

Spa gets messy towards to midnight. Various customers are there - not always clean.

Very convenient location, beautiful breakfast, kind staffs, facilities are still quite new and feel clean. I always come back to this hotel when I visit Kumamoto.

Stayed in January 2025

Nth.

Clean and cozy! Great indoor and outdoor onsen! Parking is cheap and nice!

Stayed in January 2025

Parking is not complimentary

Super comfortable stay and location was great!

Stayed in December 2024

Central location.

Stayed in December 2024

The extra blanket for the fifth person was a heavy scratchy kind which wasn’t warm enough and scratched my neck the whole night. Other than that it was a good experience.

Booked one quadruple room for a family of five. The kids 10,11,14 shared two beds by pushing them together to sleep as one big bed. Enough space to open two luggages. Lovely room setup. Onsen was wonderful with a cold pool to dip in. Overall the hotel feels quite new. We parked opposite the hotel at Times parking. Many restaurants and convenience stores nearby

Stayed in December 2024

Couldn't use the spa at all. Too many guests not following the rules and covering themselves with a towel. Tried to go in at midnight and there were just 2 dozen Chinese men in there making 0 attempt to follow the rules and cover their front

Room was huge and well appointed. The place looked far more expensive than it was. Ridiculously good value. Super clean. Staff was friendly and spoke English.

Stayed in December 2024

None

Clean and big and location is superb. Parking is soo easy. Staff is very helpful. Mr Koji is an excellent staff.!

Stayed in December 2024

Difficult to get invoice when booked with booking.com

Location

Stayed in December 2024

Great location, nice rooms and beautiful onsen.

Stayed in November 2024

The onsen was nice

Stayed in December 2024

Better service

Good environment,room is clean

Stayed in December 2024

The cold pool had around 20°C, too warm to cool of after the sauna

Great Breakfast, good Spa and sauna, big rooms

Stayed in November 2024

Lobby was up on the 12th floor so it was very confusing when trying to check in. They should have had big signs.

Breakfast was one of the best selections we've seen at a regular hotel and all the selections were delicious.

Stayed in December 2024