The hotel was a little old and there was a damp smell in the room and around the hotel.

The room was cosy and comfortable and having an in room Onsen was good. I also liked that they had Private Onsen rooms where just my friends and I could use. The dinner was very well presented and delicious. Location was convenient as there was a bus stop just outside the hotel and the hotel did transfers to Okawadani station. Staff were very pleasant and helpful and could speak English.

Stayed in October 2023

The roads around the hotel have no foot paths so it can be dangerous walking to the 7 eleven. And the bus stop nearby is so easy to miss.

The food the atmosphere and the staff were fantastic.

Stayed in October 2023

The bed mattress is hard and it aggravated my back pain every time I wake up in the morning.

Location is excellent and the dining is great .

Stayed in October 2023

No complaints. If I were to be critical, some areas are a little worn and could use a detailing/update to improve. But nothing that detracted from the stay as a whole.

Everything. It was a short walk downhill from the train station, and they had a shuttle bus to take us to the train station on check out. The hotel itself is not far from the bus route to the Hakone circuit. They stored our luggage and had it in our room ready when it was check in time. Staff are very friendly and their English was great! (Much better than our basic Japanese) The onsens were amazing, the room traditional and beautiful. The private onsen in the room is spacious and we enjoyed hearing the nearby river and waterfalls whilst relaxing in it! The food, traditional and delicious. Personally some of the flavours were not for me, but there was still plenty to eat that I did enjoy! When booking I thought it was on the expensive side, but it was so worth it!

Stayed in October 2023

The building is a bit out-dated

The dining experience was superb and the private onsen inside the suite blended with natural environment and gave us some wonderful experience

Stayed in October 2023

The restaurant was closed during our stay but we were informed in advance, so we could make arrangements.

A very nice traditional hotel in Hakone with private (onsen style) bathrooms in the spacious rooms and shared bathrooms on another floor. Extremely friendly and courteous staff!

Stayed in October 2023

Liked everything.

The suite was very clean with lots of extra touches for our arrival. The outdoor private onsen was well designed, with amazing views.

Stayed in October 2023

Location is less convenient . However, there is a free shuttle service to the train station.

Excellent facility and service.

Stayed in October 2023

view from our hotel room was amazing

Stayed in October 2023

everything!, full great experience for us! Starting room and the view was awesome the onsen was the first time for us, so very happy and good momment dinner and breakfast delicious :)

Stayed in September 2023

The location is good but could be a little more convenient.

The room was very big and the private onsen was excellent. Good view to the river below. Charismatic staff during check-in paired with very endearing explanation of facilities.

Stayed in October 2023

NA

Excellent service . Room is very clean and pretty. Very near a bus stop hence easy to travel

Stayed in October 2023

Nothing really, the property is modest and provided everything that we needed.

The staff were professional and hospitable! Especially when we arrived early, Aya was so accommodating and made our day sightseeing trip easy.

Stayed in October 2023

Service provided was exceptional, staff are so friendly. I like the private room for hot springs, we enjoyed it a lot.

Stayed in September 2023

Loved the dinner and breakfest.

Stayed in October 2023

nil

The private in room onsen bath.

Stayed in October 2023

Everything was amazing

The view was amazing, the stuff was really nice and helpful. The food was amazing. And the privet onsen was on spot.

Stayed in October 2023

Special Drinks are not included in the half board, only green tea.

Food is exceptional, staff and shuttle is great.

Stayed in October 2023

No breakfast and dinner at the site during our stay. A little inconvenient to get food if you don’t have a car. But there are buses ( 2minutes by foot) and trains (10 minutes by foot ) circulating very often. So it definitely is doable.

Very friendly and helpful staff, nice private onsen, big room with a nice view.

Stayed in October 2023

The onsen bath, though nice, was a bit run down, with floor boards broken. The view was ok, but I didnt like the other buildings on the hill overlooking the resort.

The location by the river.

Stayed in September 2023

Nice place

Stayed in September 2023

Very comfortable beds Amazing dinner and breakfast

Stayed in October 2023

The hotel lacks a lot of maintenance, room was clean but in some places seems that they never bothered to clean, like the ventilation and the mold.

Location

Stayed in October 2023

Non.

Good location with forest and streamlet. The room was big and clean with private bath. Nice staff.

Stayed in October 2023

Everything was perfect.

We absolutely loved this hotel. It was even better than what we were expecting. Our room was big and included an entrance area with a mini-bar and amenities, a lounge room with tatami and a traditional Japanese seating area, a king-size bed, a spacious bathroom and a private onsen. We enjoyed every moment of our private onsen; despite the very hot July weather, it was still relaxing to bathe in hot water after a long day. The hotel also has family onsens available for hourly occupancy and a public onsen as well; on the same level, there is a relaxing lounge as well with a coffee and vending machine. The hotel is filled with beautiful art pieces and historical furniture. All amenities were provided in the room, including skin care products. Beware that reaching this facility by public transport is very difficult: it is situated on top of a steep road, and there are very few taxis available in Hakone (which need to be booked up to days in advance); additionally, there are no restaurants around. Free parking is available. We did not eat at the restaurant as we didn't book in advance but the service and menu looked wonderful. Wish we had stayed longer!!

Stayed in July 2023