It would be useful if more staff could speak English. We manage to get all info, but it would have been much easier with more english-speaking staff.

Everything was perfect. Incredible stay.

Stayed in April 2025

Nil

I really enjoyed the comfort and warm hospitality by the staff

Stayed in March 2025

Free pick up Good service from receptionist Allow me to take pictures of waterfall sauna when there's no one.

Stayed in April 2025

Super authentic village and food. View from the room was on the small waterfall and mountain river.

Stayed in April 2025

Dinner a bit overpriced for what it was, but still very delicious. And all in all a great experience.

Very beautiful onsen, very friendly stuff, not too busy (we were there in the beginning of April)

Stayed in April 2025

Setting, different onsen, bedrooms, food

Stayed in April 2025

No shower in the room. Need to go to public bath to shower after private onsen.

Very clean. Private onsen and public onsen are good. Garden is well maintained and beautiful. Beautiful atmosphere.

Stayed in March 2025

We booked a Japanese-style riverside villa with our own private bath — the spacious interior and beautiful outdoor views were well worth the price. There were many different types of public baths too with varying views/ambiances. Dinner and breakfast were top-notch — you can tell that they’re made of quality ingredients.

Stayed in March 2025

Location: It’s quite a walk in if you’re not driving, so for those taking the bus, just note that you have to cross the road from where the Kyushu Odan Bus drops you off. Alternatively, the onsen offers transport to and from the bus stop. If you drive, the onsen is located a short 3-minute drive from the main road and has ample parking space for your vehicles. Staff: Very helpful! Premises: Extremely clean and wonderfully maintained for such a traditional ryokan. Facilities: excellent. One of the most beautiful onsens I’ve ever been to. Do note that the 3 outdoor baths (cave/riverside/waterfall) are all mixed (except for 8-10pm where it’s exclusively for female use if you’re not afraid of bugs). The private baths are beautiful too but requires you to get keys from the front desk and there is no reservation for these, you just have to try your luck. Our room had a private bath that faced the river and it was really wonderful! In general, I don’t recommend using the outdoor baths at night because the ryokan is surrounded by forests which draw a lot of bugs to the lights in the evenings. Food: Amazing. The dinner and breakfast that we had with the ryokan were both superb. Everything was delicious and the portions were very satisfactory.

Stayed in March 2025

Just minor Details, you only get one large towel which is kind of unusual for western tourists. Also the onsen had a women only bathing time from 20:00 to 22:00, which is completely fine. When we went again at 22:00 the onsen was still closed for men though and we had to wait half an hour more.

Staff was extremely friendly and forthcoming, the Onsen were amazing and the food was delicious. We absolutely loved staying there. The bedroom was also very cool in a traditional japanese Style.

Stayed in March 2025

Leaving... I didn't get to try their egg!

Breakfast, dinner, customer service, facilities, the many onsens, everything!

Stayed in February 2025

Exceptional care from staff, with an array of non-Japanese speaking staff to support your stay here. Comfortable with multiple Onsen bathing options. Food was good, too.

Stayed in March 2025

Nothing especially.

We could wear Yukata, it was so nice!

Stayed in February 2025

Meals were exceptional, access to onsen was easy and quality of the baths were great.

Stayed in March 2025

Traditional onsen ryokan that is gorgeous inside out. Room is cosy and the food are so delicious! Beautiful place with multiple types of onsen house. Do take time to try them out. They are so traditional that they still have mixed genders outdoor bath. Good that they allocated a night time slot for female only so ladies can also enjoy the outdoor onsen and cave onsen. They also have a few private onsen where you can use for 50 minutes per usage. Truly enjoyed the onsen experience.

Stayed in January 2025

Nothing

The service is awesome! All the staff, from the reception to the dining room, are extremely helpful and friendly. The room is spacious for even five people. Their onsens are well maintained and beautiful. Dinner and breakfast Kaiseki are beyond my expectations.

Stayed in February 2025

Wonderful onsen Very friendly staff Breakfast and dinner were just amazing!

Stayed in February 2025

Everything was great...

Beautiful place,fantastic room ,amazing service and food. The best place we visited on this trip. We will come back to stay longer....

Stayed in February 2025

Staff are nice and professional. Great arrangement and communication in advance. Private onsen is perfect for a family with kids and elderly. We stayed here for 2 nights with great variety of food.

Stayed in February 2025

The resort is a little far from town.

Stayed in December 2024

Nothing!

Loved everything about it!

Stayed in February 2025

We felt the meals were a bit on the smaller side.

The ryokan had many options of pools. The meals were delicious. The staff was friendly. We enjoyed the private family spa very much. The room was very spacious and comfortable.

Stayed in November 2024

Rooms are a bit dated

Beautiful scenery

Stayed in January 2025

Exceptional ambience, Onsen and cuisine.

Stayed in January 2025