if there are choices on dinner and breakfast menu would be great.

we like the in room onsen facilities. No time restriction.

Stayed in September 2024

It is a bit far from hakone train station by bus (40 min) , so good to plan ahead the time to arrive and catch the bus.

Everything was perfect. When we arrived, there was a piano performance at the reception. View is gorgeous, bedroom very spacious, clean and comfortable. Amenities were great. The staff was great and very friendly. Food was amazing, we were very impressed by the quality and extensive menu. It was a great experience going to dinner wearing the Yukata. The onsen in the bedroom and private open air onsen were big and with view to the river. The hotel provides every day transfer to the close train station. We could walk to Chuiji waterfall and there was a 7/11 within a short walk.

Stayed in September 2024

The bed wasn’t very comfy, it was too hard.

We got the delux room with the private tub, it was so lovely having it and the view was amazing. The staff were exceptional and kind and the room was huge.

Stayed in August 2024

Hotel is quite old and does not justify the high price you pay. Dinner and breakfast, beautifully presented but there is something missing (breakfast). Hotel has a transfer, but no pick up from the station after 17:00, you get a taxi for 3000 yen.

Nice welcome from the staff, they were really super helpful, all of them! We had rooms with a private outside bath which definitely made our stay more enjoyable. We received wake up call at 8:00 for breakfast, yes we did confirm that time for at the dinner, but we we didn’t ask for wake up call.

Stayed in September 2024

hotel itself was old but the room was well maintained and kept clean. the toilet room was a bit small as you will be facing the wall as soon as you sit down. will be a struggle to tall people I assume.

Everything! from the private and public onsen, to the kaiseki dinner, and the birthday greeting. staff were nice and accomodating, even drove us to the train station when we went out the next day. and very prompt in answering online. room had a nice view of the river and the mountain. just a short walk to the bus stop so commute was easy.

Stayed in September 2024

The place is showing its age, but it's kept quite clean

The food and the onsens were incredible. The dinner is usually a 7 course meal served over an hour and half so it's an entire experience. There is also an extensive list of alcohol options to purchase, and we sampled all the local sake options. P The room was big and it's great to have a private onsen in the room. The ensuite onsen was also a decent size, bigger than the standard bathtub. There are also three private onsens that you could use for most of the day. Because of the ensuite and private onsens, we didn't use the public one, but it did look quite nice. The hotel is conveniently located near the Jakotsuno bus stop, and one stop away from the Kowakidani train station. The hotel also has a on demand shuttle service that can take you to the train station. I also found a shortcut to the train station via a trail near the Jakotsuno bridge so you don't have to walk on the road shoulder.

Stayed in September 2024

The dinner and breakfast were a little disappointing, especially the breakfast.

Well sized rooms with comfortable beds and lovely location. Enjoyed the onsen experience and having a view over the mountain and stream.

Stayed in September 2024

The bed was a little firm. Aircon didn’t go cooler, but the room was not hot.

Lovely staff that were very helpful. The room was large and comfortable and the dining area was very nice with separate rooms for dinner and breakfast Japanese style.

Stayed in September 2024

Can't think of anything

Onsen were clean and perfect temperature; staff were 10/10

Stayed in September 2024

the carpet

very friendly staff

Stayed in August 2024

Nothing. The Japanese breakfast was different for western tastes but we knew all about that before we went.

Very relaxing break at a traditional Japanese hotel with private onsens and excellent food

Stayed in August 2024

Confusing shuttle

Food, accommodation, hotel, onsen in our room, hotel team

Stayed in July 2024

Extremely helpful owners, very understanding

Stayed in July 2024

Nothing, everything was excellent.

Great service, very clean, very big room, wonderful view. 40 minutes by bus from train station with Shikansen.

Stayed in June 2024

Everything was beautiful, the room was spacious and we had our own onsen. The private onsen was also lovely and the food was next level.

Stayed in May 2024

In-room onsen area lighting was low and a bit run down, though clean. Accessibility is by bus, after a meandering ride up the mountainous area.

Very helpful and friendly staff. In-room onsen. Spacious room. Cleanliness. Tranquil surroundings.

Stayed in June 2024

Slightly awkward location but hotel provide shuttle on arrival and departure and there is a bus stop outside. Only Japanese breakfast was difficult for some our party. No choice of time for dinner which is allocated and we found 6:30pm A bit early.

Lovely room with space and river views. Private onsens free to use. Kaiseki dinners really excellent. Pyjamas. Free tea and coffee outside Onsens.

Stayed in May 2024

The onsen doesn't allow for you to pour on cold water or to regulate it, to me it was extremely hot, I could only stay for a few seconds at the time.

The hotel is located a short walk from the cable car/train, the bus stops a few meters from the hotel. The hotel is situated next to a river and you can walk/explore the grounds. The lobby is beautiful like traditional, the hotel offers a more local experience so the rooms have a traditional sitting area and the beds are low and comfortable, they provide traditional pajamas which most people wore for dinner. The room and bathroom are big. The dinner area is separated so you eat with your partner but don't get to see your neighbors. The meal was outstanding, I loved how they work with local farmers and use what is in season, so let me explain, you don't get a menu to choose from you get a menu of what the chef prepared for the dinner, so it's like a surprise dinner, you get about 8 courses and the presentation is fabulous. The portions are small but with so many, you end up full. For breakfast, is the same concept. I couldn't get a room with private onsen but the hotel has private onsen available for guests that you can use whenever you like it. The people at the front desk were very helpful and I would like to thank them for being so kind.

Stayed in April 2024

The interiors were beautiful, very clean and classic design. Our room was spacious with multiple places to lounge around and the bath was absolutely heavenly! The view was also nice and the river running by the property was lovely.

Stayed in June 2024

The location was a bit into the woods- but it was a few sec’ walk from the bus stop and had a Lawson station 10 min’ down-hill. Dinner was a bit too early for our taste (18:30), and breakfast was super traditional which is not for everyone.

The privet onsen was amazing with a beautiful view from the window. The room was very privet and had everything we needed and more. The staff were wonderful and helpful. Overall the place felt luxurious and we enjoyed every minute of it :)

Stayed in May 2024

The only thing we did not like was the bed. It was not as comfortable to sleep on for the price that we paid for the room. Perhaps a thicker and softer mattress/pad would be better.

The room was beautiful. The food was delicious and artistically displayed. The view from the onsen was amazing and the tub was nice. We just wished the water was warmer in the tub. We also appreciate the fact that the staff tried to provide us with yukata that fit our larger sizes. Unfortunately, only the top fit for my husband and I.

Stayed in May 2024

Staff picks you up from the train station. Spa is great and dinner is even better.

Stayed in May 2024

Beautiful room & facilities. We booked a suite with a private onsen and it was magical! Our room overlooked a large stream and had fly-screens on the doors to the balcony, so we left the doors open and could hear the trickling stream throughout the entire suite. The private onsen was also semi-open air and the timber tub was very aromatic. The hotel also has both a public onsen (separated by gender) and 3 private onsens that you can use for 45mins at a time, so there's plenty of opportunity to onsen. The location was also convenient, with a bus stop right out the front of the property. The staff were also lovely and very helpful.

Stayed in May 2024

it would have been nice to have an outside seating area. hotel is charming but in need of a refurb

lovely location and well positioned for the Hakone region.

Stayed in May 2024

Noting

Cleanliness and premium position

Stayed in April 2024