Cleaning isn’t consistent with making beds and normal housekeeping items

Spacious for family of 4

Stayed in October 2024

The hotel was surprisingly dirty, especially given the high expectation I had after staying at other hotels in Japan. The front desk staff tried to be helpful, but didn't feel very knowledgeable. We were a bit disappointed, as we booked this MIMARU after staying at a fantastic MIMARU hotel in Kyoto. This was a substantially less nice experience.

Convenient location not far from Tokyo station -- one can walk to the Imperial Palace.

Stayed in December 2024

smaller than what it looks in the photo

Stayed in October 2024

a little bit further away from Ginza which made it difficult for walking during the hot summer, but was very good. the coin laundry came in very handy to wash the kids clothes!

great hotel for a family of 5!

Stayed in September 2024

Location was so-so. Very no-frills hotel.

Writing this review because Booking.com send me three emails asking me to lol. This hasn't happened before with any of my other stays. To be honest, this hotel was just "good". Not "great", just "good". Very serviceable and pleasant, nothing to rave about. Location is just okay, it is close to a subway station but most places you need to change lines. It's not actually that close to the main part of Tokyo Station. With a little one, and in order to avoid walking through multiple subway stations, we ended up taking a taxi often and so didn't really feel the location was that convenient. Compared to the other hotels I've stayed it, the staff seem very "strict" and warned us (very nicely) about fines for losing key cards (quite uncommon, at least it's never happened to me before) and lots of other rules and regulations. It seemed a little bit like a motel, but with slightly nicer facilities. But still quite no-frills. Everybody that stayed here seems to be a foreigner, never saw so many foreigners in one place except maybe Tsukiji Market lol. Only really exceptional experience I had here was a staff member who was here early on a Saturday (before the front desk offically opened) and ran out into the drizzling rain to help us hail a taxi. But it's not that common to find 2 bedrooms in Japan, and the price was very reasonable. There is a 7-11 downstairs. Overall was pleasant, but unlikely to stay again.

Stayed in September 2024

We were used to the hotel experience in Japan, so in comparison, the lack of amenities and service at Mimaru seemed to have fall short considering they were double the price of hotels. There is slightly more space with the addition of kitchen and dining area, but the layout was so odd. The toilet was at the other end of the shower. There was also no soap in this toilet. The entire layout was just very awkward. When we asked if we could change rooms, they said they only have one other room and would have to charge us a cleaning fee.

Not much. We were used to the hotel experience in Japan, so in comparison, the lack of amenities and service at Mimaru seemed to have fall short considering they

Stayed in September 2024

Stuff, and the room. The stuff was unfriendly.

Average hotel.

Stayed in July 2024

Staff

Room size and location.

Stayed in April 2024

Unfortunately, I lost my necklace inside. Someone took it or stole it inside of my jewelry box. I reported to the front desk employees, but for sure, I won't be able to get my necklace back.

The place was nice and clean. The front desk employees were very nice.

Stayed in February 2024

They didn’t bring the luggages inside our room compare to mimaru osaka namba They should change all bed mattress its hard.

Accessible to shops , transportation.

Stayed in January 2024

The hotel didn't have much natural light and the corridors were dark and didn't feel too comfortable walking around especially to the laundry room.

facilities such as cook top, microwave and self-laundry service.

Stayed in December 2023

For those deciding whether to stay, here are a few points to note 1. Apartments are basic. No side tables, beds are very firm, no room to store your clothing. You have to leave your clothes in the luggage 2. Apartment is not cleaned, you have to manage it like an airbnb. Someone comes in to change the towels - that’s it. Bedsheets are changed once 3. The walls are very thin, you can hear your neighbors talking loudly or kids playing. The corridors outside the main door are not heated , during winter it is cold 4. There are no TV channels, they have Netflix but you need your account and the annoying thing is that it gets resettled every time you leave the room. There are few multi bedroom apartments in Tokyo. Hence you have to decide if it’s better to pay for 2 adjoining rooms or get an apartment. The advantage is a dining area but then, you have only one toilet 5. Oh yes, if you get the apartment for 6. All have to fight to use the only toilet in the apartment!

superb and helpful staff! A+

Stayed in December 2023

The room was a bit too small for 4 adults.

Location is good, not crazy busy. Conveniently close to subway, Tokyo Station and taxis available, convenience stores and restaurants.

Stayed in October 2023

The couch had some stains on it causing me to question how well the clean everything.

Everything was great even accommodating late checkout.

Stayed in September 2023

The staff can be more helpful, and there is no staff before 7:00 am. The location is far away from Tokyo Station. The air conditioner is not working properly. They only change bed sheets on the 4th and 7th day of your stay, and the cleanliness level is not too high.

The room is relatively big and has a lot of storage.

Stayed in July 2023

the beds, they were a little too hard for my liking.

Great location, mini marts and great places to hit across the road

Stayed in May 2023

single beds not double, no pool or spa

Well set up apartment, reasonable space for 2 couples

Stayed in June 2023

It will be good to have black oyt shades in rooms as blind is unable to block the bright sunrise early around 4am plus. Noise from road can be heard from room. If handsoap is provided at kitchen sink will be great. Although there is a washer/dryer in room, we only use the wash option. As drying takes up to 3hrs. We used the dryer on Level 3 instead and is not expensive for 20mins. Maybe cleaning in common area can be improved. Layers of dust can be seen on room door handle and in lift walls. Overall still a comfy stay.

Convient location with 2 subways. Many restaurants around.

Stayed in May 2023

It was raining very heavily on the last day of our stay here and when we asked the front desk for an umbrella we could borrow, a male staff with red hair just told us that the umbrellas were in our room but we had already checked out. He said there are no umbrellas at the front desk. We had already booked a taxi through the hotel and were going to come back for our luggages a few hours later. After coming back to the hotel, we collected our luggage and got ready to leave. A female staff from the front desk then voluntarily took out an umbrella for us. That meant there were umbrellas available but the male staff did not want to lend to us. There is also no drop off point at this hotel so we were all drenched from loading the luggage into the car.

Stayed in May 2023

They should remove the TV panel in the middle of the living area and put the TV on the wall. This will greatly improve the spaciousness of the room

Location is ok , one still has to take a bus to get to the Tokyo station. Staff are pleasant and efficient. Native English speaking receptionists

Stayed in February 2023

The pillows weren’t super comfy and there was no hand soap at the toilet sink. The toilet paper is cheap and rough (lol but it really is). The elevators will ALWAYS stop on level 2 which is just a pain when you want to get to your room but you gotta stop at level 2 first. Pricey but I guess it was a peak period.

The location! It’s close to Hatchobori station which is on the Hibiya line. This is great because it gets you to so many great locations without needing to change trains such as Naga Meguro, Ginza, Disney and, Tsukiji. It’s also close to Kayobacho Station for additional options. The Chuo district itself is a bit of a business one so you’ll need to travel elsewhere for nightlife but it’s all really accessible. Handy with many convenience stores including one downstairs in the building!

Stayed in January 2023

Prices can be more competitive. No elevator at the nearest station to the ground level.

Quite convenient location

Stayed in December 2022

Location. It’s absolutely excellent. Not too crowded, nearby metro station, lots of restaurants and cafes around the area, 3 metro stops to Ginza. Will definitely be back again.

Stayed in September 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in April 2025