Nothing

The meals were all exceptional. The visual impact added to the deliciousness of each meal

Stayed in March 2025

The dining quality at the restaurant is not exceptional… at least didn’t meet our expectation (we had both dinner and breakfast)

The hot spring in the room, the nice view, the spacious room…

Stayed in February 2025

We couldn’t allow to wear hotel yukata to restaurant / reception / shops. We needed to change back formal dress code to those areas.

Everything is good.

Stayed in February 2025

Incredible dining experience, each night is a special multi-course meal that will sure to be a highlight of the trip! We choose to splurge and get a private onsen on the terrace and it was worth every penny, I would highly recommend staying here if possible, it has become a new benchmark to compare all other hotel experiences too!

Stayed in December 2024

Nonthing

Excellent design and layout. 5 minutes from train station. Food and dining service was exceptional!

Stayed in December 2024

Nothing.

I am afraid our stay at Kinugawa Keisui might have destroyed our expectations towards other hotels for the future. I can only describe it as absolutely outstanding. Beginning with the scenario location next to a forest and a small river, the huge, modern, beautiful and amazingly comfortable room, which didn‘t only feature several small welcome presents, a minibar filled with a wide (and free) variety of alcoholic and non-alcoholic drinks and huge and comfortable beds, ending at the most outstanding breakfast and dinner consisting I was allowed to witness in Japan, the hotel and the amazingly kind and professional staff made our stay to be nothing but amazing. There are some many small details we could list, such as the outdoor fire place where you can read a book in a calm and relaxed atmosphere sipping your coffee, the bento boxes for travels during the day, the Onsen on your balcony for which you can adjust the temperature to your perfect needs, the entertainment system in your room should you chose to relax here, the staff which gives you privacy should you want it but helps with any need you might have, the fast and stable internet anywhere in the hotel and and and. We usually don‘t book hotels again, but we will definitely return here during our next Japan trip.

Stayed in December 2024

It happened to have insects in the room.

The facility is excellent. Spacious rooms with private onzen with wonderful view . Great breakfast and delicious full course dinner.

Stayed in November 2024

Beautiful views, especially with autumn foliage. Onsen in room is lovely as well.

Stayed in November 2024

Scenery is incredible

Stayed in November 2024

Amazing location, wonderful private onsen on the balcony. The food (dinner, breakfast) was a delicious Japanese-Western fusion cuisine with many delightful courses. The restaurant staff were extraordinarily well trained.

Stayed in October 2024

It would be great to have a bar who serves outside

Everything, top class

Stayed in September 2024

Everything was great and above our expectations except there was no spa services and massages which we were looking for

Unique location with spectacular views and great hospitality from the staff, the half boarding was exceptional and we looked forward to every meal

Stayed in October 2024

No flexibility with late checkout - when asked for 1h extension got some ridiculous price

Nice rooms, quiet location, comfortable spa, good food

Stayed in September 2024

Nothing

The view from the rooms

Stayed in August 2024

Stunning hotel with beautiful mountain views. Onsen on the balcony made it just perfect

Stayed in May 2024

no English menu at all

all perfect and amazing

Stayed in May 2024

Half board included is great because there isn’t really a lot in the immediate area.

Amazing finish, decor etc. Staff were so welcoming and friendly. The views over the river are gorgeous, especially having our own onsen on the terrace to look over it! Great amenities in the gorgeous room including use of mini bar !

Stayed in March 2024

I suggest to provide a catalog to explain how to use the facilities and the house rule, it would be better for foreigners to understand. We did not aware that we cannot wear in-room clothes to the reception and shop area so it caused a bit conflict.

The facilities are super awesome, with free laundry, free minibar (even with alcohol!) provided. Female & Male public bath did interchange each other for evening and morning session, so we can enjoy both facilities. They even have massage chairs in the public bath area for free. Sadly if there is chance to purchase milk/ yogurt after onsen, it will be perfect! The breakfast and dinner are nice too. Breakfast is semi-buffet with quite a lot of salad & drink provided. When we mentioned one of us has certain food allergy, the manager checked in details to ensure everything is alright.

Stayed in January 2024

The hotel locates just behind the train station. The room view is fabulous which facing the river.

Stayed in February 2024

-

Everything, it was exceptional.

Stayed in February 2024

Wonderful place to relax, fantastic gourmet dining. The atmosphere in the hotel is conducive to complete relaxation. The attitude of the staff towards the guests is excellent. The room was incredibly functional and comfortable. I highly recommend!

Stayed in January 2024

Love the hotel and all facilities. Very nice and clean. Definitely going back !

Stayed in December 2023

The staff is stiff and has trouble making judgment cases when things don't add up (which is common in Japan). Staff ignored the "Do not disturb" sign on the door which was a close call. Fortunately, rooms have internal locks.

The room and the restaurant are fantastic. The rooms are spacious and quite nicely designed. The minibar was free, and the highlight of the trip was a bathtub on the balcony. Amazing experience all in all.

Stayed in November 2023

None

Everything

Stayed in November 2023