Reviews of HOTEL LiVEMAX Yokohama-Eki Nishiguchi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
220-0004 Kanagawa, Yokohama, Nishi-ku Kitasaiwai 2-10-32, Japan
#131 of 143 hotels in Yokohama
Guests' ChoiceReview Score
Based on 56 hotel reviews
6.2Score breakdown
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Cleanliness
6.8
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Comfort
6.7
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Location
6.1
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Facilities
6.5
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Staff
6.7
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Value for money
6.7
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Free Wifi
7.5
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Showing 1 - 25
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Reviewed: January 27, 2025
Flowbee3
United States3 Reviews6.0“Good experience, I would definitely stay again if I were traveling alone.”- • Leisure trip
- • Couple
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 7 nights
The "Double Room with Small Double Bed" was far too small for two people - but would be just fine (but still tight) for one person. Also, there were only towels for one person, nor would they issue two room keys (which I understand is somewhat normal in Japan). Definitely opt for a larger room if you're traveling with someone.
The breakfast at Doutor's was great - both the food and the coffee. It was about a 4-5 minute walk away.
Stayed in January 2025
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Reviewed: October 26, 2024
Piero
Japan14 Reviews2 helpful votes7.0“Cheap, clean enough, small room.”- • Business trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Some staff could not help about anything. No early checkin No ability to suggest an external arming place.
Central and essential things worked
Stayed in October 2024
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Reviewed: March 20, 2024
Jane
Japan1 review5.0“Worst hotel I’ve ever known .the price is not worthy to stay .”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not recommended these hotel.
No breakfast included. The staff are unkindly, they will not help you to find a taxi. There’s no taxi nearby in these location. Family got trouble to get taxi going to YCAT. They walk quite along with their baggage to grab a Taxi. These hotel management services was very poor and receptionist staff are unprofessional & disgusting.
Stayed in March 2024
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Reviewed: December 14, 2023
Jean
Japan1 review7.0“It was comfortable and close to the station.”- • Leisure trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 2 nights
None in particular.
The staff were accommodating.
Stayed in November 2023
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Reviewed: August 10, 2023
Stephanie
Germany1 review5.0Fair- • Leisure trip
- • Couple
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room very small, carpet, bathroom like on a cruise ship one plastic cell
Stayed in August 2023
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Reviewed: July 10, 2023
Akinori
Philippines8 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 4 nights
kinda need more cleaning
location
Stayed in July 2023
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Reviewed: July 10, 2023
Akinori
Philippines8 Reviews6.0“everything is ok”- • Leisure trip
- • Family with young children
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 2 nights
The old lady on the front desk is kinda rude on our first day, good thing she never showed up during our whole stay
I like how helpful some of the staff and the location is very near to main train station.
Stayed in July 2023
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Reviewed: April 24, 2023
Ricair90
Germany29 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room is good enough but it's getting old. Some spots should get a repair or change.
It was near the train station and a good starting point for a walk in the evening. Good first stop. Good for a shower and a sleep.
Stayed in April 2023
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Reviewed: June 12, 2022
Michelle
Japan6 Reviews7.0“giving 3.5 stars out of 5”- • Leisure trip
- • Family with young children
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
except there is no phone to contact receptionist in room you have to go to 1st floor to front desk
everything is nice and clean but not all amenities are in your room
Stayed in June 2022
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Reviewed: May 24, 2022
Tatee_p
Japan21 Reviews5 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Quite far from yokohama Station
Stayed in May 2022
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Reviewed: May 17, 2022
Wendy
Japan88 Reviews24 helpful votes7.0“Walking distance to Yokohama station.”- • Business trip
- • Solo traveler
- • Double room with Small Double Bed - Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to Yokohama station.
Stayed in May 2022
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Reviewed: April 1, 2025
Wade
United States1 review3.0“Glad to be out of there.”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 4 nights
Two twin sized beds pushed together sleep 3 people. Not acceptable. pretty poor.
There was no breakfast.
Stayed in March 2025
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Reviewed: March 16, 2025
Zylynn
Philippines1 review8.0“Good”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Not much space in the room so it's a bit uncomfortable if you're staying long and have big luggages. Also, they don't have luggage deposit services so it's not that flexible for busy travelers.
The hotel has microwave inside the room and there's a convenience store nearby.
Stayed in March 2025
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Reviewed: June 1, 2024
Brenda
United States1 review3.0Poor- • Leisure trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 9 nights
- • Submitted from a mobile device
Place way too small. Not what I was expecting. If I wanted my room to be clean it had to be done by 11am. If I’m on vacation I don’t want to be disturbed at 11am. My room was not clean for several days because of that reason, which I think was inconsiderate for the gust.
The place was clean , located good
Stayed in May 2024
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Reviewed: March 3, 2024
Mary
Japan129 Reviews16 helpful votes4.0“Hospitality let down”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I think the staff’s response needs to be addressed. It’s not that she wasn’t nice. But her reaction made me felt sorry for myself. As if I asked her for too much and I should be embarrassed for it. There are 4 of us in a room and all of us have different plans for the evening. I asked if i can get an extra key card so as not to disturb the others. Staff exagerratedly gestured that the request is impossible. I felt so small as I told my family members that this hotel is a good one. Next, I asked if I could leave one bag after check out. May have been my mistake, but I didn’t see that it is not allowed. All other hotels i’ve stayed at didn’t have this restriction. Not even hostels. And yet… Hotel Livemax. And again, the same staff, the reaction is over the top, smiling so happily to tell me no, it’s not possible. She’s a foreigner and I know not all foreigners are like this but i really think she should be trained how to adapt to Japanese way of hospitality. I usually stay at the same hotels in my travels. That’s why I stayed here for the 2nd time. But after this, I will never ever stay at this hotel again.
It’s my 2nd stay at this property. This time i brought my family as my previous stay was overall OK. I think the location isn’t so bad. The price isn’t so bad, too. The room size is OK unless the group has a lot of bags.
Stayed in March 2024
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Reviewed: January 7, 2024
Nicole
Australia20 Reviews4 helpful votes8.0“Good for short stay in good location”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The staff would not allow us to drop off our bags when we arrived early and would not allow us to check in until exactly 3pm.
The hotel is located in an excellent neighbourhood near the station and shops and restaurants.
Stayed in December 2023
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Reviewed: December 24, 2023
Atsuko
Thailand1 review8.0“Thank you so much!”- • Leisure trip
- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not enough space to open our suitcases. Checkout time at 10 is early. It would be good to have a place where we can hang bath towels.
Convenient location, good shower, good bed, easy check in/out.
Stayed in December 2023
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Reviewed: August 14, 2023
Liam
Australia4 Reviews8.0“Good”- • Leisure trip
- • Family with young children
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 6 nights
Rooms were a bit too small.
Good location
Stayed in August 2023
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Reviewed: July 30, 2023
Pradeep
Japan11 Reviews2 helpful votes1.0“It was a bad experience to select the hotel, with poor facilities”- • Leisure trip
- • Couple
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom is very bad. Broken shower handle. The entrance of the hotel was dirty. Breakfast included, but no option for vegetarians. It was a shocking experience indeed
Nothing
Stayed in July 2023
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Reviewed: July 27, 2023
Puttiano
Thailand59 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was very nice. The price was reasonable.
Stayed in June 2023
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Reviewed: July 14, 2023
Vincent
Panama4 Reviews8.0“Short and sweet, exactly what we were looking for”- • Leisure trip
- • Couple
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Small
Simple
Stayed in June 2023
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Reviewed: March 23, 2023
Severn
Hong Kong4 Reviews4.0Disappointing- • Family with young children
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No luggage storage in lobby is a big concern
No
Stayed in March 2023
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Reviewed: August 29, 2022
Kenan
Japan1 review4.0Disappointing- • Business trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 1 night
The bed cover was durty, the carten of the bath was not closing
Stayed in August 2022
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Reviewed: July 25, 2022
Zoe
Japan4 Reviews1 helpful vote9.0“Sleep and clean with satisfaction”- • Leisure trip
- • Solo traveler
- • Double room with Small Double Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Provided a kettle but to my surprise no tea. Considering everything you could possibly need was provided it was a little surprising that this was left out. But that's not really a problem, just a little thing to point out.
Loved the bathroom facilities and the aircon was heavenly. The microwave(range), mini-fridge, and kettle were a welcome bonus. The room served it's purpose and more!
Stayed in July 2022
Showing 1 - 25
