Price was high. Very strict schedule for buffet with a schedule that might be inconvenient if you checkin late. The buffet was a bit monotonous and repetitive, could use some variety for people who stay longer. In our case for two nights stay it was great.

Friendly and helpful staff. A great buffet with variety and good quality. Nice onsens with easy access until late night. Clean rooms and facilities with a retro feel. The kids also really enjoyed the pool and water slide.

Stayed in October 2024

Beautiful area and relaxing views over the mountains.

Stayed in September 2024

We were not impressed with the buffet but that may be our western taste

Wonderful pools overlooking the valley. Very close to the train station. Nice shop in the lobby Very spacious room

Stayed in August 2024

Room had a stale smell, like faded cigarettes. We spoke to the staff and they said it was normal. After leaving doors and windows open for a day (while we were out) it dissipated a bit. TV is a bit small for the price you pay.

My partner and I were the only Westerners that we could see so did not have much interaction with others. Got a few looks. Yukatas are offered in the rooms should you want to use. We Loved the private onsen on the top floor. Was a good view over the river. Buffet was good, you get an hour time limit to have your breakfast/dinner. however the Buffet did not have any English translations for the food on offer which meant we were scanning the cards and holding up the buffet line 😂 was quiet and very close to Kinugawa Onsen Stn.

Stayed in October 2023

The room had a bad smell. It smelled like cigarettes or something old and musty. The carpeting throughout the hotel is worn and dirty. Long lines at the buffet.

The kids enjoyed the pools and the onsen is nice. There’s even a game room for the kids. Good selection of food at the buffet. Friendly staff, though few spoke English.

Stayed in July 2023

The room is a bit small and out dated compared to similar price hots spring hotel. The buffet food is not impressive, specially the dessert is quite a disappointment.

The service is top notch! The front desk staff speaks english well and helped us book boat ride as well. They have both indoor and outdoor swimming pool, which is a nice surprise. The outdoor pool view is amazing! The buffet has bottomless alcohol drink with good varieties, which a big plus.

Stayed in June 2023

No further comment.

The hot spring bath, the outdoor pools, and garden spa pool, all are good 👍 and fun 😀.

Stayed in May 2023

The buffet dinner is so so.

Stayed in March 2023

The limit of 60 minutes to dine.

The abundant facilities include a large public bath, one level of external foot bath and another level external pools, and an indoor flow pool. it is also one of the closest establishments from Kinugawa Station where one could take a train to Nikko.

Stayed in December 2022

communication in English

good for our kids, Nice buffet dinner

Stayed in November 2022

pool’s time is limited breakfast

staff dinner

Stayed in November 2022

The biggest disappointment was that the room I booked has been listed as the one with the river view, but when we first arrived we received a room that didn't even face the river. They changed the room per my request, but it took around half an hour and didn't lead to the best first impression of the hotel. Considering the price paid, I hoped the stay would be more welcoming. Also, my little sister doesn't speak Japanese, and she was afraid to approach cooks during evening buffet, as some of them were speaking very loudly, when they couldn't understood what she was saying in English.

The onsen (hot springs) facilities were great: we enjoyed indoor and outdoor bathes, and the guests can also visit adjusted playing pool, which has sauna with different temperatures. I also liked welcoming drink you can have if you arrive before 4 pm. It is also close to the station, so it is easy to reach even if you do not have a car.

Stayed in August 2024

This part of our trip through Japan was the unexpected highlight of the whole vacation. Nikko is quaint and beautiful and the hotel was peaceful and relaxing. We had such a great time! The staff were very accommodating and kind to our kids as well.

Stayed in October 2023

Room with smell and no temperature adjustment air conditioner (low, medium and high button only) - too cold

Onsen large enough

Stayed in July 2023

Be warned- private bath rooms on the 9th floor are all smoking and smell like smoke despite “deodorizing”. The rooms are also pretty outdated and could use an update, old carpet and furnishings etc. the wood used for the private baths are somewhat unkempt and could benefit from a proper scouring as mineral buildup was apparent across the private bath. The staff were not as friendly as expected with the price of the hotel. The atmosphere, at times, was strange. We would not stay again as there are many other onsen hotels for cheaper prices that are nicer.

The lobby and common areas were super nice and clean. They had clearly been renovated recently. The food was good and the buffet was huge with a ton of selection. The view from the room was incredible. The local snacks and drinks complimentary to our room were also a nice touch.

Stayed in May 2023

I'm surprised that this hotel doesn't have a higher rating. Everything was excellent. It is a 5 minute walk from the station with picturesque views of the river. The room was very spacious and comfortable with nice toiletries provided. The buffet dinner is great, so much to choose from and very high quality. Facilities are amazing - plenty of indoor and outdoor onsens, two infinity pools overlooking the river plus a host of other facilities I didn't have time to use. Would love to stay here again.

Stayed in April 2023

the pillows are uncomfortable

I loved how it had so many facilities like the pool,public bath and gaming areas,it’s like we’d need a whole day to cover the hotels facilities and I loved the buffet extraordinary

Stayed in November 2022

Food quality at buffet dinner - overall ok, but don't expect too much. Recently updated, you'll see some old marks ( plastic plants and flowers). Rooms are ok, bit noisy from air con, which was hard to adjust temperature.

Indoor spa and swimming pools.

Stayed in September 2022

Excellent Service!! we had a late checkout and only had to pay a lil bit we paid for the parking because we didnt know that you gotta give the card to the front. But the staff talked to us nicely and refunded our money!🥳 Thank you so much

Stayed in July 2022

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024