Set menu was wonderfully presented but due to being a fussy eater a choice of food would have been better for me. Breakfast was Japanese and again beautifully presented and tasted wonderful if you like fish etc but it is a set menu so be mindful if you're a fussy eater.

The view, location, private onsen, room onsen and courtesy of staff.

Stayed in May 2023

The dinner and breakfast were exceptional and the people were friendly and helpful.

Stayed in April 2023

The room finish is basic

We enjoyed the private onsen experience, on a wood tub with views of the mountain. The beds were good.

Stayed in April 2023

Although our room was largely wonderful, our bed needed updating. Our suite was very much suited to a romantic break for a couple but our bed was two singles pushed together with separate duvets. That is quite traditional in Japan but even taking that into account, the mattresses themselves needed updating as they were old fashioned spring mattresses. Another small niggle is that I informed the hotel that my partner does not eat meat and I knew that they would not change the menu, but was surprised that they did not acknowledge this at at the start of the meal and at least ask if he would rather not have the meat put in front of him.

It is a beautiful hotel and we had a beautiful room with a private onsen tub. We had a suite that had a bedroom and separate lounge area with a huge day bed surrounded by woodland views. We also used one of the private onsen rooms available on a first come first serve basis and it was a great experience. Staff were really friendly and helpful.

Stayed in April 2023

Make sure to close the window shutters in the onsen before its dark, otherwise your room will be filled with mosquitoes! There's no actual window there, just a window frame & shutters so be very careful! Location wise, it can be difficult getting to this hotel if you have a lot of heavy luggage since its located on a hill. They do provide a free shuttle service from Kowakudani Station, just make sure to contact the hotel prior to your arrival. You can also take the bus and get off at Jakotsuno bus stop, which is a very close walk but again, not suitable if you have lots of heavy/big luggage.

I stayed in the 'Suite with Semi Open-Air Cypress Bath or Cypress Bath or Granite Bath' for 2 nights! From the moment we arrived we were treated very well, we were escorted to the lounge area where the kind staff proceeded to complete the check-in process, all in English. Next he assisted us with our heavy luggage, and guided us to our suite. There are only 5 suites in total, all have a different layout & all are located on lvl 3, the same level as the restaurant. He then introduced different aspects of the suite to us as well as the facilities of the hotel in thorough detail. Service was exceptional and the best I have ever experienced. Reminded me of a butler! Breakfast & dinner are provided daily in the hotel. All you have to do is select a time, then ensure you are at the restaurant on time. You will then be seated in your own private area within the restaurant. The food & service style is different every meal. The first night for dinner we had a starter meal, then also had access to a buffet! We could also select a beverage from the menu complimentary, otherwise there were juices etc on the buffet. The second night was fine dining style and we were served around 5 different courses! If you want to experience traditional Japanese meals (Kaiseki), this is a wonderful place to experience & enjoy it! The suite itself is also wonderful, very spacious, and even has a lounge area with tatami mats and complimentary Japanese sweets that are replenished daily! Another lovely way to experience Japan's beautiful culture. The private onsen was amazing, it has natural water from the running stream below pumping into the onsen 24/7 & the view was also fantastic. Out of curiosity my mum & I also checked the Public & the public private onsens which were just as relaxing. On the same level there is a free hot beverage machine, vending machine, and a quiet lounge area overlooking the mountain to relax.

Stayed in April 2023

We did not get a kaiseki dinner in our first night but a quite poorly executed western buffee. Probably there was an explanation for this but the language barrier was too high to deliver it to us.

Our room with own onsen was perfect for a honeymoon stay. The kaiseki dinner was good (in that night when we got it). We had a mountain view which was relaxing while sitting in onsen. The hotel is in good distance from Gora and the hotel has a shuttle service to the nearest railways station.

Stayed in April 2023

Very relaxing stay, totally traditional Japanese experience, again the food was very traditional but was first class.

Stayed in April 2023

Beautiful hotel. Well maintained and super staff.

Stayed in March 2023

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Food and private open air sauna.

Stayed in April 2023

It was very hot at night. The air conditioning is located in the other room and couldn't reach the bedroom. Dinner and breakfast are included in the price. The meals are in Japanese traditional style. We had a hard time with fried fish and rice for breakfast and with some of the dishes that were served for dinner.

The private Onsen was amazing. Great view and speciousness. The room is very big, with a little living room The toilet and shower are separate, which I appreciated. The view from the room's window was breath-taking.

Stayed in April 2023

Although the location was alot of the charm it was a little hard to get to. You can arrange with the hotel for a shuttle to pick you up at the train station however we weren't exactly sure when we would arrive. And there wasn't a pay phone to call when we got there. It wasn't too far to walk however a little scary at times as the road was curvey and not much for sidewalk.

Breakfast and dinner were traditional Japanese which totally gave to the experience especially for the adventurous. So well presented.

Stayed in April 2023

The onsen in the room was fantastic. The ambiance was incredible and we loved the sound of the stream outside of the hotel. We left our screen open to listen to it at night. The dinner provided was amazing! Would definitely recommend and return.

Stayed in April 2023

Nothing

Amazing spacious room with our own onsen and a great view of the mountains. There’s also public baths you can reserve and a sitting area with great views where you can enjoy your unlimited coffee/ tea drinks from a machine. Dinner and breakfast in our private dining room was one of the best meals we had in our entire trip! Basically a fine dining experience with multiple courses and amazing service. Shuttle service to the nearby station was also very nice

Stayed in March 2023

Food and service was fantastic. We made use of the private onsens and never had to wait. The whole building felt very tranquil.

Stayed in April 2023

Lower back was pretty stiff in the morning, toilet handle needs to be held for a while to flush.

Helpful staff, large room, free hot beverage machine, private natural hot spring bath.

Stayed in April 2023

The service from the hotel staffs is great and nice

Stayed in March 2023

Some of the furnishings were outdated such as chipped wood.

Loved the private onsen in the room. Large room compared to standard Japanese rooms. Private onsens downstairs were always available and great to use. We were running late from Osaka and the staff was accommodating and was able to sit us for dinner. Bus stop H stops right in front of the hotel.

Stayed in April 2023

was not as easily accessible to sights for tourists but the ryokan itself was a destination.

wonderful atmosphere, excellent service, private onsen, food was amazing!

Stayed in April 2023

We couldn't stay longer. A little bit difficult to get to from the station with luggage.

The onsen. The traditional dinner and breakfast was unique and lovely. The service was above and beyond.

Stayed in March 2023

i liked everything/ all was 10 and above

Stayed in April 2023

Nothing

Amazing Japanese style breakfast … full of surprises and mostly delicious. Wonderful music.

Stayed in April 2023

Nothing

Tranquil and classy hotel with great bathing facilities and wonderful food. The breakfasts and dinners were beautifully presented and tasted terrific. Lots of things we’d never eaten before and it was great to try them. For each meal it was just like going to a very high-end restaurant. Location was superb for access to the amazing Hakone sightseeing loop.

Stayed in March 2023

impressive hospitality, beautiful spacious rooms and onsens, fantastic food

Stayed in March 2023

Amenities. Free shuttle, private baths, and exceptional meals.

Stayed in March 2023

nothing

cleanliness, ambiance, private baths, great food

Stayed in March 2023