The hotel is in a beautiful setting in Gora. The reception was very accommodating. The room was spacious, with a large private bathroom and a bathtub, which was perfect since it was snowing outside and around freezing. The option of a private onsen was also fantastic. The room was cozy, and the beds were comfortable. I definitely recommend staying here!

Stayed in March 2025

We had to book 3 days in advance for diner, but nobody told us and there is only 1 restaurant nearby. The breakfast was really average. It was a 25 min drive from the lake (or a 40 min bus ride, when there is one).

Nice rooftop terrace, pretty surroundings. Spacious bedroom but really small bathroom.

Stayed in November 2024

Very small bathroom and wc

Nice view Amazing staff Very clean and authentic Shuttle service

Stayed in October 2024

Nothing.

hotel location, cleanliness, staff help and breakfast.

Stayed in October 2024

The only problem is the location is a bit isolated difficult to get to and from.

Great service and facilities. Staff is hardworking and friendly. Breakfast was good but mostly for Japanese tastes.

Stayed in July 2024

A bit far from the train station, impossible to walk, although they offer drop off and pick up at predefined times. Dinner was good, but not enough for a big appetite. For breakfast, mostly Japanese food, lacks more options for foreigners.

Nice hotel, very kind staff.

Stayed in July 2024

Allocation of time slots for breakfast and dinner, breakfast variety was poor from our point of view. Dinner menu was different for group of tourist and this was disappointing as we could not select our dishes. It was already set up for us and we didn't have another option. Transportation was a problem, it was scary to think about an emergency during the night. Communication with staff was very difficult because of lack of English speakers. Only one person came to the hotel when we arrived and he could speak English but was not around during the rest of the days we stay.

The location, mountain, nature, walking around, very close to the Gora park which was our objective to visit and take the cable to view Fuji Mountain and the volcanic activity below the cable car route. We booked all dinners during our stay and it was amazing, prepared with love. Breakfast was also good.

Stayed in April 2024

There is no lift - not a major problem on arrival and departure as the staff were happy to help with baggage, but something to bear in mind if you have trouble with stairs.

This was by far the most expensive hotel we used on our tour of Japan, but the only one with half-board included, which was much appreciated - looking for restaurants nearby would have been a challenge around the steep streets, especially for people of our age. To our delight, the evening meals were 5-course affairs, a mixture of Japanese and European dishes (e.g. onion soup!), different on each of the two nights, with a good selection of reasonably priced drinks. Breakfast was a buffet, again with a mixture of Japanese and other foods. The staff were brilliant and very helpful, especially with handling our baggage. There is a courtesy shuttle to and from the station at Gora that you can use each day (though you need to book the time in advance), and this gives easy access to the Hakone cable car and ropeway.

Stayed in May 2024

An uphill 30min walk to the hotel from Gora Station.

Spacious room. Great dinner. Hotel bus pickup from Gora Station. Yakuta to use in hotel room was of good quality.

Stayed in April 2024

Excellent dinner !

Stayed in April 2024

The location because access to the hotel was up hill quite a way from the station with difficult terrain. There was no shuttle available before 8:30 am and after 5:00, this meant we had to walk to the station with our luggage to catch the 8am train. Taxi availability was scarce therefore in the evening we had to wait 30 minutes in very cold conditions. We had to share a taxi with another person heading in the same direction to another hotel. Would not recommend this hotel.

The room was spacious and very comfortable.

Stayed in March 2024

The smell. The food is just ok

There’s really not much to like

Stayed in January 2024

The address ink in booking.com didn't work. It led us to a different location, quite far away from the hotel. This happened a couple times during our Japan stay. The hotel address should be available in both English and local language. If a link is used, it should use Google map that provides better guidance.

Stayed in November 2023

Transportation is time-consuming and inconvenient from the Gore station to the hotel. Even though the hotel provides the shuttle services, it requires a specific time to arrive and being picked up.

The staffs in this hotel are so friendly and helpful.

Stayed in November 2023

The bathroom could be cleaner. Stain on sink that I have to clean myself.

Generrous Japanese breakfast ! They provide few yukata designs for hotel guest to pick.

Stayed in November 2023

Food was disappointing. Dinner was good the first night, but then the same meal was served for the next two nights. Despite many foreign guests, breakfast was 100% Japanese without any bread of any sort. Indoor onsen was a bit characterless.

Good room with very comfortable beds. Staff eager to please. Location is a long way uphill from the station, but the shuttle bus can often be arranged. Otherwise go to Naka-Gora, the third stop on the cable car, from where it is an easy walk if you don't have cases with you.

Stayed in October 2023

The only not perfect thing was that the reception didn’t speak much English and we sometimes had to use a translator.

Extremely friendly and accommodating staff, nice location in the nature and modern and spacey rooms. The beds were very comfortable and we could use the Onsen bath free of charge. There were slippers and Yukata bath robes to rent for free, we felt it is a very traditional place and definitely was a unique and relaxing experience. Tje reception provides a free ride to and from Gora station that you can sign up for a day in advance.

Stayed in October 2023

The location was uphill walk from the station so taking a taxi was needed with luggage

The staff was friendly and helpful. The meals were delicious and the onsen was great. They had a morning shuttle to take you to Gora station.

Stayed in October 2023

Scaffolding around the building when we stayed, but no building noise. Needs a bit of modernization.

Quiet area, away from crowds. A more traditional style of hotel- no shoes, only Japanese cuisine. The banquet meal was a great opportunity to try an authentic Japanese dining experience. Very attentive staff.

Stayed in October 2023

Lovely peaceful place up the mountain side.

Stayed in October 2023

The staff was so sweet and helpful, they are a big reason for the high rating. The facilities were also nice. Big, clean rooms and nice location in the forest, very calming.

Stayed in September 2023

There were some works on the building

The onsen and the kimonos !

Stayed in August 2023

They were renovating and the building looked as such. The room carpet could’ve been cleaned better and I think that the shower curtain had a mold spot on it. Other than that,good conditions

Room was spacious and they had an onsen on the property.

Stayed in September 2023

The staff was extremely helpful, dedicated and professional. We had an issue with our mobile phone and they helped us to sort it out. Great customer service.

Stayed in August 2023