We liked everything!

We loved our stay at Rakki Onsen! The location is about a 2 minute walk from the Yudanaka train station (which had the most amazing restaurant called Goen). The hotel was simple but very comfortable, clean and accommodating. The hotel owner made sure we had everything we needed and is the absolute sweetest person. Her joy is contagious. She drove us to the snow monkey entrance (which saved a pretty good walk from the bus station) and provided a huge breakfast each morning. We had the onsen to ourselves each time we used it. It closes from 9am-3pm for cleaning so I would use it at 7am and again before and after dinner.

Stayed in April 2025

Excellent place and excellent people!

Stayed in February 2025

Onsen in the basement

Best checkin experience ever and I have stayed in hundreds and hundreds of hotels

Stayed in April 2025

We loved it! The ryokan attendant was so kind and sweet. He gave us a free ride the next morning to the snow monkey park. Our room was comfortable and clean, and we enjoyed the onsen.

Stayed in April 2025

The room is really comfortable, very big. The staff was so nice, they take us to the monkey park for free. The location is perfect if you are tracing from/to Yudanaka station

Stayed in March 2025

Clean, exceptional customer service, great location.

Stayed in March 2025

It was quite cold in the room and in the bathroom during the winter time

Perfect location! Close to the station, you can easily get to the bus or train. Great owner and personnel! Very friendly staff

Stayed in March 2025

Not sure if there was anything offered at night in the restaurant when we were there. It just may have been out of the wrong season, but we would have liked to spend some time with our host they were so nice.

Such a great family, so welcoming and comfortable. Clean and hot onset, perfectly situated to relax and refresh after a day in the snow! Host is so warm and helpful, arranged transportation that was not needed and offered support for places to eat and visit. Comfy, spacious rooms. Fantastic breakfast!

Stayed in February 2025

The staff are kind

Stayed in January 2025

Very friendly and helpful staff. Breakfast was very nice too

Stayed in March 2025

The shower room was a little cold and had a slight smell.

Mrs. Kobayashi and her staff had not served gluten free meals before, but we asked if she could accommodate before our arrival. The first night, I provided GF soy sauce to the chef and they prepared a great kaiseki dinner. The next night, they bought GF soy sauce and pure rice vinegar andd prepared another one the next evening. I do not eat meat, so they provided significant options that were vegetarian and fish. The tofu in this photo was outstanding! They made sure I had options for breakfast as well. They served the local apples at each meal and also had yogurt in the morning. Beyond the food, Mrs. Kobayashi was generous with her time and offered equipment/clothing to lend for winter sports and microspikes to visit the snow monkeys, AND they have drop off service for Snow Monkey Park.

Stayed in March 2025

Great caring hostess and location for viewing Snow Monkeys.

Stayed in March 2025

What booking.com charged was not worth the property. That said the staff is absolutely amazing. That is worth the unreasonable rate.

Stayed in February 2025

Free ski clothes rental

Stayed in February 2025

The staff are very welcoming and some of the nicest people I had met while travelling to Japan

Stayed in January 2025

Such friendly, helpful, and generous staff. There was a fabulous free buffet breakfast and free shuttle to the Snow Monkey Park. Couldn't have been more hospitable. Our room was really large too with great facilities.

Stayed in February 2025

The entry way was a little messy

The staff was so friendly and kind! They didn’t speak English (we’re from the USA), but made sure to translate everything until we understood. Very easy and friendly! The beds were incredibly cozy. Everything was as expected and noted on the listing. It was great to have a driver to and from the monkeys. The staff helped us with late check out when one of our people got sick. There is a karaoke room in the basement that was very fun on our last night, and we wish we found out about it sooner! We loved the traditional Ryokan experience! We’re very happy with our stay!

Stayed in February 2025

Nothing. All was good.

The hotel owners are so kind and available. They assisted us throughout our stay and we got a lot of complimentary services we did not expect. Free transportation to the monkey park, free rental of ski materials (including clothes, helmet...everything!). My walking shoes broke and they tried fix them and gave me another pair to use in the meantime.

Stayed in February 2025

Nothing

The overall friendly and helpful host and staff, and it’s proximity to the train and buses.

Stayed in February 2025

Nothing.

Booked two rooms for two nights with breakfast and dinner included. The rooms were the largest we saw in Japan. Mineral water onsen is in the basement and we used it several times.

Stayed in February 2025

The hotel very kindly lent us boots and clothes for a day in the snow.

Stayed in January 2025

Traditional rooms, clean comfortable bedding. Host was very nice and drove us out to the monkey park

Stayed in January 2025

The wet room in my room smelled of cigarettes, to the point that it’s probably impossible to get rid of. I couldn’t go in the wet room

The room was comfortable and the staff were very helpful. They lent us ski equipment at no additional charge and transported us to and from the ski slopes. Buffet style breakfast was delicious with a lot of options. The hot spring bath was small but nice, and I was often in there alone.

Stayed in January 2025

The staff (and the lady managing the hotel especially) were extremely kind and supported us handling daily issues (such as booking restaurant in the nearby). The room was bigger than the average in Japan.

Stayed in February 2025