A bit far from the train station (around 25 minutes away by walking). Off office hour, it's very hard to contact hotel.

Food was delicious with varieties of selections. Hot spring was enjoyable, especially the outdoor hot spring.

Stayed in March 2025

We really enjoyed our stay there. Everything we experienced was acceptional.

Stayed in March 2025

Everything was SO perfect. The room was big and in a mint state, the Onsen was very nice but the best was the staff. We went there in during our honeymoon and they even sent us a dessert gift the first night. Very friendly and helpful. Thanks for making our stay amazing.

Stayed in February 2025

The hotel is something like a resort, with entertainment and public/private onsen options inside: perfect place to relax and rest a bit. Spaces are very well maintained and clean, staff is very nice. The dinner and breakfast are buffet, with a variety of options also for vegetarians. Vegans may not find much to eat, though. If you go with public transport, there is a dial bus connecting to the train station, which however is not included in the Nikko pass.

Stayed in March 2025

When we checked in, the reception took our passports for photocopying. Unfortunately, they missed returning one of the passports. After we checked out and reached our next stop, we realized that one passport was missing, and we had to go back to the hotel to retrieve it, which was inconvenient.

The hotel is fantastic! The room was clean, comfortable, and well-equipped with great facilities like karaoke and a game center. I stayed with my family (14 people in total), and the hotel was kind enough to arrange a private room for us for both dinner and breakfast. The buffet-style meals were very delicious and satisfying. The onsen was excellent, and the view from it was stunning, right next to the Kinugawa River. The staff were also very friendly and helpful, even assisting us with taking photos.

Stayed in January 2025

None

The afternoon snacks was excellent. The staff was very courteous.

Stayed in January 2025

I can’t think of anything.

The availability of a private Onsen. The staff are very friendly and helpful.

Stayed in December 2024

Staff were amazing, couldn't do enough for you. Loved using the private onsen as a couple.

Stayed in November 2024

The room is quite old. I think that's the only point I would recommend for improvement. If so, I think it would be one super hotel in Kinugawa.

Well-trained staff and friendly even speaking English is limitation for some but they tried to support us everything. Also I love private onsen bath it is so great and feeling comfort. Half-board package is great idea it made us to not need to find any foods & drink outside.

Stayed in November 2024

Small towels and not enough towels..

Afternoon tea. Buffet variety of food for breakfast and dinner. View from the room. They provided extra futons to make sleeping more comfortable. Linens, bedding were excellent. Free valet parking efficiency was excellent!

Stayed in November 2024

Staff was very friendly and courteous. Breakfast and dinner had plenty of food options. Private onsens were worth getting.

Stayed in November 2024

Absolutely nothing

First class Japanese style hotel. Just lovely. Half board with the most amazing evening buffet

Stayed in November 2024

There is no place to dry clothes.

Location, service and facility.

Stayed in November 2024

The location was isolated and not easy to get to Niķko. If you come here, it's to enjoy the onsen only.

The onsen was amazing and staff very friendly. Restaurant was brilliant with lots of variety of food.

Stayed in November 2024

Exceptional value for money

Stayed in November 2024

Check-out time. Would be nice and more relaxed if the check-out time will be at 11am.

The staffs were so efficient and full of service mind. They were also more flexible with foreign guests than other typical Japanese Onsen Hotels. Breakfast and dinner were good. Onsen was very good as well.

Stayed in October 2024

The bathroom is designed for sit down showering and not a western style stand up shower.

The location over the river is amazing. Super tranquil and relaxing stay.

Stayed in October 2024

Futon and pillow not the most comfortable. Only way to get to the hotel is via walking, taxi, or special hotel bus. The bus leaves at particular times of the day. To return to the station, you need to ask the staff to book it for you.

We had a large room with a wonderful view of the river. The staff, especially in reception, were warm and helpful. Dinner and breakfast buffets are superb. Great variety. Food is refreshed efficiently and staff clear tables efficiently. I like how they prepare your futon whilst you're at dinner. The onsen baths are great. They swap over for the morning, so you can experience both areas. There's free non-alcoholic drinks in the lounge throughout the day.

Stayed in October 2024

A bit far from the station, so a bit inconvenient to get to

Food was fantastic, service was great, room was nice as well

Stayed in September 2024

Great, just the hotel what I expected

Stayed in August 2024

Enclosed dining area

Lovely family resort atmosphere Tasty and wide ranging buffet for dinner and breakfast Excellent service with friendly staff

Stayed in April 2024

None

Buffet

Stayed in November 2023

Location is a bit far from Nikko station. You need to either rent a car or take a taxi, but I really recommend getting a car for your visit to Nikko area. Great stuff to see that you won't reach without it.

Best hotel I stayed in my trip to Japan. Incredible. Very spacious and comfortable. Super clean. Big place that even has simple, but cool night entertainment. The dinner buffet was some of the best meals we had in Japan, great quality. Samegoes for breakfast. The onsen was also the best we stayed in Japan, with 5 pools. You have a river with a waterfall from the balcony of your room. Leave the window slighty open to sleep to the sound of it. Guests wear yukata and kimono at all times. Full of japanese people, not many foreign tourists. Great experience.

Stayed in October 2023

The WiFi is weak and very little English is understood but staff so make an effort.

We loved the view and the inclusiveness of the hotel. Additionally the prices for add-ons, such as private baths were really reasonable. Staff are friendly.

Stayed in October 2023