Great food, ambiance and service! The private onsen was good and spacious enough for 2 people. The amenities are also great. Was not able to do the hakone loop due to bad weather but the Ryokan made the trip worth it. Will definitely come back soon

Stayed in April 2025

It would be great if there was a heater in the room because it gets really cold during the cold weather.

Stayed in March 2025

The room is charming. Live with kimono is cool. Onsen is nice. Even with share bathroom we have our own WC and wash basin. The cats are lovely. The dinner and breakfast are ok. There is option around on foot nearby as well. Dinner is preferred than breakfast

Stayed in March 2025

Very nice with private onsens that didn't require reservations. Traditional japanese ryokan, a bit cold inside as the building is older but the room was kept warm

Stayed in January 2025

We had a lovely time here, wish we were able to stay longer and make use of the more relaxing atmosphere at the ryokan. Especially loved the cats, private onsens, and dining inside our room. The staff were also very friendly. Last minute decided to switch up our plans from a previous itinerary and so glad that I did! Amazing value too. Would definitely recommend!!

Stayed in December 2024

None.

We received a warm welcome from the host. Smooth and efficient check-in. The hotel provides dinner and breakfast in room. Love the cats and the onsens.

Stayed in November 2024

Mitake is etched in our hearts. The kindest staff who even learned a few words in our language. We loved the room, it was exactly what we wanted to experience in Japan. Tatami, futon, even a living area with huge windows. We played board games in the lounge, bathed in the onsen (there is also the option to use the private onsen). There is a konbini about a 5 minute walk from the accommodation. Good transport accessibility to Lake Ashi. And amazing cats! We want to come back here.

Stayed in October 2024

A bit outdated but has it's charmes !

Very good hotel at Hakone Spacious rooms Private indoor and outdoor spa which is positive ! Many card-/board games you can use

Stayed in November 2024

Very accommodating staff, excellent food, and such cute kitties!

Stayed in October 2024

Nothing

The staff aura cleanliness and the authenticity of their culture is keep inspiring act. A lot of feel home factor was there . This has been my best stay in Japan . I recommend this place as it’s a memorable experience for pure Japanese home experience.

Stayed in September 2024

Nothing

We loved it. The room was amazing, great and friendly staff and private indoor and outdoor onsen as well as public ones. Would love to come back.

Stayed in October 2024

People, cats, games, bycicle

Stayed in August 2024

Amazing onsen, lovely staff, cute cats in the lobby.

Stayed in September 2024

I liked mostly all, just missed more cats!^^

Food is very traditional, I loved it! It was a great experience! Staff was so lovely! I loved the lovely cats! A pity there were no more! Get more please, there are lots of abandoned lovely cats who would love your care!^^

Stayed in August 2024

Nothing really. Our room faced the road, but it was still quiet at night.

Staff was very nice. We had the supper on the first night, and it was fantastic. I highly recommend it. We tried both the outside and inside private onsen, both were great. They also had some board games to play which were fun.

Stayed in June 2024

Old style toilette in the room and wet carpets in common onsen

Kindness of staff, traditional dinner and the availability of several games

Stayed in May 2024

Absolutely wonderful. The food and facilities were great, and the rooms were even better than anticipated. The staff was very kind and accommodating. We enjoyed the private Onsen and games (we had fun doing origami for the first time in a while) I absolutely recommend going with full board for a true Japanese experience in Hakone.

Stayed in June 2024

The staff was very friendly and the food was delicious.

Stayed in May 2024

Honestly, nothing. This place was surprisingly my favorite part of Hakone! The cutest cats too!

The staff was so nice! We had gotten dinner late one evening with friends and they were so worried about our return. It was really sweet of them to ask where we were.

Stayed in April 2024

It was a long bus ride from the train station to the hotel. My brother tripped and scratched up his leg at the outdoor onsen because there wasn't much light outside.

Staff were friendly and spoke English which made checking in very easy. The room was clean, spacious, and comfortable.

Stayed in May 2024

Steep stairs to go into the onsens, but that's just me because I have bad knees.

The breakfast and dinner meals that were included were wonderful. The food was so fresh and lovingly prepared. We changed into the yukatas that they supplied for dinner; this made our dinners more fun and memorable. We had a wonderful and memorable stay at Mitake; wished we were able to stay more than 2 nights. We all agreed this was one of the best parts of our trip! We will be back!

Stayed in April 2024

Nothing, everything was amazing.

Everything but the service and staffs was exceptional. The cats are very cute. I loved this place.

Stayed in May 2024

I should have stayed another night... 😔 check out timing is at 10 am, which is the same for most ryokans here, so it was definitely too rushed to just stay for a night. Also, there are 4 cats living here, but we only saw 2 🥲

A very beautiful ryokan with very friendly staff. The entire ryokan and the room were bigger than i expected. The room was cosy and comfy, and we had a toilet to ourselves. The toilet was very cold though, as there was no heater. There's a balcony which i would recommend opening the glass doors in the daytime as the garden is beautiful too. They also have a sakura tree in the garden, which was in full bloom during our stay. The food was lovely and very filling. I would recommend opting for the halfboard to get both dinner and breakfast for the full ryokan experience. The private onsen was the best. You can head in anytime without reservations, and you don't have to worry if you have tattoos or not. There's a shower right next to the onsen, so you can shower there before going for a dip. They also provide a wide variety of yukata you can choose from in the public area, or you can simply use the one they provide in your room. Staff were very friendly, there was a grandpa (the boss) and his son, and a few other staff. His son did his best to converse with us in English, and even spoke to us in Malay and Chinese as we are from Singapore, and we were very grateful for that 😊 The cats were so adorable and were happy to get some pats. They also have a homemade gacha machine for you to gacha a Mitake cat sticker at 100 yen, really cute! Would love to come back again, and I would recommend staying for more than a night to really enjoy the place.

Stayed in April 2024

Nothing comes to mind

Authenticity

Stayed in April 2024