Only thing that makes it difficult is the lack of English - which I don't hold them responsible for.

Very nice traditional Japanese Inn

Stayed in April 2025

Staff, Ryokan, stayed in tatami room. Enjoyed very much

Stayed in March 2025

The experience of sleeping on futons was great and comfortable. The hotel onsen was included but the onsen fees had to be paid at the hotel. Very happy with the hotel and pleasant service. They given to us a QR pass for the other onsen. It also included a kimono and was a unique experience. It was amazing

Stayed in March 2025

Good location right on the edge of the Kinosaki onsens. Staff was super friendly and helpful.

Stayed in March 2025

The only complaint we had was regarding the yukata. Unfortunately the “free size” yukata were not accommodating to bigger people and there were no other options.

The floors of the hotel were all designed well with unique and beautiful decor and details. The lounge on the top floor was a nice touch, as well as the public and private onsen.

Stayed in March 2025

The place was amazing. This was my first time staying in a ryokan and I had the best time on my trip. Every dinner and breakfast was a feast. The first receptionist who greeted us was fluent in English, the others had varying levels of English but it was not a problem with Google translator app or basic Japanese language skill, and everyone was very friendly and helpful.

Stayed in March 2025

We stayed for a night and had the crab keiseki dinner and breakfast. Service was amazing and the experience was unforgettable

Stayed in February 2025

All good

Excellent location a short walk from the station, or use the hotel shuttle bus. Lovely room, spacious and clean. There were 2 private baths that could be booked plus public baths. The kaiseki crab dinner was amazing.

Stayed in February 2025

Room was big, nice lay out. Staff was helpful. Baths and sauna were very nice.

Stayed in January 2025

would be nice to have fridge on

very traditional and lovely staff

Stayed in January 2025

Bit of a walk from station.

The private onsen! Though there is an extra charge.

Stayed in November 2024

shuttle service ends at 9pm, not easy to secure return ride to hotel from town

onsen, dinner, breakfast, access to nearby onsen, in-hotel onsen

Stayed in December 2024

Friendly and patient staff - tried very well explaining in english. I had a mistake of booking only for 2 adults, not 4, but they accommodated our request to add our 2 adult sons 2 days before our checkin. The futtons were prepared and they were very comfortable too! Location is suited between the train station and rows of onsen. Rooms are comfortable and warm - gave us an old traditional japanese home feel.

Stayed in December 2024

Not a negative, but keep in mind for foreign travellers that the staff do not speak English unlike in major centres like Kyoto or Tokyo.

Friendly staff, town shuttle bus was super convenient. Usage of Yukatas was a lovely touch. And beautiful large clean rooms.

Stayed in November 2024

We spent our anniversary here and pretty much had the entire 6th floor to ourselves. The room was especially luxurious and spacious - we felt like royalty! The real treat was the bathtub overlooking the mountains and river. They even gave us a large jar of rose petals to use. Staff was very kind and helpful. The meals were delicious (I was actually full)! The hotel onsen was also quite nice (definitely better than a few of the public onsens in the town). A plus was that it wasn't crowded too. We didn't realize that our visit/stay coincided with the Kinosaki Danjiri Festival which my fiancee loved witnessing. Would definitely stay here again if we come back to Kinosaki.

Stayed in October 2024

Loved everything about this place. Staff went out of their way to arrange a massage for us and we were able to book the private onsen, which I can’t recommend enough. Five minute walk to the public baths in town, and only seven minute walk to the train.

Stayed in December 2024

Friendly staff & the private onsen was super relaxing!

Stayed in December 2024

Nil

Great view, and variet of food and drinks, e.g. welcome drinks, coffee, fruit juice and popsicle, 🍨 buffet, Chazuke, etc

Stayed in December 2024

Could not attend a few events because of weather.

I loved the room. Sixth floor with a view to die for. Beautiful amenities with a great bath. Staff was extremely attentive. Food was delicious and filling. Phuong (Hok) Vietnamese server was amazing and cordial. She made our stay wonderful :). They provided the most beautiful bouquet for my wife and I for our honeymoon.

Stayed in November 2024

N/a

Onsen was pretty, the staff was super helpful, and the location was great. Also enjoyed the breakfast

Stayed in November 2024

Clean and comfortable rooms overlooking the river.

Stayed in November 2024

Nothing to note.

Each member of the staff was exceptionally helpful and friendly, very impressive and truly appreciated. They were very helpful and patient during communications with us, as we had to navigate most discussions using translation apps, etc. Private onsen was lovely and well equipped. Location is excellent.

Stayed in September 2024

-

Amazing! The care and the attention of the staff was outstanding. The traditional Japanese meals were fantastic and prepared with care and attention to details. The suite was clean and luxurious with our own private open air hot tub with river and mountain view. Quiet and comfortable. Would definitely recommend.

Stayed in October 2024

Nothing comes to mind

The staff was super friendly and available, the hotel was clean and nice and had a lot of amenities. I loved that they gave us choices for the yukatas, socks as presents and their onsen is super nice, better than some of the ones in the city. It was also in a good location.

Stayed in October 2024