Great location for the snow festival and the price was reasonable. Great staff and the breakfast was a good collection of east and west food. Would definitely recommend.

Stayed in February 2025

None

Location is good

Stayed in February 2025

Nothing

Perfect location. Spacious room, very clean and neat.

Stayed in March 2025

It would be good if staff can speak English better.

The rooms are big, comfortable and clean

Stayed in February 2025

It took me a few days to realise there is no cold air from the air conditioning but warm air during winter. To some it is very comfortable but I preferred cold air for my sleep. Nevertheless, windows can be opened to cool the room down. There is a mini fridge where it is able to fit in a 1.5L bottle however, there is no freezer to place my Ice Cream! :( The size of the bed for 2 average sized (169cm) asian adults is relatively smaller than expected. The number of hangers available are limited especially for a couple in winter where you need to hang the jackets and multiple layers of clothing. Suggest to install a long bar and provide more hangers for hanging clothes.

The location is decent as there are a few convenience stores nearby, near to the underground passageway and the room is clean and the staff is friendly. The kettle is pretty clean with no rust inside. The amenities (comb, cotton buds, tooth brush and tooth paste) can be obtained at the reception. There are 24hrs reception service where you can ask for help anytime.

Stayed in February 2025

Good location and clean room

Stayed in February 2025

Price is expensive even when yuki matsuri is over

Very good hotel, modern building, very well placed in Sapporo for every activity (i walked 90% of time)

Stayed in February 2025

The aircon was centralize i think so hot

Near everything. And they have laundry that's what i really enjoyed!

Stayed in February 2025

Bed too small for two people

KOKO Hotel was a great find. The staff member that greeted us wasn’t as happy or friendly as any other places we visited, but maybe he was having a long day and was tired. Our room was clean and we had fresh towels and night clothes hanging on the door for us the very next day we got back into the hotel from touring the city. One special host helped me set up a bus service to Niseko and I was very very grateful for her help and assistance as another hotel I needed help from told me to pick up the phone myself and call and they didn’t understand what I needed. So I am very grateful for her help and patience with this and with me. Our room was small, but that is normal here. It our bed was a twin size and not a queen, probably my fault and should have looked on my booking. It hosted a kettle and a fridge, no microwave. We were quite central to everything and still being winter we enjoyed a lovely walk around the area with a Lawson’s, 7/11, and Family Mart all at our convenience if needed. No view for us.

Stayed in February 2025

A bit expensive and the instant coffee not taste good

Great location between Sapporo station and Odori

Stayed in February 2025

Rooms can be noisy. Especially when people talk on the hallways. Due to visiting in a busy period, earplugs were required to sleep because occasionally people would talk loudly going to and from their rooms.

The location of the hotel is amazing, being so close to Odori Park and Sapporo Station. You can get to many different places easily from this hotel. Staff is friendly and you can take amenities you desire from the lobby, including tea bags.

Stayed in February 2025

Hotel Staff : 1) The first day when we checked-in, the front desk young man struggled so much with his really really limited English to go thru the check-in process and answering some basic questions about the hotel. And through the 4 nights stays, I found out that all the front desk staffs that I met were all unable to speak simple English. Not enough to deal with the hotel guests. For the past years traveling around Japan and staying around 20 hotels, Koko Hotel Sapporo Ekimae was the first hotel that I came across in a big city like Sapporo with front desk staffs struggled to speak to the hotel guests in English. 2) On the checked-in day, the other front desk female staff who was just standing next to the male staff who was struggling so much with his explanation. She did not step in to help him although she wasn't serving anyone or on the phone. And on the regular days, if the hotel staffs met the guests at the lobby, they will just walked away without saying anything or smile. Avoiding eye contact with the guests. I wondered whether they acted unfriendly because of their limited English or they were not trained. Other Japanese hotels I came across will at least greeted guests in Japanese with confidence if not in English. Room : Its okay that the hotel only provide one pillow BUT please provide at least a regular size or a bigger pillow. The pillow they had in the room was flat and about 3/4 size of a regular size pillow. I can't sleep with a flat pillow and the pillow was not big enough to fold, I decided to ask the front desk for an extra pillow. They only offered one extra towel to layer over the pillow. Others : It will be nice if they cleared the snow that was piled at the outside of the hotel entrance. Once a day will save the hotel guests from falling when coming out or returning to the hotel.

Location : Located between 2 main stations. And the underpass entrance that lead to the 2 stations is only 1-2mins away from the hotel. It was the main reason why we stayed in this hotel.

Stayed in December 2024

Close to the train station, on a central yet quiet street. The staff was really accommodating and we could leave our luggage for the day after we checked out.

Stayed in January 2025

The room and bed are very small. We saw old slippers and other dirty things under the bed, we tried to ignore haha

Good location and decent room for the price you pay. Good value for money

Stayed in December 2024

A little more space in the room would have been superb.

Connected to JR Lines station via underground pathway. Neat and hygienic. Breakfast was simple but could get monotonous.

Stayed in November 2024

The hotel was a 15-minute walk from the station. The room was small but comfortable and clean. The breakfast was in the restaurant next-door and it was a buffet with lots of choices.

Stayed in October 2024

Asking white europeans if they can speak japanese is ridiculous and unprofessional. Rooms could be cleaner.

Approximately 10 minutes by walk from Sapporo Station. Not easy to find at the beggining. Very basic, you have everything what you need. All amenites like shampoo, conditioner, body wash, slippers, nightgown, tea, coffe. It is hard to comunicate with receptionists, but they use translator then it goes somehow.

Stayed in December 2024

Good location. Everything was good.

Stayed in November 2024

Good & simple

Stayed in November 2024

Found the room a bit dysfunctional, specially the bathroom, the toilet was very small, too cramped, rather than a hotel room it felt like a boat cabin

Location,

Stayed in November 2024

The double bed is small (which is does say when booking) however I didn’t realise it would be up against the wall on one side which meant my partner unfortunately was uncomfortable and didn’t get a good nights sleep.

The staff are nice. Hotel is clean. The location is pretty good.

Stayed in November 2024

Location is super nice. Can easily access to hotel via under walk and it only take 1 minute from Exit 7. It is very important and convenient especially during the winter season and/or rainy weather.

Stayed in November 2024

Couldn’t control the ac which turns on the heater mode automatically. Staff didn’t clean up the room every day even though I placed the clean up sticker out

Location

Stayed in November 2024

Location

Stayed in November 2024