Nothing at all

Everything was amazing! Planning to book our trip next year and definitely at this hotel.

Stayed in June 2022

they should consider serving dinner for extra charge since there aren’t many food options outside of hotel in the area.

cleanliness and breakfast

Stayed in June 2022

the bed not comfortable

in room onsen

Stayed in April 2025

Onset could have been cleaner

Food was traditional Japanese and was a great experience. The staff were so friendly and welcoming.

Stayed in April 2025

If you are not driving to the hotel the access is poor, as no footpath on road. Staff friendly, dining experience good but not exceptional. Windows needed a good clean.

Stayed in April 2025

1 night stay. Private cedarwood onsen in room, which is essentially what we came for. We relaxed and enjoyed our stay. The reception staff was kind. Dinner and breakfast felt a bit rushed as if they wanted to hurry you along. Overall, we just felt that the value for money wasn't exactly in line.

Stayed in April 2025

Humidity between 60-70 % inside the room (no possibility to bring it down),older interior (even if well preserved),

Shuttle service was good, the food was fantastic, onsen were cozy and big-sized, staff was very nice and polite.

Stayed in April 2025

The hotel was very old and depressing. There was mold around the indoor private bath. The price was very high and not worth it. I would Rate this hotel only 1 star. We stayed only one night and couldn’t wait to leave.

We were unable to eat the dinner was not appetizing.

Stayed in March 2025

The rooms are dated. With a little updating it will be great.

the rooms are spacious

Stayed in January 2025

I stayed in a room with a hot spring bath. The glass door of the bathroom couldn't stop the steam from coming out, it made me feel that the room is always a bit humid. The second thing is when I asked for an extra duvet I was told there'll be charge for this and they could only provide extra blankets for free. I think that was weird.

If you're driving the location is excellent. You can find what you need mostly nearby. The food is good.

Stayed in November 2024

Even though the retro vibe can be charming, I agree with previous visitors when they said the amenities were outdated. There should be more smart TVs available in the room. Also there were quite a few bugs in the rooms. Unfortunately, what we didn’t like the most about our stay was the breakfast. Not only did it not taste as good as the dinner from the night before, it was also too light. On top of that, we didn’t like having to pick at fish bones first thing in the morning. We were hoping for more of a continental breakfast. It was a disappointing note to leave on. However, because the dinner was so good, I trust that the restaurant can come up with a better breakfast in the future.

I liked how secluded it was and that it was deep in the mountains. I also liked how we were right above a waterfall, so it was very nice to hear at night. The whole property had a retro Showa vibe to it. The shuttle car was very clean, and the staff was very warm and helpful. Moreover the autumn themed dinner (especially the snapper pie) was fantastic, and so was the ice cream available on the fifth floor. Most importantly, the onsen was very relaxing.

Stayed in September 2024

The facilities need maintenance asap. We booked the private onsen but the floor is too dirty and smell not nice . The bathing area also need to be big cleaning . Not like in the picture at all😭

Its close to the openair museum

Stayed in June 2024

Our room was needed renovation: mold in the bathroom ceiling, old furniture

Location, staff

Stayed in April 2024

Very dated. A bit out of the way. On the last the reception lady let herself down due to a misunderstanding over a taxi booking. She came across quite rude and condecending.

Very scenic and nice views… opposite a bus route which was good. Free shuttle to nearest train station was good.

Stayed in April 2024

Bathroom was visibly mouldy Decor slightly outdated If using Hakone Free pass, the bus stop is on 1-2 lines

3 private onsens for everyone to use Free drinks machine Outdoor area with mini waterfall and benches In room onsen Spacious and quiet

Stayed in March 2024

Wish I read it sooner - we came to Hakone to relax as we cap our stay in Japan, but there's a loud humming noise in our room that just won't stop. Fortunately we didn't have to stay in the room all day. The hotel looks dated as well - mold, masking tapes covering cracks on the floor, etc. For the price of the stay and the dinner, they could only offer tea for the drink. You'd have to buy and the drinks don't come cheap.

Kaiseki dinner was sublime. Private open air onsen in the room is also the perfect way to relax. On the first floor, they have bigger onsens anyone could reserve, and they also serve free drinks there. Staff was helpful and gave recommendations on how to get around the area, which particular sites to visit and how to make the most of our stay.

Stayed in March 2024

The hotel really needs a deep clean, the onsens are very dirty sadly. The glass and bathroom in our private room was very very dirty and the onsen tap had a growth of some capacity on it. Overall the hotel should do a massive deep clean overhaul

Our room was very large and spacious and the staff were very lovely.

Stayed in March 2024

The room needed updating - there were patches of masking tape covering gaps in the floor for example. We experienced a loud humming noise in our room the duration of the trip that couldn't be fixed; despite the staff being super helpful. We were in room 47. Disappointing only water or oolong tea was included in the price with meals; we had to pay 800yen for a beer with the meal given we'd paid so much to stay to begin with. The breakfast was a unique experience (fish and rice) which was nice to try but not our cup of tea as Westerners! Still amazingly presented

The staff were lovely and the concept of a private onsen in your room was great for a special occasion (we were on our Honeymoon); we also didn't struggle to use any of the "shared" private onsen (there are three you turn up and lock the door and it is yours for 45 mins). These were slightly bigger than the private onsen hence why we used both. The food was an experience! If you enjoy sashimi / raw fish you will love it. I have attached pictures of the menu both nights we stayed; night two menu was much preferred.

Stayed in March 2024

Black mold in the room. Issues with food making my partner sick

Onsen in room, attentive staff, nice ambiance

Stayed in March 2024

The windows were very dirty which spoiled a potentially amazing view.

Loved the private onsen, couldn’t get enough.

Stayed in March 2024

No food options

Staff were nice and drove us to train station when we checked out

Stayed in February 2024

(1) Even though the web site states that if you call when you arrive at Kowakidani station, a shuttle will be there to pick you up, they were not available after 2-30 minutes of calling. (2) The biggest problem is the hot spring. The hot spring analysis report says that the temperature is 40-42 degrees Celsius, but when we actually measured the temperature with a thermometer, it was over 45 degrees Celsius. They do not consider the risk of heat shock at all. (3) The sauna in the main bath has a floorboard that has come off, and it is very dangerous to enter the sauna with bare feet. (4) The facilities are quite old, and the wallpaper is peeling and dusty.

Nothing

Stayed in February 2024

Appreciate the private bath, nice

Stayed in January 2024

cannot be very relaxed for dining due to the time limitation for seating at the restaurant (1.5h for dinner, 1h for breakfast). public lounge (reading area) is smaller than expected. No bar facility.

spacious and comfortable room. relaxing in-room hot spring bath. many beautiful art works decorating both public areas and private rooms. friendly staff. good WiFi connection.

Stayed in December 2023

The rooms are dated.

The only thing we like was the food. Execellent Japanese Omakase for dinner and breakfast.

Stayed in December 2023